Orion Home Improvements

All 6 of the one and two-star reviews we hold for Orion Home Improvements, most recent first.

• 2 out of 5Olivia Gaynor3 years ago

  My experience with this company started off very positive. I had a team member come look at my window and gutter concerns promptly after contacting the company. They were very friendly and knowledgeable, and I wasn't planning to look any …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5David Blackistone5 years ago

  While Orion appears to be professional on the front end, we found them to actually be non-transparent and very expensive knowing that my insurance carrier would be paying for most of the bill. Once they got a signed contract they basically disappeared for a month and it wasn't until we called that they told us that the window was on back order for an additional 2 months. As a way to save money and time we asked could we re-install a window? They said no, that is not good construction practices. Well guess what? They initially installed our new window wrong and proceeded to re-install it. I assume that construction practice does not apply when it comes to increasing your estimate? OHI charged us $10K for basically 1.5 days worth of simple carpentry work and a window install. We have many more projects at our house but OHI will not be considered. Fraud? We were very clear from day 1 about looking for ways to decrease our out of pocket expense. We cut several items (ex. installing lower end window) and asked several times what our savings would be considering the revised scope from what was priced with the insurance company. We never received an answer until we saw our final bill. I do not consider that fraud. As for your sales rep, he called my wife yesterday despite me asking for a return call.

  Reply from the business

  Thank you for sharing your experience and concerns. I would like to address your concerns here. On April 5th Brian addressed your question about re using the window that was part of what looked to be a violent impact on that wall. - The framing seemed twisted and cattywampus - There is so much rebuilding that needs to be completed in that area, it would be best to have the new window built to the new opening in the wall. - There is far too much risk of further damaging the window (framing, seals, etc...) with a removal, salvage, and reinstall. As a professional company we have no way of knowing to what extent the old window will perform or fail and as such we cannot warrant re using an old window. Re using the old window is a very different situation from resetting / readjusting a brand new window that has not been involved in a violent impact on the wall. As for the timeline or what you called "disappearing" - we received the signed agreement from you on Sunday April 18th, On Monday the 19th the job was approved in our system and a welcome email sent to you. On April 21st we transmitted the measurement request to Vytex window manufacturer and after a couple clarification emails with our manufacturer the measurement was scheduled for Sat May 1. We received the manufacturer sign off and 8 week estimated delivery from Vytex on May 5th which we approved that same day. The information about the install and product delivery time was relayed to you on May 11th. Lastly you berate us in your review because of price. We gave you our estimate for the work which is based on our expertise on industry standards for this work including all the effort and overhead that is necessary that is in addition to the 1.5 days you mention in the review. You then sent our scope of work and estimate to your insurance carrier. They approved the amount which they would not do if our estimate was considered "too high" So we invoice based on the approved insurance amounts and limit your out o

• 1 out of 5Brian HulseEdited 5 years ago

  Before I begin, I want to say that the contractor that we hired was a very nice and friendly person. Thats the reason why we hired the company decided try and use them for our entry doors. So, let's start. We hired them in early December for windows and a sliding door because we got a new house and wanted new windows for winter. Was told it would be completed 6 - 8 weeks. Main reason we agreed to the contract because of the cold. After we waited 5 weeks I decided to call and get an update since I hadn't heard anything which was fine. I was then told it was now 8 - 10 weeks from when we hired them. Ok because of covid, I get it. Again we waited a few weeks without any update so I call just to check in. Now I was told 10 - 12 weeks. I ask why the push but no one is updating me unless I call? Not much an answer except they were sorry. I emailed the contractor to express some concern because a lack of updates. No resone until about 2 days later or so. Finally when winter was ending we get the door and windows installed. They look great so we said despite lack of contact we will get a price for entry doors. Was told on day of appointment that we would get the estimate that day. It was a Friday so I figured maybe by Monday. No estimate until the following Sunday. No reason why the delay. Getting irritated I called the manager to see why the lack of response and delays. Not much from her besides I should contact the contractor. I did ask for a discount for the doors because of the issues with them twice now. I did ask for a unreasonable amount lower thinking I was right which I agree was unreasonable. My bad. When I did get a new estimate thinking maybe a couple hundred lower, it was actually $500 more. Shocked, I asked why and was told because I asked for a discount that why shouldn't it now be higher? Also, in 2 days that somehow the price for materials jumped that much. Getting now more irritated I try and salvage the relationship because again the contractor was a grea

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Brian - Your project was held up by COVID related material delays. This is NOT our fault. Not to mention that we receive APROXIMATE material delivery dates form our manufacturer and when we relay that information to you we always follow up with WE WILL CONTACT YOU WHEN WE HAVE NEW INFORMATION. Well if we do not receive new information there is nothing to update you on. Your rudeness on the phone and demanding a ridiculous discount on a product you haven't even purchased yet and you expect me to bend over backwards for you? I am sorry but my team delivered an excellent finished product and I am sorry that you cannot understand that there are things that we cannot control. As for price increases, fuel, raw materials, labor shortages and yes current election and administration policies all attribute to increased prices. I may have added a little to that $500 increase but you earned that.

