JP Carroll Roofing

All 3 of the one and two-star reviews we hold for JP Carroll Roofing, most recent first.

• 1 out of 5Jimmy Documet7 months ago

  Save yourself the headache, go somewhere else. Poor communication, and a complete lack of ownership for their craft. I would encourage you look for any other company. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Lisa Silberkleit7 months ago

  I do not say this lightly, this has been the worst contracting experience I have ever had. I will try to be brief but there's a lot to cover. We called JPC regarding concerns about the front corner of our roof, which appeared to be sagging. The inspector that came out confirmed that it was due to water damage coming in from defunct chimney flashing, and due to poor ventilation, at least that entire half of the roof would need replacement. Flash forward to the job: 1. flashing replacement is done so poorly that they had to come back out to completely redo it - visually it just looked terrible, and it didn't even cover the supposed problem area anyway... 2. in the days following the job, my husband and I notice the sagging corner IS STILL SAGGING. 3. no wood was replaced, despite our being told during inspection that much more of the roof needed replacement than just the sagging corner, due to damage to the wood. ??? 4. JPC was supposed to schedule two things after our job was complete: a. solar panel reinstall - they forgot to do this, I had to call after hearing nothing for a week. b. dumpster removal - we were told this happens within a day or two of the completion of the job, they forgot about this as well and the dumpster sat in our driveway for over a week. If you can believe it, I had to call multiple times about this one. It has now been over three months since the roof replacement. The flashing was redone, so that's all set. However, we have been in contact with several people, including upper management at JPC, and nobody has made any effort to address our concerns about the sagging corner. We set up times for them to come back out and they flake on us. Regarding the wood, they basically said that when they come out to do the job, if they don't feel any wood needs replacement, they don't replace it... okay but you told me this was part of the issue that led us to doing a job this size in the first place!! The worst part, throughout all of this, I get an

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Shawn Gray8 months ago

  I would provide a lower rating if possible. The crew that performed the actual work was great - However, JP Carroll's post project response and attending to issues is nonexistent, TERRIBLE! I paid for the replacement of 5-pieces of CDX plywood, with an adder for addition boards needed (expecting the possibility of 8-boards needing replacement)…only 2 were replaced (with no credit provided for the other 3). It took them 3-months to 'complete' the job, though they now recommend I hire a mold expert for treatment - this is why the boards were to be replaced to begin with. They've 'ghosted' me since they started the project, no return calls or resolution yet...3-months and counting!...STAY AWAY FROM JP CARROLL!

  Google cut this review short. The full text is on their Google profile.

• roof replacement19
• answering questions14
• snow removal11
• inspection9
• dumpster removal6
• hard working crew6
• consultation4
• easy to deal with4
• responsive project manager3
• excellent communicators3

14 more of the 91 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Lebrun2 weeks ago

  On behalf of our 39-home condominium association, we extend our sincere appreciation to Mike Chase and the entire team at JP Carroll Roofing for an outstanding roofing project. From start to finish, the work was completed on schedule with exceptional craftsmanship, professional management, and outstanding oversight, making what could have been a complex project remarkably smooth and efficient. We are grateful for Mike's leadership, responsiveness, and commitment to quality, and highly recommend JP Carroll Roofing for their professionalism and excellence. John LeBrun Fennwyck Estates, Newington CT

• 5 out of 5Joanna F4 months ago

  JP Carroll Roofing exceeded our expectations from start to finish. Their team was professional, punctual, and clearly skilled — the new roof looks excellent and was completed on schedule. Project Manager Mike Chase was outstanding: …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Bill M4 months ago

  Rob and crew came by today and finished the job by 1pm. Timely, friendly and very respectful group. From the original phone call to the installation it was an absolute pleasure working with JP Carroll and would highly recommend to anyone.

• 5 out of 5judy goldfarb4 months ago

  We would highly recommend JP Carroll for roofing work. Rob and his team did a fantastic job and took great pride and care in everything they did. Everyone we dealt with from sales to scheduling to installation was very professional and a pleasure to work with. My compliments to the team.

• 5 out of 5Peter Murdoch4 months ago

  Fast installation, courteous crew, professional project manager (Mike) who communicated everything. Would not hesitate to recommend!

• 5 out of 5Neale Hegarty4 months ago

  Fantastic experience - again - with JP Carroll. They did a fantastic job 10 years ago on our last house, so it was a no-brainer calling them again after we moved. We were provided with several options with their estimate, and they helped us choose the best solution for our unique needs. Installation was a breeze from scheduling through the install itself. Communication was great throughout. Alex was our PM and did a fantastic job. 10/10 would recommend.

• 5 out of 5Amy Helie5 months ago

  The roofing technicians did a great job! The project manager, Alex, was very professional and attentive. The project was completed in one day and my yard looks better than before the …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Glenn Shippy5 months ago

  Very good job on time. Rob was here to make sure the job went smooth and clean and the area was cleaned when finished! very pleased!

• 5 out of 5sharon merkley5 months ago

  Great service, answered all my questions, very professional and punctual . Would recommend JP Carrol Roofing to friends and family. Sharon.

• 5 out of 5Glenn Campana5 months ago

  I'll start by saying I clicked on some social media link... Phone calls came through, and a consultation was set. Adam came to our house and he could not have been more friendly and well prepared! He walked us through the entire project as if we didn't know anything (and we didn't!) and broke down all explanations as we needed. Spent way more time with us than I'm sure he was planning to, but it was because of him that we decided to do this project now and not wait until it was a necessity. To say he's a huge asset to your company would be criminally understated. Fast forward to almost a month later, we are now at the start of our project. Punctuality is of high importance to us and the crew showed up right ahead of the scheduled arrival time. And now we have the project manager and his name is Rob. Rob was incredibly responsive and professional. Answered all questions and concerns in a timely manner, and broke down exactly what we should have expected. Not to mention he gave us his number and we were told to reach out to him with any and all questions and concerns. One would think that this is just the expectation of service nowadays, I'm here to say that isn't always the case. This project is a major investment not just for now, but also for the future. Thank you JP Carroll, Adam, John and Rob!

• 5 out of 5LE Clark5 months ago

  Mike and Danny did a great job. They answered all my questions, showed up on time and finished the job quickly.

• 5 out of 5Dmy5 months ago

  Great experience from beginning to end these guys are amazingly hard workers great communication, phenomenal cleanup can’t say much more about how great of an experience I had, from the Manager Mike Consolini Who was very knowledgeable about the entire processed kept me updated Did a great job with cleanup despite the hardship of all the snow around the area, also gave us a nice little put together gift bag💯

• 5 out of 5Kevin Daly6 months ago

  ⭐⭐⭐⭐⭐ We recently had JP Carroll Roofing replace our roof and we couldn’t be happier …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Richard Julian6 months ago

  My experience was great. Doug Grieco did a good job in explaining what was needed for my quote. Mike Chase did a great job as project manager keeping me informed on what was happening on the progress along with the timing of the dumpster …

  Google cut this review short. The full text is on their Google profile.

• Licensed

  “…Firestone Licensed Contractor As a licensed Red Shield…”

• States a founding year

  “…- New England's Trusted Roofer Since 1987 Request Free Estimate (866) 284-5088…”

• Free estimates

  “…'RE HERE TO HELP (866) 284-5088 Request Free Estimate Home About GAF Master Elite Roofers…”

• Financing available

  “…finance a new roof today! Financing options Check out our work! Roofing, Siding…”

• Family owned

  “…community, we’ve grown from a small family-owned business into one of New England’s…”

Their site also states: warranty offered.