Property Revolution Roofing & Decks

All 8 of the one and two-star reviews we hold for Property Revolution Roofing & Decks, most recent first.

• 1 out of 5Gregorito758 months ago

  Zero stars if that were an option. The only positive part of our experience with Property Revolution was Perry, the salesman. Beyond that, this project was deeply disappointing. Price-wise, they were middle of the road—not cheap, not premium. Unfortunately, the workmanship reflected neither value nor quality. We were promised design renderings, but no drawings were ever delivered. As a result, major design decisions were made without our approval. Fascia boards were installed on the sides of two decks, a look we strongly disliked, yet we were never shown a rendering of the final design. The quality of work was very poor and sloppy: • Uneven board spacing on one deck • Railing post covers improperly installed • On the second deck, two different board colors were used and the issue was blamed on Trex • Multiple fasteners missing • Sawdust and debris left everywhere Communication was also a problem. Our initial contact stopped responding to emails, and a new project manager eventually took over. It then took three months for them to return to address the issues. Unfortunately, the second attempt at fixing the work was equally flawed: • Fascia was trimmed, revealing visible gaps • Uneven, poorly cut boards • Boards not properly flushed or aligned Overall, this was a frustrating experience with substandard craftsmanship, poor communication, and inadequate project management. I strongly recommend staying away and looking elsewhere.

  Reply from the business

  Thank you for your feedback. We sincerely apologize for your disappointing experience and the issues you've encountered with the quality of work and communication throughout the project. It’s clear we fell short of your expectations, and we take your concerns seriously. We will review your comments with our team to ensure improvements are made moving forward. Your satisfaction is important to us, and we regret that we were unable to provide the service you deserve.

• 1 out of 5ali Abdul-Adila year ago

  I had reached out to Ian about a home repair. Ian was unavailable at the time so he had a co-worker. John, they both informed me unlike other companies they are professional and if they can't do the job they'll at least let you know. However, after both of them leading me on for several days into believing something was going to happen and promising to call me back, they both ghosted me and haven't returned any of my calls. I know my house isn't some big fancy home but it's still where I live and I just wanted it fixed. I had the money

• 1 out of 5Christian Atesa year ago

  Young kid jack doherty justin bieber lookalike driving one of your trucks in wyoming driving like a dbag in the speedway parking lot in one of your trucks he probably doesnt own

  Reply from the business

  Thank you for bringing this to our attention. We take matters like this very seriously and will investigate the situation to ensure our team members are representing our company responsibly. If you have additional details, feel free to share them so we can address this promptly. Your feedback helps us maintain professionalism, and we appreciate you reaching out.

• 1 out of 5Katelyn D3 years ago

  If I could give a ZERO I would! Terrible communication! No follow up! They will change plans at the last minute. I asked for a discount and was given the run around! The owner is not responsive and once they have your down payment you will …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are sorry that you feel that this was such a disappointment. Our team tried hard to explain that some delays are outside of our control. To help with this we added some more information to our quotes to give better clarity on timelines for completion. That way we can communicate more clearly the expectations for everyone. We wish you well

• 1 out of 5Reed Summers3 years ago

  Lack of management and communication. Didn’t not replace everything that was supposed to be fixed due to storm damage. Still have yet to receive a call back on if or when it will be. I wouldn’t recommend hiring them. This is my second time …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Reed We are sorry for the poor experience. This situation was addressed with our production manager who was in charge of your project. Changes were made in procedures as a result of you bringing this up to us. We are sorry for the annoying issues but we did address this internally

• 1 out of 5Luke Olmstead3 years ago

  Terrible follow-up and communication. They continually used automated generic texts that would send twice to my phone within 15 minutes then not respond for days. They left me a voicemail and I tried returning the call several times with no response.

  Reply from the business

  Luke, we are sorry for the poor experience. There was a problem with our system that manages our texts and calls. There was an update that helped with this but still feel bad as that is definitely annoying when that happens

• 1 out of 5Brett Huckabee4 years ago

  Where to begin? We had a terrible contractor experience with Property Revolution. It seems they subcontracted this out and washed their hands of it. Too many things went wrong to list but here's a quick summary: very delayed (over 8 months from deposit to work beginning), set materials in front yard on grass and it stayed there for months killing a large swath of grass in our front yard, windows were open when they came for demo of old siding and they didn't ask to have them closed and a lot of dust and debris got into the house (think lead paint dust), no tarps or dumpster just piles of debris all over the place, broke our radon system pipe, nails on the driveway everyday they worked, inconsistent work days and terrible communication, worked until after dark several days which was very disruptive and was not very professional (how can you work in the dark doing siding much less pickup nails?), damaged landscaping, used white caulk on our dark roof to patch holes from attaching lift and a lot of wear on the roof where they were working, damaged gutters and left downspouts loose, several lights were not re-installed and now hardware is missing, exterior outlet covers can't be installed on the front with the size of the frame they used, several details left incomplete (wrap, caulking, etc), didn't pickup porto-potty until weeks after work was "completed". This is all I can think of at the moment but the list really goes on and on. I really thought we were going with a great contractor but our experience was stressful and super frustrating. Siding turned out ok but the process was not reassuring and I question the install. Still finding nails and pieces of aluminum all over the place. Overall terrible, stressful experience and I would not recommend these guys.