• 1 out of 5Dr. Antwanya Herbert6 years ago

  They didnt properly seal the shingles allowing water to leak down inside roof. They did come back to seal it but no mention of repair water damage to roof.

  Reply from the business

  This is the first I am hearing of your concern. Our production staff did not list any further concerns from you on the completion report after the warranty repair visit. We will be reaching out to see if we can address this concern and ensure you continue to receive the best service we can provide.

• 1 out of 5Chris C8 years ago

  Guy came out and talked a lot about how great Orion is and that I would have my quote within 24hrs. I have been expecting a quote for a week and a half now. I called and emailed and have not received my quote. I do not recommend this company at all. Customer service is horrible.

  Reply from the business

  Chris, I'm the owner here and it surprised me to hear this. Please call the office and ask to contact Jeremiah directly. Rachel will put you in touch with me and I would like to address your concerns immediately. We have several folks in our system under Chris C. So it will be easier to understand what has happened with your process internally. Jeremiah Davies

• 1 out of 5Kelly Price9 years ago

  We would never use this company again. It was a terrible experience. We hired them to do some misc work on house including, new gutters, repair rotted wood, replace rake board, window caulking, replace a couple spots of a few shingles. The project started badly from the very first day. I received an email that work was to begin on June 21st, a week after we paid our deposit on June 14th. Nobody showed, called nor emailed on the 21st to say no one was going to make it. On the 22nd a roofing guy showed up and did the roof repairs. He also replaced some wood but he had to leave as he wasn’t scheduled to do any work other than the roof on our house. The person to start the other work showed up but didn’t stay to do any actual work. The gutter guys showed up at 3:30, discovered rotten and unpainted wood so they had to stop since there was no one available to repair the wood which was part of the contracted work. The gutter guy called Geoff (our sales contact) and sent him pictures of the wood. The gutter guy said Geoff was going to call me with a plan but he didn’t. On June 23 work was done on wood replacements. 6/24 nobody showed. I called Geoff about why no one was working and he said he’d call me back, he didn’t. By 6/27 when nobody had showed up still and I still had not heard from Geoff I called Jason (supervisor), I explained the situation and was told he’d get us back on schedule. 6/28 power washing started 6/29 work was done all day, Geoff showed up and we went over in detail all that still needed to be done. I didn’t hear one word nor did anybody show up to do any work until July 29, yes a whole month. 7/29 Geoff called and we set up a time to meet that day. I asked him multiple times why he didn’t think they were in default on this contract, he would never tell me why they were completing ignoring our job. I went over all of the outstanding items, and he agreed to all of them. He told me he would call me on Monday, Aug 1st to let me know the schedule.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I would like to thank you for taking the time to meet with me at your home. You were very warm and open which helped me understand where we failed you. While many folks who had received an experience like yours would be hostile and angry, you were quite the opposite. We both agree there is no excuse for how the project unfolded, but I'm glad you were willing to chat about some of the reasons it went awry. As you know I had already made some changes prior to our meeting and I was able to take some of our conversation back to make another policy change that should prevent similar issues from happening in the future. I know you now have a better understanding of how we truly value our customers. You allowed me to return to the home and address the concerns you had regarding some of the caulk and window trim work. My team and I finished with those items and kept to the schedule promised for this visit. I simply hope that my actions as the owner of this company will be enough to re write the ending of this story. All the best Jeremiah Davies

• insurance company process10
• fantastic crew4
• siding replacement3
• damage assessment3
• gutter replacement3
• skylight replacement2
• thorough estimate2
• expert craftsmanship2
• insurance adjustors2
• product quality2

14 more of the 112 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Andrew Shawa year ago

  Marine owned and operated with integrity. Priced realistically, they truly deliver.

• 5 out of 5Tim Cuttera year ago

  This company did a fantastic job on our roof and gutters. They were thoroughly professional and conscientious throughout every step. Their attention to details were exemplary. We recommend them without reservation.

