Pacific Crest Roofing

All 2 of the one and two-star reviews we hold for Pacific Crest Roofing, most recent first.

• 1 out of 5ALFURQAN ALMUBEEN4 days ago

  I am very disappointed with my experience and feel compelled to share it so other homeowners can make an informed decision. I was quoted $15,000 to reset my existing roof tiles. During the project, I was then presented with approximately $9,000 in additional charges, allegedly for termite-related damage. Although the additional amount was eventually reduced to $6,000, that still represents a 40% increase over the original quote. What makes this even more concerning is that two of my neighbors had their roofs done at approximately the same time, and neither of them had additional charges added to their original estimates or paid anything beyond their quoted prices. My concern is not that unexpected issues can arise—of course they can. My concern is the lack of transparency and communication regarding these substantial additional costs. I also found it very difficult to get timely responses. My advice to homeowners: proceed with caution and get everything in writing. Make sure the scope of work is clearly defined, require documentation of any unforeseen damage, and insist on written approval before any additional work or charges are incurred. Based on my experience, I would strongly encourage homeowners to obtain multiple detailed estimates and make sure the final price and potential additional costs are clearly documented before hiring this company, from my experience, stay away from this company as there are a lot out there that defines their work with more clarity and transparency, I just moved to California and already scared.

• 1 out of 5Derek Peterson7 years ago

  Extremely expensive. Might as well roof your house with gold.

• fast work5
• tiles3
• home3
• workers3
• upfront communication2
• pcr2
• quote2
• honesty2

14 more of the 18 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Andrew McGrath4 months ago

  I can highly recommend Jay / Pacific Crest Roofing. During the storms near the end of’25 our concrete tile roof suddenly decided to start leaking. I had three contractors come out, two recommended full roof replacements. Jay was the only …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5AARON LAI10 months ago

  Nice and quick!! They all professional!!! Very appreciative again.

• 5 out of 5Grace Chau2 years ago

  I interviewed 4 roofers all recommendedby friends. Pacific Crest was the only company where Jay (the owner) and his foreman (Mark and Helio) came out to meet me in the first meeting. They answered every question, and as I had several …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Mark B2 years ago

  Our painter pointed out some issues with our roof that needed to be inspected by a roofer. After reading all the positive reviews online about PCR, we called to get a quote. Helio and Mark were sent out to inspect the roof. Rather than do a …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Ricky2 years ago

  Pacific Crest (PCR) did a great job on our home! It started with us getting 5 or 6 quotes. PCR wasn't the cheapest, they were in the middle BUT they seemed the most competent. I'm happy I went with Jay and PCR. They were upfront with the timeframe and when theyd start, upfront with how long each step would take. We took a while to lock in a color and shingle but they weren't rushy and pointed us to other homes they had done as well as where they buy the shingles (so we could go see them all side by side). The crew worked fast and they cleaned up every day. They covered all of our plants and nothing with damaged. They knocked it out of the park! Thanks Jay!!!!

• 4 out of 5Jennie Hernandez Caballero (Peaches)4 years ago

  Not much

• 5 out of 5Emily Ferraro4 years ago

  Hi called Jay to have a couple tiles reattached during our escrow process and he came out and fixed it super fast and free of charge! Great customer service! I will definitely be using them for all my roofing needs in the future!

• 5 out of 5lisa Montoya4 years ago

  We recently had our 30 year old wood shake roof replaced by pacific crest roofing. Even though we received 3 other bids, (jays turned out to be the lowest)We knew we wanted to use pacific crest roofing because we used them to replace our …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Mike Riggs5 years ago

  I'm very happy with their work. They were here when they said they would be, and got it done when they said they would. There was a lot more wood replacement than expected and they did not gouge me. I had multiple quotes and for the quality of work performed they were extremely reasonable. I highly recommend them.

• 4 out of 5Matt Dalrymple5 years ago

  Kurt is most helpful. He took the time even for my small order👍 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Ryan Alduenda6 years ago

  I had 4 roofing companies come to my house for estimates and I went with Pacific Crest Roofing. The owner, Jay, was extremely professional, honest and thorough in his communication. I had one owner from another roofing company actually ask me if I wanted to bypass having him get a permit from the city to save time and money. Jay, on the other hand, made sure to not cut corners and he did things with a lot of attention to detail. He was able to start quickly after getting the permit. His workers were extremely professional and nice. Jay went above and beyond with a few things and made sure everything was going well each step of the process. For example, they covered my pool the first day to make sure no debris would accidentally go into the pool. On the second day it wasn't needed but some very small debris did get in the pool. He immediately called a pool company to come out and clean my entire pool. I did not ask him to do that but he did it out of his own concern. This is a great company to do with. In fact, I saw 3 different people driving or walking by taking pictures of my roof the last day it was completed because they were impressed. A few neighbors in the area also spoke to me about how nice it looked.

• 5 out of 5Jonathan Auth6 years ago

  We had a great experience using crest roofing. Jay was very professional, and with excellent communication, and nice finished results. They fixed one of our rafter tails which had some termite damage and replaced some mortar on our roof tile end cap. Would recommend strongly!

• 5 out of 5Mariam SolimanEdited 6 years ago

  When heavy rain caused a leak inside our home, Jay came to assess the damage - the next day - on a Sunday - on Super Bowl Sunday Feb 2019. That's integrity, and prioritizing his clients. Once the roof tiles dried up and became safe to walk …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Fatima Armani7 years ago

  I had a great experience with Pacific Crest Roofing! Jay and his workers did a wonderful job on our roof in Newport Beach. I highly recommend them!