  Reply from the business

  The fact that this experience working with our company seemed so poor was very disappointing to me seeing that we had worked with you several times in the past and those seemed to be positive experiences for everyone. Some of the negative items you experienced were outside our control and some were inside our control, and we have made plans to deal with both. Through our conversations, emails, discussions about paying for the damaged radon system, etc. we took your criticism seriously and have made the following changes to our company and procedures. 1. We have onboarded with several new vendors to provide more options and avoid major material delays. 2. We hired and onboarded a project manager whose role is to communicate timelines, hold crews accountable, and make sure projects go smoothly. 3. We have had several training sessions with our team to focus on quality and appropriate jobsite management. 4. We evaluated our standard operating procedures on how projects are conducted, made updates, and spent time reviewing them with our team. 5. We invested in several more dump trailers which allows us to have one on every job site. 6. Delivery issues (and deliveries being made ahead of time by vendors) have contributed to jobsite delays and issues. We are switching our process to have siding materials delivered to our shop so they can be inventoried and verified to be correct several weeks prior to the job commencement which also allows us to bring the material to the jobsite only once ready to start. 7. We are implementing more clear employment agreements that have more detail as to expectations for our team as to jobsite cleanliness, hours of work, etc so that expectations are clearer. 8. We have moved from a part time office admin to a full-time admin to relieve pressure in our office so that between myself and the project manager if a concern arises it can be dealt with quickly. I appreciate the patience that you gave us through the time we worked with you and whol

• 1 out of 5Tammy Hughes6 years ago

  The place was not in great shape when they moved in. Big hole in the bathtub Kurt sent someone to fix however that person had no idea what they were doing and within a few months the whole was back. Over half of the outlet covers were broke …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Tammy, we are sorry you feel this way however we don't have record of you renting from us or being one of our customers so we are not sure why you are reviewing our company. In the situation you are referring to, if Mercedes disagrees with the charges against her deposit she is welcome to give us a call or follow the instructions in her lease for disputing charges against a deposit. We always strive to follow the lease and Michigan law; if a mistake was made we have no issue apologizing and correcting the problem.

• fence installation29
• professional crew27
• siding17
• fence repair7
• privacy fence installation4
• vinyl fence installation3
• deck replacement3
• metal roof installation3
• backyard fence installation2
• gate installation2

14 more of the 268 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Carrie Richman5 days ago

  We recently had a new roof installed and we are extremely pleased with the results. The crew was very friendly and everything was cleaned up after they finished. Thanks to our salesman Kyle for the excellent customer service and I would recommend this company to anyone!

  Reply from the business

  Carrie, thank you for trusting us with such a big project! Kyle and the crew will be happy to hear this. We really appreciate the recommendation!

• 5 out of 5Spencer Haacka week ago

  Property Revolution is a fantastic company to work with! Riley Griffin consistently provides outstanding customer service and genuinely cares about taking care of our clients. He is incredibly responsive and reliable—often making time to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Spencer, thank you for the trust and the referrals! Riley genuinely loves what he does and it's great to hear that comes through every time. We really appreciate you sharing your experience!

• 5 out of 5Edith Cervantesa week ago

  While I haven’t had the opportunity to hire Property Revolution directly because we’re currently renting, I’ve had the privilege of working alongside them—and they are truly an exceptional team. Working in the property-damage industry, we often encounter exterior issues that allow water into homes. It’s rare to find a company that genuinely cares about doing excellent work and exceeding customer expectations, but Property Revolution is absolutely one of those companies. Riley continues to impress both our team and our customers when it comes to identifying and resolving roof leaks, damaged or improperly installed flashing, and water intrusion around windows, doors, decks, siding, and other vulnerable exterior areas. He is knowledgeable, dependable, and takes the time to communicate clearly throughout the process. When insurance is involved, our clients are especially grateful for Riley’s support, responsiveness, and communication while helping them navigate their claims. I cannot recommend Riley and the Property Revolution team enough. They are truly a gem in their industry, and we’re always happy to recommend them!

  Reply from the business

  Edith, thank you for the thoughtful feedback! It means a lot coming from someone who sees this work up close every day. Riley takes real pride in doing right by every homeowner and we're glad that comes through. We hope we get the chance to work with you directly someday!

