Epic Roofing & Exteriors Red Deer

All 6 of the one and two-star reviews we hold for Epic Roofing & Exteriors Red Deer, most recent first.

• 2 out of 5dylan lacroix2 weeks ago

  Not to sure what happened but I had a worker come to check the roof and give me a quote that was a week ago, …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5D&D's2 months ago

  Unprofessional

• 2 out of 5Dennis Hayko3 years ago

  Like a lot of other people we were hit with a severe hailstorm in 2022. As a HAAG certified roof inspector I have become very knowledgeable in Epic roofing in the Calgary area and it was a no brainer to contact them for the repairs to our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Dennis, we followed up with our Red Deer branch and got some insight into the situation and it sounds like they are working with your insurance company, and have been in touch with you, keeping you updated to ensure everything gets resolved. That being said, we do appreciate your frustration and as we strive to deliver a high standard of service on every project, we recognize that sometimes issues arise and there are instances we can learn from. Our Red Deer Branch Manager will be personally following up with you to discuss further and ensure a resolution.

• 1 out of 5Jason Flemming3 years ago

  Epic was recommended by my insurance company to repair hail damage. very unprofessional, took the crew 4 days to shingle the house ( a 3 bdrm house with attached garage) were late showing up, were yelling and swearing loudly while on my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jason, we followed up with our Red Deer Branch Manager and Team, we invite you to reach out directly at 403.986.9066 to discuss your concerns. We strive to deliver quality craftsmanship and a best in class customer experience on every project, and if there are instances we can learn from and continue to improve, we welcome those opportunities. Thank you.

• 1 out of 5William Turner4 years ago

  After my roof was damaged by hail this year, insurance company sent out epic for a quote. The guy and his helper were nice enough and the main guy was old enough to know his job. I received the quote from insurance which seemed correct, but then I received a follow up email from Epic and this is where things went extremely sideways. They told me my roof did not meet code and needed to be changed to a flat roof... Well well, when you are in the business of construction, like me, every thing you do is code related. And I know many codes as my job depends on it. Having said that, I expected the same from a roofing company sent by my insurance company to quote on my roof. I know for a fact that my roof met codes when my home was built. I know for a fact that you do not need a permit for a replacing shingles. I know the local code inspectors because I deal with codes and permits almost on a daily basis. I confirmed my knowledge by reaching out to the local building inspector whom clarified that in fact I did not need a permit for shingle replacement and I sure didn't need to remove my rafters and have a flat roof installed. Now, I highly doubt the guy they sent did not know the codes related to re-shingling a roof or he wouldn't have the responsibilities that goes with quoting on jobs. I highly doubt he was new at this as again, he would not be put in a position of quoting without experience and knowledge of roofing and correct procedures including knowing codes related to the task at hand. This leaves only one possibility and that is: He out right lied to me and my wife on what our house required. I certainly in no way in hell would have a flat roof ever put on my house at an extreme cost and to devalue my property. I have no idea what this guy was thinking, other than trying to pull a fast one on me and do something absolutely wrong by declaring that my home did not meet city of Red Deer's building codes. Well, epic roofing, not only does my home meet codes as built,

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jason Jackson4 years ago

  A crew led by Dave Skanderup from Epic did a vinyl siding and roof repair on my home that was completed in early November. Their siding began to fall off my house within two months because the top strip of vinyl was only friction-fit, i.e. they had not installed and clipped into a proper finishing strip at the top of the wall. When I requested a proper repair, they used the same technique but stuck some silicone on it. Their second repair failed and peeled off the side of my house within four days. An exterior light was also reattached incorrectly and fell off. I requested a different contractor from my insurance company afterwards, as Epic had two chances to repair my home and chose to use improper techniques and materials twice.

  Reply from the business

  I understand your frustration and loss of confidence in our company. I'm sorry for the headaches this has caused you and all I can say is that we continue to stand ready to fix any and all deficiencies pertaining to our work. We honestly try hard to do our customers right so if you are open to giving us another chance we would be more than happy to try and win your confidence back.

• new shingles6
• insurance work6
• shingle replacement5
• hail damage repair5
• polite staff5
• timely work3
• easy process3
• vinyl siding replacement2
• downspout redirection2
• respectful of yard2

14 more of the 57 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Barry Gainer14 hours ago

  Did a fantastic job!!!

• 5 out of 5Deann Cablea month ago

  The finished product and level of service has been exceptional from beginning to end. Quick to respond to communications and exceptionally professional while on site. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5jessica prosperoa month ago

  I work for a restoration company doing coordinating and planning. Epic we found a few months ago and they have quickly become one of our preferred vendors! Very quick to get to site, communicate well and friendly! Would Recommend.

