Roof Doctors Napa County

The only one or two-star review we hold for Roof Doctors Napa County.

• 1 out of 5Ken Arslaner3 years ago

  00 A moment ago We rent our home to a family with kids. One of our skylights needs to be repaired for a small leak. We called the company to let us know if they would show up despite weather report showing rain so we can notify the tenants. They have no consideration that we have tenants at the property. They can't tell you when they are going to show up until you call them that morning after 8am if they pick up the phone. Most established companies will provide 2 to 3 hour window and will tell you either it is morning or afternoon. It appears that they do not have a scheduler and techs dictate schedule the morning. They think their business model works well for them. It suits their needs, not their customers. Their way or highway attitude. If you are someone who has a day job, organized or have a tenant like we do, you may want to consider your options before you give them a call. Their model is the same regardless it is rainy season or summer. Recommend trying others who are more organized in their business practices to consider their customers first. Without customers they do not exist.

  Reply from the business

  Hey Ken, sorry that we didn't live up to your expectations. We try get to each customer within a specified time frame. However, due to the recent rains we have an increased demand for repairs. This is no excuse, but we hope you understand the situation. You can always call the office and explain your frustrations.

• roof inspection5
• inspection3
• honesty2
• timeliness2
• clear explanations2
• recommendations2

14 more of the 26 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5gary ettinger7 months ago

  Matt was very impressive both with his knowledge, explanation of issues related to the roof and overall recommendations. Can’t say enough how impressed I was with him.

  Reply from the business

  Hi Gary, Thank you for your review! We’re glad to hear Matt made such a strong impression with his knowledge and clear recommendations. We appreciate your trust in Roof Doctors. Best regards, Roof Doctors Team

• 5 out of 5Robert McPhee10 months ago

  Matt is a fantastic roof inspector

  Reply from the business

  Hi Robert, Thank you for sharing your feedback! We’re so glad to hear that Matt made a great impression. Best regards, Roof Doctors Team

• 5 out of 5R Ma year ago

  Good service/roof inspection

  Reply from the business

  Hello R M, Thanks so much for the 5 stars! We're happy we could help with your roofing needs in Napa County. If you ever need anything in the future, just give us a call. Best regards, The Roof Doctors Team

• 5 out of 5Jan Silbersteina year ago

  Very friendly visit. Checked the roof and gave a few recommendations. However he was super honest and did make sure to work in my best interest. Certainly very positive visit!

  Reply from the business

  Hello Jan, Thanks so much for the nice review! We’re happy to hear you had a great visit and that our roofer was honest and helpful. We're always here if you need anything else for your roof. Best regards, The Roof Doctors Team

• 5 out of 5Astra Dunbara year ago

  Great experience with Mat..through inspection and he took his time to explain the findings.

  Reply from the business

  Hello There, We’re happy to hear you had a great experience with Matt! Providing thorough inspections and clear explanations is what we strive for. Thanks for your review—we’re here if you ever need us! Best regards, The Roof Doctors Team

• 5 out of 5WALLACE JACKSa year ago

  Thanks fast and complete

  Reply from the business

  Hello Wallace, Thanks for your review! We’re glad we could provide fast and complete service. Let us know if you ever need any roofing help! Best regards, The Roof Doctors Team

• 5 out of 5patty hemstreeta year ago

  Prompt, great communication, friendly

  Reply from the business

  Hello Patty, Thanks for your 5-star review! We’re happy you had a great experience with our prompt and friendly service. Let us know if you ever need roofing help! Best regards, The Roof Doctors Team

• 5 out of 5ellen Shiffletta year ago

  Great service

  Reply from the business

  Hello Ellen, Thanks for the 5-star review! We’re happy you had a great experience with our team. If you ever need roofing help, we’re here for you! Best regards, The Roof Doctors Team

• 5 out of 5Lara Dooleya year ago

  Mat took his time to thoroughly explain the causes for the leaks and proposed repairs.

  Reply from the business

  Hello Lara, Thanks for your 5-star review! We’re glad Mat took the time to explain the leaks and repairs. If you ever need roofing help, we’re here for you! Best regards, The Roof Doctors Team

• 5 out of 5Kim Markovicha year ago

  Mat was extremely thorough in his inspection. and clear in communicating the information. His report was incredibly timely and much appreciated!

  Reply from the business

  Hello Kim, Thank you for your kind words! We’re glad Mat’s inspection and clear communication were helpful. It’s great to hear the report met your expectations. Let us know if you need anything else! Best regards, The Roof Doctors Team

• 4 out of 5Chris McAuliffea year ago

  Yes but have yet to receive the bid

  Reply from the business

  Hello Chris, Thanks for your feedback! We’re working on finalizing your bid and appreciate your patience. If you have any questions in the meantime, don’t hesitate to reach out. Best regards, The Roof Doctors Team

• 5 out of 5Leann Walroda year ago

  Mat was thorough, polite and explained everything to me in terms that I could understand.

  Reply from the business

  Hello Leann, Thank you for the great review! We’re glad Mat was thorough and explained everything clearly. Your feedback means a lot, and we’re here whenever you need us! Best regards, The Roof Doctors Team

• 5 out of 5Maria G2 years ago

  Friendly. Experienced.

  Reply from the business

  Hello Maria, Thank you so much for your 5-star review! We're thrilled to hear that you found our team both friendly and experienced. At Roof Doctors, we pride ourselves on providing top-notch service with a personal touch, ensuring that each of our valued customers has a positive experience. Your feedback means the world to us and motivates us to continue delivering the best roofing services in Napa County. Should you need any further assistance with your roofing needs, we're always here to help. Best regards, The Roof Doctors Team

• 5 out of 5Brandy Schade2 years ago

  Mat is confident, competent, timely, prompt with his promised quotes and friendly.

  Reply from the business

  Hello Brandy, Thank you so much for your stellar review of Roof Doctors! We are thrilled to hear about your positive experience with Mat. His confidence, competence, and timeliness are qualities we value highly, and it's fantastic to know that he delivered on his promises and made a great impression. Your kind words and recognition are greatly appreciated, as they motivate us to continue providing the best possible service to our clients in Napa County, California. We are proud to have met your expectations and look forward to being your trusted partner for any future roofing needs. Please don't hesitate to reach out if you need further assistance or have any questions. We're just a call away! Best regards, The Roof Doctors Team

• Licensed

  “…Roof Repair Napa County, CA | Licensed C-39 | Roof Doctors Licensed Roofing…”

• License number shown

  “…We have held California CSLB License #896271 since 1987 and have inspected over…”

• Insured

  “…A licensed and liability insured contractor serving homeowners and…”

• States a founding year

  “…held California CSLB License #896271 since 1987 and have inspected over 400,000…”

• Financing available

  “…No advance deposit, with financing options available. Roofing since 1987.…”

Their site also states: warranty offered.