KC Quality Exteriors and Roofing

All 4 of the one and two-star reviews we hold for KC Quality Exteriors and Roofing, most recent first.

• 2 out of 5Billy Gowen11 hours ago

  There’s no point to a warranty if they never respond to siding falling off. They finished the work in August. March a piece fell off. They rehung it a couple weeks later. It fell off the next day. Been waiting ever since for it to be rehung. Gonna call someone else.

  Reply from the business

  We're very sorry for the trouble and you’re right — a warranty should mean prompt, lasting repairs. This delay and the repeated failure to stay attached is unacceptable and I apologize for how long you've waited. I am escalating this to our warranty manager right now and we will contact you within 48 hours to schedule a permanent repair at no additional charge. If you'd rather reach us sooner, please call our office or reply to the email on your invoice so we can prioritize your job.

• 1 out of 5Isabella McCluskey2 weeks ago

  TL;DR: I should not have had to become the quality control manager for this project. Between repeated installation deficiencies, broken promises, poor communication, and unprofessional conduct, this became an exhausting experience from start to finish. The siding itself turned out well, but the trim, finish work, and overall workmanship did not. I ultimately paid the final balance just to be done with the company and will be fixing the remaining issues myself. I cannot recommend them. The detailed review is below. ... The siding itself looks good overall, but the trim, finish work, and attention to detail leave much to be desired. While the project looks acceptable from a distance, a closer inspection reveals numerous shortcomings. Unfortunately, the experience of working with this company was equally disappointing. If proper weatherproofing, adherence to manufacturer installation guidelines, communication, professionalism, and attention to detail are important to you, I would recommend looking elsewhere. Joe's portion of the project was characterized by poor communication, a complete lack of preparation, and unprofessional conduct. There were repeated issues with tardiness, trash left around the job site, and arriving without the necessary materials to complete the work. At one point, a person Joe brought with him, whom I had never met, walked into my home without asking permission. During Joe's portion of the project, the mounting bracket for one of my security cameras was also broken. As the installation progressed, I repeatedly identified deficiencies that should have been caught by the contractor, including damaged and improperly installed house wrap, incorrect flashing details, and siding installed without the manufacturer-required clearance above the concrete slab. Most of these issues were addressed only because I documented them and insisted they be corrected. When I first raised concerns about the missing clearance beneath the bottom course of siding

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ultimately, as Ms McCluskey noted, the product looks very good and despite the poor review we will warranty our work as we always do. The lesson we learned is that if the homeowner had already had one contractor walk off the job, it very well may be an issue with the homeowner and not the contractor. We wish the McClusky's well but would not entertain ever doing work for them regardless of how good the project was.

