Mike The Roofer Inc.

All 6 of the one and two-star reviews we hold for Mike The Roofer Inc., most recent first.

• 1 out of 5Trevor McLarnon4 years ago

  Second time in 2 years I've tried to get some work done and they never got back to me...

  Reply from the business

  Hi Trevor, Yes i'm sorry it was a slow response. I did tell you a day after you messaged us that Mike isn't taking on new work but i may have implied that we'd run it by him to confirm. I apologize for not getting back to you with that final confirmation that we are too busy. I wish that did not get us a one star.... Google business app is not ideal for their notifications as we need to log in to the app to see it. Mike gets overloaded at the very end of the season before he shuts down for winter. We're both apologetic that we could not get back to you sooner. Everyone seems to email us at the same time (end of the season) and the rush is difficult to manage. For those reading this sad one star, please consider emailing us directly as it seems to work better than using the Google Business profile as we do not get those notifications on all devices so we have to specifically log in to see it. Trevor I'm sorry we did not serve you with a second reply quick enough. Also second time reaching out? We did a few searches and can't find your name anywhere in our emails besides the message from a couple of weeks ago through this app. I've looked at your previous reviews for other companies you've done on Google and from what I read, it is clear to me that all you want is a little bit of communication and respect. I once again apologize for not giving you a response back after our initial connection. A very busy time for us, although that excuse doesn't help I know. At least knowing that this isn't sitting well with us will make you feel like we care, even though we didn't take the time to resolve the connection.

• 1 out of 5Viktoriya Buchanan6 years ago

  Requested a quote for my roof on September 5 from this company as well as a few others. Got other companies to respond, come by and quote, signed a contract and about to get my new roof; when finally heard back from these guys (September 23!) three weeks later...to just tell me that they're now fully booked for the fall and they suggest for me to contact them in January/February for a quote for spring...... That's nice to see google review gets replied to instantly. And "we could have ignored your email altogether" is not the best way to treat customers. Best of luck.

  Reply from the business

  Oh hi Viktoriya, I am so sorry that we upset you. We could have ignored your email all together because we have no availability, but instead we communicated. We have been slowly calling and emailing all the names we have of homeowners contacting us for quotes. I’m sure you can understand with such a high volume it takes us time to process. (I’m quite sure you would have been even more upset if we didn’t respond to you at all. Us responding even saying we are full was a sign of good faith to you that we are trying our best. We are so sorry that this offended you but are of course glad that you found someone you can trust with your roof. We do well at what we do but we NEVER pretend to be all present and able to connect perfectly to every homeowner we hear from. I do not think us being busy and having the courtesy to at least let you know we are too busy merits a 1 star rating. We did our best to serve you with a response and we do apologize that it was not fast enough for you.

• 1 out of 5Dan6 years ago

  We called and spoke with an associate of Michales. We were all in agreement that Michale, the roofer would come to our property at 4:00 PM. Our cell phone number was provided, and it was relayed to us that we would be called prior to his arrival. We needed an immediate estimate for a failing roof. This gentlemen arrived, failed to ring our doorbell, nor did he take 30 seconds out of his day to call us, or have his associate call us. We deliberately took time off of work this afternoon to speak with this roofer, and to obtain a quote and further under the the state of our roof. He failed to except use common sense by calling us or simply ringing our doorbell, we have a ring bell and no door bell was ever used. So we call the business back, speak to the same associate and we are told that if we are not pleased with this we can go somewhere else. We never received an explanation as to why neither of them could call us, as we were both in our office working at the time, awaiting his arrival. I don’t mean to impugn a business or an individual so publicly but my god, if this is how you operate, I wish your business the best of luck.

  Reply from the business

  Hi Dan, We expected your review and have been waiting for it to be honest. Here is our response to you. 1. We did take your phone number and could have called prior to Mike's arrival but we did not make mention of that on your file. I noted when i spoke to you on the phone when booking that if we deviate from 4:00 pm meeting we'd call, otherwise you can expect him. Mike arrived just before 3:57pm as per google map timelong. 2. Mike knocked on your door (he is sorry for not ringing the doorbell but as mentioned he does not ring bells usually because it can wake sleeping babies and night shift clients, so he knocks). He knocked on your door twice and waited on the porch a few extra minutes as well. He noted the cars in the driveway and that's why he knocked the second time before phoning into the office to let me know he waited and had just left. But you had just called after he left so i did not need to phone you. 3. You required a fast meeting turnaround due to your schedule so MIke accomodated that and went out of his way the next business day to accomodate you. 4. We said to you, that if MIke coming out of his way, on time, ready to serve, after an entire day on a roof in 40 degree temps was not pleasing enough to you, that you might be served better with another company. THAT is how I worded it. We offered you our best and on this day a knock and on time owner at your doorstep to serve was Mike's best. We apologize that a phone call was not made, and we apologize your camera door bell didn't get to be used. But the door was knocked on (twice). Mike also wants me to note to you that his knock is not soft. 5. He was there at 3:55pm for a 4:00 pm meeting. We followed through and were here ready to serve as promised. You simply just did not hear our knock. 6. Our intent after speaking to you, was to do a service call to address your valley but after viewing it in person Mike had me inform you that a repair was not practical as the entire roof needed to be redon

• 1 out of 5B White7 years ago

  I emailed over 2 weeks ago (Aug 28th) asking a few things. A: Do they service my area (gave address). B: Do they provide free quotes as I couldn't see this on the website. C: How far out were they booking. I provided an email and phone number as a contact - and even said text would suffice if that was easiest. I still haven't had a reply. I wouldn't have minded if there was a simple 'NO' to any of these questions, but now I'm left not certain if you got my email or just disregarded it. Nothing in junk mail - no unknown missed calls.