• 4 out of 5H Christaforea year ago

  Got new 26 windows installed. Very fast. Only one hiccup that I had to call project manager on. I was compensated when I brought it up. Charged for vs wasn’t done issue. Windows look good.

• 5 out of 5Gretchen Connolly2 years ago

  Could not have asked for a better siding, gutters and painting experience with Orion. Not the lowest quote, not the highest, but we got solid, quality work with quality products and a very smooth experience, for a reasonable price. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you choosing our team here at OrionHI. Your story is wonderful and I hope it helps others trust us through your experience. Thanks again and call us when you need us!

• 5 out of 5Kenneth Bates2 years ago

  Jeremiah and company replaced my roof several years ago and all went well. Just before expiration of warranty, I notice shingles were loose and falling. I contacted Jeremiah and he said he would come out and take care of it. Turns out he …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We cannot thank you enough for choosing our team again Ken and sharing your story here. We appreciate you!

• 5 out of 5Heather Komorous2 years ago

  Orion has replaced our front door and French doors that open onto the patio. We could not be happier with their service! The owner has come out himself to adjust the front door when the weather got warmer and he cleaned out and fixed the retractable screen on the patio doors. I have posted the before and afters of the front door. Beautiful!

• 5 out of 5Mayra HayesEdited 2 years ago

  Honest and professional. Jay and his staff are top notch!!

  Reply from the business

  Thank you, Mayra, for the review and recommendation! And for using our home improvement services!

• 5 out of 5Kenny M.2 years ago

  Jeremiah was very thorough on explaining installation and pricing. Quality work at fair price. Will be contacting him when I'm ready for window replacement. And, the clean up was exceptional. When getting estimates, I would recommend getting one those fro. Rrion.

  Reply from the business

  Kenny thanks for choosing our team at OrionHI. We appreciate the kind words and glad that we met. Call on us anytime for the metal roof or windows. We will be excited to help you the next time the need arises. Cheers!

• 5 out of 5Peggy Creamer3 years ago

  I cannot say enough good words about this company. They did an excellent job of replacing my roof and the ventilation fan. The rates are reasonable and the workmanship is high quality. Jeremiah is outstanding in all aspects of customer service. 😊

  Reply from the business

  Thanks Peggy! Call anytime and we are happy to help. We will dispatch your very own Mr. Fix It and make sure OrionHI is there for you.

• 5 out of 5Alisha Mauck3 years ago

  Orion was very conscientious with attention to detail. They left very little mess and my home looks fantastic!

  Reply from the business

  Clean up is almost as important as the work itself. We strive to leave your home much better than we found it. Thanks for the kind words.

• 5 out of 5George Kall3 years ago

  I'm a general contractor in the DC Metro area and we've been using Orion for our new construction and remodeling needs and they provide a great service, with quality installation, at a fair price. I'd definitely recommend them to anyone in need of their services.

  Reply from the business

  Thank you for taking the time to write this great review and for recommending Orion, George! We are so happy we were able to help with your home improvement needs!

• 5 out of 5Will Casey3 years ago

  OHI really saved me when a previous contractor’s work left a sever leak in my roof over a weekend. They got someone out very quickly to patch it, and eventually replaced the entire roof. The whole team was honest, responsive, professional, and did great work. Very glad we found them.

  Reply from the business

  Happy to serve and be useful. We don't mess around when it comes to taking care of our clients and we are grateful you chose to trust our team here at OrionHI

• 5 out of 5Michael Schultz3 years ago

  Orion team did my roof replacement project ; great team and did an excellent job on my roof. Brain provided a thorough estimate with no hard sell and gladly answered all my questions an concerns. Michael was a terrific on site project manager keeping me up to date and the project on schedule. Great team all around at a very good price. Will use them again for my home projects.

  Reply from the business

  Michael thanks for the kind words. Our team has one focus and that is taking care of those who trust us. Call us anytime and we will be happy to help again.

• 5 out of 5Faye Lapradd4 years ago

  My wood soffit was rotten and replaced with vinyl. I love it

  Reply from the business

  Faye, thank you for leaving us a five-star review and for using our home improvement services!

• Licensed

  “…Properly insured & licensed: For your protection, so you can rest…”

• License number shown

  “…, VA Email info@orionhi.com License: VA License: 2705-120291 MD License: 133489 Our…”

• Warranty offered

  “…Our work is guaranteed, so you can rest easy knowing that…”

• Financing available

  “…Roofer Lorton, VA | Financing Available | Orion Home Improvements (571)…”

• Mentions the BBB

  “…your community Good standing with the Better Business Bureau Good credit rating per Experian…”

Their site also states: insured, states a founding year.