• 1 out of 5Brad Stengela year ago

  Well, I dealt with both Ian and his Dad Rob over my roof when they ran D&K Exteriors two years ago. At the time, I was having problems with leaks in my old roof both interior and exterior. Ian himself came out and gave me a good estimate and told me that I had hale damage and should contact my Insurance and set up a claim for roof replacement. They felt I would qualify and offered to work on my behalf for dealing with my assessment. I had Ian place a tarp over my house in the meantime which I paid him $500 for. My assessment was done and I was denied total roof replacement by my insurance. When I questioned Ian about our next plan of attack, he told me that he had never dealt with insurance turn downs before and he would have to consult with his Dad, Rob. I waited three months to hear what would happen next. When I finally called him about it, Rob told me up that they would draft letters for me to sign and send to my insurance asserting that I would take my insurance to court in order to get them to cave in and give me the replacement I needed. Meanwhile, the rooftop tarp became brittle and ripped to shreds one weekend due to high winds, having it's threadlike material blow all over my yard. When I contacted Ian about replacing the tarp, he offered to do it for an additional price of $500 dollars. I felt that I should not have to pay an additional price since they kept me on waiting on the hook for getting my roof dealt with. When I told Ian that I did not think I should pay another $500, I never heard back from him nor his Dad again. I was not trying to be difficult, but I was being assertive and they totally dropped off my radar. I never ever saw those letters that his Dad would draft for me to sign. I eventually found another reputable roofing company that got me another Insurance assessment and helped me replace my roof and took care of all of my leaks at a total transparency. These guys I think have moved on to having another roofing business.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are glad that someone finally was able to get Mr. Stengel a new roof However, we do want to address a couple things in this negative review. First of all, KC Quality Exteriors has never done anything with Mr. Stengel. Mr. Stengel contacted our sister company D&K Quality Exteriors in January of 2021. D&K is primarily an exterior commercial construction company that handles large projects. For example, they have put on the hardie board siding on 4 Great Wolf Lodges around the country and installs TPO roofs or roof coatings on big buildings in the midwest. I am not sure why D&K handled this matter rather than KC Quality Exteriors but that appears to be the case. KC Quality Exteriors does primarily residential roofs and siding. Both companies are in good standing and doing quality work in Missouri and Kansas. Any implication that D&K is not still operating is false. Mr Stengel contacted D&K about his roof in 2021. We inspected the roof, told him there was some storm damage but that he also had an old worn out roof. Mr. Stengel chose not to do anything then In June of 2022 Mr. Stengel had shingles blow off of his roof from a wind storm. He called us and we tarped his roof. He called State Farm and he did not have us meet the adjuster for whatever reason. State Farm only provided nominal damages for his roof. We contacted State Farm and asked for them to allow a reinspection so we could be present and they refused. In October of 2022 Mr. Stengel advised us that he was frustrated and was going to get another roofing company, I called him and let him know that he might have success if he contacted State Farm and requested an appraisal under his insurance policy. He asked if we could do it and I told him that it would be better coming from him but that we would help him He asked about cost and I told hi m that the adjuster typically charged between $500 and $1000 and if he could not get it resolved that way then the two appraisers (his and th

• 1 out of 5Rose HarrellEdited 2 years ago

  Editing review. Communicating throughout the process was terrible. The owner rectified a mistake they had with my gutters and I thought all is forgiven. Fast forward he said he wild fix anything as a warranty on my Siding. I called in April days he would send someone put it's currently July and noone has shown up. Ive called and text repeatedly heard nothing!

  Reply from the business

  Ms. Harrell's siding was damaged by a lawnmower. It was not covered by our warranty nor would it be covered by anyone's warranty. She received a quality job at a very reasonable price. We did fail to provide a copy of her warranty and apologize for that oversite but the complaint about the damage to the siding not being covered by a warranty is not valid.

• quality of work8
• gutters5
• timeliness4
• wood rot repair2
• polite crew2
• quick process2
• gutter replacement2
• speed of work2
• budget2
• easy to work with2

14 more of the 40 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kyle Weavera month ago

  Great company

  Reply from the business

  Thanks so much, Kyle! We appreciate your support and are thrilled you had a great experience with our company. We look forward to serving you again, and please reach out anytime if we can help.

• 5 out of 5Donna Wickedmom2 months ago

  KC Quality Ext.& Roofing are the guys you want to hire! Rob is fantastic, responds quickly, gets the job done! The best is that he comes to assess your needs and offers a range of fixes to meet your budget. Nothing like big companies that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the glowing review, Donna! We're thrilled Rob and the crew could provide honest options, repair the storm damage, remove the satellite dish and install quality gutter guards to give you peace of mind during heavy rains. We take pride in careful work and thorough cleanup, and appreciate you recognizing our team going above and beyond. Please call us anytime for future roofing or gutter needs.

• 5 out of 5Flower House KC2 months ago

  Rob and his team did an amazing job on our house! Rob was patient, professional, and took the time to answer all of my questions. The quality of the work was outstanding, and they truly went above and beyond to get the job done right. Our home looks fantastic.

  Reply from the business

  Thank you for the wonderful review, Flower House KC! We're thrilled Rob and the team were patient, professional, and took the time to answer all your questions. It's great to hear the quality of the work met your expectations and that your home looks fantastic. We appreciate you trusting us with your project and would be happy to help again in the future.

• 5 out of 5Deona Gildehaus3 months ago

  As a Commercial General Contractor, I know that I can rely on KC Quality Exteriors and Roofing to not only get the project completed flawlessly and on budget, but also to be there afterwards should an issue arise. He has earned my Kansas City business!