  Reply from the business

  Sorry Bridgette we are still getting back to emails from even a month ago. Part of me wonders if you have the right company because we NEVER suggest text. Just email. :) We just have so many homeowners we have not been able to reply to. I’m sorry you felt the need to share your experience online here before communicating with us for a second time, but I guess it worked because you have my attention. Maybe a second email to me would’ve helped so I could feel pressured privately to work longer hours and get more replies in. If you’d like a quote we can do that and yes of course they are free. For those of you reading this as you already know, mike is extremely busy and we are trying our best to serve as many as we can. Thanks for continuing to have patience. The roofing industry across the board is experiencing an incredible amount of work happening all at once that windstorm in May did not help one bit with this overwhelming situation. Thanks for your patience And Bridgette I’m sorry we weren’t able to serve you as quickly as we should have

• 1 out of 5Jacek Baran9 years ago

  Poor customer service. After making an appointment to have a quote, I was told the quote would be emailed to me same evening. After four days of waiting, still no quote. Called the office, I was told they would get back to me in a couple of hours. A week after that, still no word from them. Decided to look somewhere else. Really wanted to have my roof done by Mike, he seemed like nice and knowledgeable person. Too bad they just ignored potential customer.

  Reply from the business

  Hi Jacek, Thank you for your feedback (though I wish I heard about your frustration directly instead of having thousands read it here first). I appreciate you sharing your thoughts, and i'm sure you'll be glad to know that we've hired an assistant within the past month. We have never received more calls than we are now. It is a busy time and Mike The Roofer Inc is growing. Unfortunately you caught us at a time when I was without help in the office. I'm sorry our failings came at your expense. We've hopefully fixed things so we can respond faster in the future to clients. Good feedback - thank you. Amber

• 1 out of 5Anon AmosEdited 9 years ago

  15/4/2017 EDIT: Mike The Roofer Inc. (Mike Ninaber) Is the correct company that was hired. Buyer beware, look for a more honest company who will take better care of your property. Mike was notified of the problems and did not respond to address them. ORIGINAL REVIEW: When the roof was installed quality products were used, however the installers were unprofessional and caused damage to the property. The problems were mentioned to the owner Mike but were not fixed.

  Reply from the business

  Hi Anon, There are many Mikes who are roofers in this area. I'm wondering if you got the wrong company here. We've searched our records and not not have you ever receiving services from us. We take great pride in our service, quality and follow up. If we caused damage i assure you we would have addressed it. Perhaps see if you've got the right company. We are Mike The Roofer Inc. Regardless, we are sorry to hear you ran into trouble with the company you connected with. That's never ideal. Cheers! Mike The Roofer Inc.

• skylight installation13
• exceptional work10
• competitive pricing8
• respectful crew7
• tidiness5
• shingle replacement3
• thorough quote3
• thorough inspection2
• quick inspection2
• seamless process2
• sound advice2

14 more of the 91 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5M. Robinsona month ago

  We had our shingles replaced. The guys worked so hard in a crazy heat wave. They did such a great job and left the exterior clean!!! Everyone was friendly, one even got our dog back in the yard when he escaped and they had great price too, highly recommend 👌 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5yvonne gostel3 months ago

  Thank you to the wonderful team for a great experience starting with my initial inquiry and my many questions that the office staff (Amanda) took the time to explain and answer. The turnaround time was so quick, and I was treated with honesty and respect and will recommend you to friends and family that ask. The estimate happened 2 business days from initial contact, and Mike arrived right on time, and was very easy to understand explaining the process in easy to understand terms. Again, Many thanks to the team.

  Reply from the business

  Thrilled that you’re happy. Thanks for sharing this review with everyone. Though we aren’t always as efficient as we wish we were; we are sure glad we served you well!! -Amber

• 5 out of 5Anne Wannop4 months ago

  Mike came by to give us a quote on our replacing our roof. He was highly recommended by more than one person. He climbed on our roof and inspected it and told us that we actually didn’t need to replace our roof yet! His honestly was so …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Scott McCarthya year ago

  Pure class! 5+ Stars! I had one of the best experiences with Mike and his staff all the way from the …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Michelle Purchasea year ago

  Mike to the rescue! We were experiencing major flooding in our second floor bedrooms due to ice accumulation on our roof damming up the runoff. We were filling numerous buckets every hour. Mike arrived the same day we called (after 4 other companies refused the job because it was too difficult). He scrambled quickly up a ladder to our roof; shovelled snow, chopped ice, and threw salt pellets. He’s a fearless super hero. Lots of water is running off the roof now. Hopefully this solves the problem. Thank you!!