• 5 out of 5Roy Hermanson3 months ago

  They replaced the shingles on our trailer. They had a minor deficiency which they promptly took care of. No questions asked. Will definitely use again if needed.

• 5 out of 5Lisa Allen4 months ago

  They were professional from start to finish! Excellent to deal with! Would recommend to anyone.

• 5 out of 5Gordon Shumway9 months ago

  They did a great job on our house. I have waited a couple of months before making this review just to make sure everything was good. Happy to say everything is solid! From the moment I contacted Epic and spoke to the several different people along the way, to the the day of installation and the post follow up! Everything was done well! We had our roof done 16 years ago by another company in Red Deer, however Epic was much better all the way around. Their customer relations, their workmanship and their product is superior! We will highly recommend them to everyone going forward!

  Reply from the business

  Thanks so much for the thoughtful review—and for giving it time before posting! We’re really glad everything’s holding up and that the whole experience stood out. It means a lot to hear you felt the difference. Big thanks for the recommendation—we truly appreciate it! And we'll be sure to pass along your feedback to the team! Thanks again, Gordon!

• 5 out of 5sherrya year ago

  I was very impressed with Byron ! He was hardworking and dedicated to getting the job done. Our shingles look so awesome. Also great communication from Jonathon. I would highly recommend Epic to anyone.

  Reply from the business

  Thanks so much for the kind words, Sherry! We’re so grateful to have Byron and Jonathon on our team—they really care about getting things done right and keeping homeowners in the loop. We’re glad everything turned out great and truly appreciate the recommendation!

• 5 out of 5Julian Hedrich2 years ago

  Leno and his team did an amazing job with my roofing job. I live in BC and have a rental in Red Deer so I wasn’t able to be there during the roofing part but Epic sent me roofing throughout the process to make sure I was satisfied. They …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Great to hear Lino and team delivered a great experience for you! We'll be sure to pass this feedback along! Thank you for taking the time to share and leave the great review, Julian.

• 5 out of 5Cindy Levasseur2 years ago

  We would like to give a huge shout-out to Jonathon from Epic Roofing! We needed to redirect our downspouts to prevent water pooling near our home. Despite our initial uncertainty, Jonathon was incredibly honest and helped us understand what wouldn’t work, while offering alternative solutions.He was very friendly, accommodating and made the whole process easy. The installation was top-notch and we’re thrilled with the results!

  Reply from the business

  Thank you Cindy! We sincerely appreciate your glowing review and incredible feedback! It's heartwarming to hear how Jon helped make the process easier and more understandable for you. We truly value honesty and clarity in our work at Epic Roofing, and it's wonderful to know that Jon lived up to these values. We're so glad you're happy with the installation and the service. Your shout-out means the world to us, and we'll be sure to pass along your feedback to Jon. Thank you for trusting us with your home.

• 5 out of 5Anthony Hein2 years ago

  I had Epic come and install new shingles this season. They were real easy to deal with both over the phone and in person. When the crew showed up they were respectful and polite, true professionals. I would definitely use these guys again for any future needs.

  Reply from the business

  Thank you so much for the great feedback, Anthony! Thank you for trusting us with your project and for the vote of confidence - it means a lot to us!

• 5 out of 5Jayson Salonga2 years ago

  Great job I recommend this company.

  Reply from the business

  Thanks Jayson! We appreciate the vote of confidence!

• 5 out of 5Hazel sunbum2 years ago

  This is the best company to use. Kindness,compassion. Prompt.

• 5 out of 5D3 years ago

  I needed someone to come look at my roof had a water leak stain inside my home , called a few roofing companies and could not believe ! They were going to charge me to come check my roof . …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Happy to hear Dave and team took care of you! Thank you for taking the time to share your experience and leave the positive review.

• 5 out of 5Charles H3 years ago

  A major hailstorm damaged our roof, siding and gutters to the point of needing replacement. Epic completed the job in a timely fashion and were very professional and courteous. They worked directly with insurance which streamlined the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  That's so great to hear, Charles! Happy to hear you had a great experience with our team and are pleased with end result. Thank you for taking the time to leave the positive review.

Most roof leaks don't start with a giant hole. They're usually caused by something much smaller. A loose shingle. Worn flashing. A vent that's shifted over time. Catching those little issues early is almost always easier than repairing water damage later.1 day agoLearn more

• Warranty offered

  “…: +1 (403) 366-3770 Why Epic Philosophy Warranty Financing "This is a very…”

• States years in business

  “…Red Deer & Surrounding Areas for over 25 Years While we like to think our work…”

• Free estimates

  “…Area Request A Quote Request your free quote Name First Name Last Name Contact…”

• Financing available

  “…Settled Request A Quote budget-friendly Financing Options Whether supplementing your dream…”