  Reply from the business

  Thank you, Deona, for your trust and for recognizing our commitment to flawless, on-budget work and reliable aftercare. We value your partnership as a Commercial General Contractor and are honored to have earned your Kansas City business. We look forward to supporting you on future projects.

• 5 out of 5Tim Burt3 months ago

  Great communication and work. Leaks were repaired and we couldn't be happier!

  Reply from the business

  Tim, Thank you so much, we are glad we were able to resolve the leak. We greatly appreciate your trust in us and five=star review.

• 5 out of 5Robin Barrows3 months ago

  These folks replaced the facia flashing on our house and did a great job. I'm very happy with their work. Everything was cleaned up properly. I would recommend them to anyone needing home repairs.

  Reply from the business

  Thank you, Robin, for the great review. We’re glad the fascia flashing replacement met your expectations and that our crew left everything clean. We appreciate your recommendation and look forward to helping with any future home repairs.

• 5 out of 5Joshua Louks4 months ago

  Great experience with KC Quality Exteriors. I worked with Ian and he was great to work with. Great attention to details and the communication was great. I would highly recommend them to anyone looking for any a good contractor.

  Reply from the business

  Thank you, Joshua, for the kind five-star review. We're thrilled Ian provided excellent communication and attention to detail throughout your project. We appreciate your recommendation and are glad you had a great experience with KC Quality Exteriors. Please reach out if you need anything for future projects.

• 5 out of 5Steven Harmon4 months ago

  Kc Quality Exteriors were excellent. They came on time, prepared, and well organized. Their work speaks for itself.

  Reply from the business

  Thank you, Steven — we appreciate the 5-star review. We're glad our team arrived on time, prepared, and organized, and that you’re pleased with the results. We look forward to helping with any future projects; feel free to contact us whenever you need.

• 5 out of 5Drew Wolford4 months ago

  Have been very happy with their work should be one of the people you call

  Reply from the business

  Thank you, Drew! We're thrilled you're happy with our work and truly appreciate your recommendation. We look forward to being one of the first people you call for future needs.

• 5 out of 5Carrie9 months ago

  Quick response, detailed evaluation.

  Reply from the business

  Carrie, Thank you so much for the kind words and 5 Star Review. Let us know if you need any help in the future.

• 5 out of 5Amber Garren9 months ago

  Very professional! Got everything done quickly and cleanly! Everyone on each crew did an amazing job and was so friendly!

  Reply from the business

  Amber, we are glad we could help and greatly appreciate your business and the five star review.

• 5 out of 5Matthew CushmanEdited 10 months ago

  Great job guys. Recommend them highly. On time and done right the first time. Professional. Left no mess.

• 5 out of 5Wally Casebiera year ago

  Had a small problem but was corrected in short time. Great job!

• 5 out of 5Paul Whitsella year ago

  I appreciated Rob's heart of a teacher as he came to give us a quote for roofing & gutter replacement. I felt confident in the work that he was proposing. His team did great work and we love our new roof & gutters and they did it at a good price. They also took extra care to pick up any trash & nails. We highly recommend KC Quality Exteriors.

When it comes to your home, "close enough" is never good enough. At KC Quality Exteriors, our roofing and siding installations in Kansas City are defined by flawless straight lines and precise ridge cap detailing. With over 20 years of craftsmanship, we prioritize clear communication and clean job sites. Whether you require a full roof replacement or advanced roof coatings, we treat your property with absolute care. "Very professional! Got everything done quickly and cleanly!" - Amber G. Ready to protect your home? Send us a message to get your dependable quote today! 🛠️ #KCQualityExteriors #KansasCityRoofing #RoofReplacement #Siding #RoofCoatings13 hours ago

• Warranty offered

  “…8-year standard warranty. Protects against wind, rain, hail…”

• Free estimates

  “…Fascia Service Finance Shingle Rx Get a Free Quote Useful Links Blogs Privacy Policy…”

• Financing available

  “…Do you offer financing options? Many homeowners prefer to spread…”

• Family owned

  “…KC Quality Exteriors We’re a local, family-owned team serving the Kansas City Metro…”