• 5 out of 5Tami Bergena year ago

  Mike is the first person we call at our property management firm. He is reliable, honest, and gets the work done with exceptional quality. Excellent service by Amber who takes the time to investigate issues and follows up to ensure 100% customer satisfaction.

• 5 out of 5Jaya year ago

  A great experience. Mike and his team installed our new metal roof in 2 days! The quote was the best, cheaper than quotes we got for shingles! When talking with Mike, you can tell he truly enjoys what he does. The work is exceptional, the clean up is exceptional. Make Mike your first call for your next roof!

  Reply from the business

  Hi Jay, so thankful that you took the time to write this it means a lot to us personally and professionally. This next part might sound weird to people reading this reply lol, but Mike wants me to make sure I say thank you for the “party tooth sticker”. Haha. It was a pleasure serving you and your family, and being trusted with your roof installation was our honor. Thank you. - Amber

• 5 out of 5Mike Mangonea year ago

  We had a great experience with Mike and team when they replaced our aging roof last month. Mike is very personable and actually took the time to go through our options and the process of replacing the roof. Mike's quote was in the middle of the 3 we got and we are very happy with the results - would definitely recommend!

• 5 out of 5Carol Kennedy2 years ago

  Mike has never let us down. We have an aging roof and he's been out a number of times for short term repairs while we budget for a new roof. Most recently he came out to replace a bunch of shingles and repair a bare patch that could have …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  So happy to help! Thanks for your trust Carol!! - Amber

• 5 out of 5Akshay Sury2 years ago

  I recently had the pleasure of working with Mike the Roofer, and I am absolutely thrilled with the results. From start to finish, the entire experience was seamless and exceeded all of my expectations. First and foremost, I would like to commend Mike, the owner, for running such a professional and customer-focused business. His dedication to quality and customer satisfaction is evident in every aspect of the company. Mike took the time to personally answer all of my questions, and ensured that I felt confident in my decision to choose his company for my roofing needs. Nathan, Owen, Marvin, Brad and Matt are an exceptional team of professionals. Their incredible attention to detail, expertise, knowledge, craftsmanship and precision were evident every single day. They were efficient and precise. They had a very friendly demeanour, they were helpful and willing to answer my questions. The team worked seamlessly together, demonstrating not only their individual skills but also their ability to collaborate effectively. They were punctual, respectful of my property, and left the site spotless each day. The quality of their work is outstanding, and I am beyond satisfied with my new roof. I wholeheartedly recommend Mike the Roofer to anyone in need of roofing services. Mike and his team have set the bar high for professionalism, quality and customer service. They have truly gone above and beyond, and I am grateful for the exceptional experience they provided.

• 5 out of 5Robert Schiketantz2 years ago

  I selected them based on their reputation. Do yourself a favor and ask for Amber and Mike and forget the rest. You will not be disappointed. Thank you again for a job very well done. I will definitely be telling friends and family about them. Honesty, integrity and service with a smile.

  Reply from the business

  We’re thankful for this review Robert! You’ve been a pleasure to serve. Thank you for your trust!!

• 5 out of 5Brad Lisk2 years ago

  Completed a project at our condo complex this summer. From the office staff to the roofing crew....very professional. Would recommend to anyone.

  Reply from the business

  Hi Brad! We're so thankful for you sharing this review. Also excited! We LOVE serving in condo communities, especially when we see we've made community members feel taken care of! Thanks so much for making our day!! - Amber

• 5 out of 5Vito Logiudice2 years ago

  Mike has been inspecting and repairing our old, original roof for the past 3 years. A few months ago, we decided it was time to replace the nearly 20 year old shingles and asked for a quote. Their quote was very competitive and thorough, and included replacement of all drip edges, roof vents, installation of underlayment over the entire roof, etc. We especially liked the transferable 20 year workmanship warranty included with the contract which includes "wind blow off service coverage" for 20 years. Ultimately, Mike, Nathan and the rest of Mike's crew did a fantastic job of replacing the shingles and performing the work per the quote. The new roof looks great and has performed superbly well during several storms which brought high winds and lots of rain. It has been a rare pleasure to work with Mike and Amber. They are exceptionally professional and responsive to their customer's questions and needs. Mike is a man of great integrity who takes great pride in the quality of his work. I will not hesitate to reach out to Mike the Roofer Inc. for all my roofing needs in the future. Highly recommended.

• 5 out of 5Andrew Brown3 years ago

  Mike and Amber are both a pleasure to work with! They are very professional, and you can tell they care when you talk to them. They were recommended to me by a friend who works in the housing industry, and Amber was my initial contact when …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Andrew thank you very much for taking your time to write this review! It was Mike's pleasure to help. Thank you for noticing he cares - yes he does care and it is always encouraging when others see this through his work and conversations. We wish you well!! Amber (admin)

• States years in business

  “…Serving our clients (for 30 years now) with Quality of workmanship…”

• States a founding year

  “…He's been here since 2013!!! Mike's Foreman: We Prouldy…”

• Free estimates

  “…Feedback Careers News GAF Contact Free Estimate Today bottom of page --> Mike The…”