• 5 out of 5Vickey Weber2 weeks ago

  This is for Riley who came out and was very kind and informative. He helped this old lady a lot.

  Reply from the business

  Vickey, thank you for sharing this! Riley will love hearing it. We're so glad he could help!

• 5 out of 5Tom Kolkman3 weeks ago

  Excellent service! Had a tree fall on the roof of my barn. Riley was out the day the tree was removed and had a crew out to temporarily cover the holes in the roof the same day. The roofing crew only took one day to tear off and completely …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tom, that kind of situation needs fast action and we're glad Riley and the crew could deliver. Thank you for trusting Property Revolution to take care of it!

• 5 out of 5Paul Smalley3 weeks ago

  We had a very good experience with Kyle Harrison as he guided us through the process of choosing a new roof for our home. He was professional but not pushy. Shout out to Tanner Rieck as well.

  Reply from the business

  Paul, thank you for sharing this! The team will be glad to hear it. We're happy the process felt easy and pressure-free!

• 5 out of 5Sandra Zavalaa month ago

  Brandon, Rocco, Porter, Landon were the team that redid our fence and they did a great job! They were good about communicating finish time so that my husband could leave work to meet them. My toddler liked watching them work and they were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sandra, that detail about your toddler made our day! Brandon, Rocco, Porter and Landon are a great team and we're so glad they made the whole experience easy for your family.

• 5 out of 5Erica Landrya month ago

  Great communication with everyone from start to finish. Kole and his crew did EXCELLENT work. Cleaned up before they left. Respectful and kind people! I LOVE my new fence & gate!!!!! Lead time was way shorter than anticipated and the work …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Erica, that fence and gate look amazing! So glad the crew made the whole experience smooth and stress-free. Thank you for the kind words and we hope you enjoy it for years to come!

• 5 out of 5Greg Griffina month ago

  Had multiple rotten deck posts on a large deck. Property revolution installed a new girder support system and removed existing deck posts. Looks great and and our deck is more structurally sound. Brandon's crew was exellent. Very knowledgeble and hard working. Finished the job on time and cleaned up the site great. We are very pleased with the outcome! Highly recommend this company for all your deck needs. We would use them again.

  Reply from the business

  Greg, thank you for sharing this! Structural work like that takes real skill and we're glad Brandon and the crew delivered. Happy to hear the deck is in great shape now! Enjoy :)

• 5 out of 5Dr. Michael Kwasta month ago

  Took care of a metal roof leak at my office in an effective and efficient manner.

  Reply from the business

  Dr. Kwast, thank you for trusting us with your office! Glad we could get that taken care of quickly and effectively.

• 5 out of 5Kathryn Regela month ago

  My fence installers did a great job. Cole is knowledgeable and personable. We’ve had a lot of work done on the house since purchasing last year and this company was the best by far!

  Reply from the business

  Kathryn, thank you for the kind words! We're glad Cole and the team could be part of making your home feel like yours. That kind of feedback means a lot to us!

• 5 out of 5Darius Grigaliunasa month ago

  Riley is the man, takes his time, goes above and beyond!

  Reply from the business

  Darius, thank you for sharing this! Riley takes real pride in every project and it's great to hear it made a difference. We appreciate you choosing Property Revolution!

• 5 out of 5Joana month ago

  This is a great company . Excels in customer service . Explains everything upfront honest fair great prices . John Barrows and a guy named Damian are great assets to this company. Highly recommend them. I had roofing done. Very professional. Cleaned up every speck of debris. Job completed in one day . I give them a 5 Star +

  Reply from the business

  Joan, thank you for the glowing feedback! John is a great example of what we stand for and we're so glad the whole team took good care of you. We appreciate you choosing Property Revolution!

• 5 out of 5Brian Pullen2 months ago

  Thanks for the Amazing Deck!!! We had a great experience from the design to finish. We love the pattern with picture frame border and custom bench. The lights really set it off at night. They are able to change color and have different …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Brian, that deck looks absolutely stunning! The pattern, the border, the bench and those lights at night... what a transformation. Matt, AJ and Brandon will love seeing this. We can't wait to take care of that roof for you next!

Plainwell Storm Damage Roofing Project Wind and storms do not always leave behind an obvious roof leak. Missing shingles are easy to notice, but lifted shingles, damaged flashing, exposed fasteners, and other problems may be harder to see from the ground. For projects like this, our team evaluates the roofing system before recommending the next step. When replacement makes more sense than continuing to patch an aging roof, we explain why and build the new system for long-term protection. Property Revolution Roofing and Decks provides storm damage roof inspections, roof replacement, and roofing repairs in the Plainwell area.2 days agoLearn more

• Licensed

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