Emerald State | Roofing | Windows | Siding

All 5 of the one and two-star reviews we hold for Emerald State | Roofing | Windows | Siding, most recent first.

• 1 out of 5Olyvia VelasquezEdited a year ago

  **Edited to include updated information following Emerald’s response June 2025 Jim eventually came by with a Sherwin-Williams rep (only after this review was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  This complaint is not about the quality of work because these were minor details and some not caused by us but done after the job was completed. These were very minor and were touched up.

• 1 out of 5Jim Reya year ago

  This company - Emerald State LLC - doesn't seem to be a real business? Try to find them on a reputable website. Their address is a residential home.

  Reply from the business

  Obviously there is more to to the story and we got scammed on this deal and we lost money because we were hired to seal a chimney and paint the home which was done. This complaint is about leaking at his chimney but it was the tile roof that was the problem. Not the chimney. You can see from are other customers that ES is a very reputable and care about are customers.

• 1 out of 5James Reya year ago

  I own a beautiful home in Issaquah - better known as "The Castle House" on Issaquah Hobart Rd SE. It is a 35 year old house that unfortunately has a roof leak. My wife contacted Emerald State and our fast talking sales person, with a good personality, convinced me that the roof is not the problem. Jim Oakley said it's the chimney. Well, suffice it to say, after I signed the estimate in June 2024 and provided a large down payment, Emerald State did everything but fix my roof leak. All while now making my chimney look different than the rest of my house. Jim Oakley stopped communicating with us late September 2024 when I informed him that the new drywall repair completed three days earlier is still leaking. I was now on my own with water still coming into my home until I found two contractors (1) Alpine Roofing Care, inc., and (2) Powers chimney and masonry. Both contracts confirmed that the roof is leaking, not the chimney, but I need to redo the chimney as it was not done properly. I plan to go to small claims court as the owner of Emerald State, Todd, is not willing to remedy the situation for me. I would not recommend Jim Oakley or Emerald State to do any roof or masonry repair if you want quality work performed.

  Reply from the business

  This customer now has left a review x2 with the same complaint only to hurt are rankings so you can see what kind of customer this is.

• 1 out of 5Jared6 years ago

  Short version - their salesperson no call / no showed twice. I was referred to Emerald State for a new skylight installation bid by Homeadvisor. An operator from the company called me to schedule an appointment for a salesperson to come out for a Friday afternoon. 2 hours before the appointment, they called me directly and asked me to reschedule as the salesperson was far away. The salesperson was adamant that it would be better if we rescheduled, but the proposed time was on my partner's birthday. I worked with my partner and ended up capitulating and called the salesperson back to confirm they could reschedule for the next day. The salesperson then no call / no showed for the appointment. They did not answer their work phone when I called them shortly after the appointment. I contacted their office 5 days later and let an operator know about the issue (cordially, I might add - I know that nobody likes to work with a grumpy customer even if they are right) and they said they'd have another salesperson call us right back to set something up. I never received a call back from anyone. Whether this is a breakdown in the company's organization or a result of the current pandemic, it's wholly unprofessional. They were given two easy chances to get some work (or, if they didn't want it, to just tell that's the case) and failed completely in both opportunities.

  Reply from the business

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• 1 out of 5A M9 years ago

  HORRILBE, do yourself a big favor and stay away: Be very careful, he will ask you to pay the full amount before the material company receives their money and release a lien on your house. He claims that to be a standard operating procedure. The material company will deliver the materials to your house making you liable to cover the cost and in case that “Emerald State Exteriors” does not pay them, which means that you may end up paying twice. This is very dishonest way of doing business. I never saw him during the job was being done, he only showed up afterwards to collect the money. His crew are inexperienced and made a very obvious mistake in shingle layout, he refused to fix and even after I had an unbiased 3rd party looking at the roof and identified the mistake as very obvious, and before I had to point it out to them. Todd Sinicrope was very nice up until he got the job, since then he was extremely condescending and disrespectful in his communication style, and the minute he got the job.

  Reply from the business

  Thank you for taking time to post information about us on our Google page. We know that people are busy and taking time to share is hard for most people. We are sorry that you felt that you were treated badly as we always work to respect and please our customers. You are very correct about the house lien. Shingle distributors always send out pre-lien documents to every home because without them, they would void their rights to collect if they are not paid.That way they know they have recourse if the roofer fails to pay them. It is standard practice. The shingle distributor will only release the lien on your home once they are paid. I actually want to thank you for writing this as many homeowners do not understand or are not aware of this situation. In your specific situation, you explained that you were worried that if we did not pay our distributor you would be left with a lien on your home. Because of that, we arranged for you to pay the distributor(one of the largest roofing supply distributors in the country) directly so that you would be assured that the lien would be released. Our understanding is you were very upset when you visited the distributor to pay and they told you that you would have to wait a couple days for their corporate offices in California to issue the lien release. We thought you would be comfortable with paying them directly given your cancelled check would be proof of payment. We are sorry that this was not sufficient. You also mentioned that there was an error in a small section of shingles that you pointed out to us. You were indeed the first to notice it and while we would have seen and corrected it, we thank you for your focused attention to the work being done. Once we became aware of it we fixed it. Our crew is very skilled at roofing and are CertainTeed Select Shinglemaster certified (which is the highlest level of trust provided by CertainTeed) but sometimes a mistake may happen and that is why we make sure to double

• paint crew8
• responsive staff7
• siding replacement6
• roofing crew5
• clean job site3
• attic inspection3
• certainteed shingle2
• roof diagnosis2
• drone inspection2
• drywall repair2

14 more of the 78 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Vigneshwaria month ago

  I hired Emerald State for my siding and painting project, and from the moment I signed the contract, Jim made me feel confident in my choice. He welcomed me by saying, “Welcome to the Emerald State family,” and he lived up to those words throughout the entire process. He explained everything thoroughly, offered smart ways to save money, and never tried to upsell anything. The crew was outstanding as well, hard-working, fast, and extremely meticulous with their cleanup. Their professionalism and attention to detail really stood out. Overall, this has been one of the best contractor experiences I’ve had.

  Reply from the business

  Thank you very much for the review and it was also a pleasure working with you as well!

• 5 out of 5Kyle Sa month ago

  Jim and Todd were great to work with! Whether it’s roofing, siding or windows these are my go to guys!

  Reply from the business

  Thank you and was a pleasure working with you as well !

• 5 out of 5Seth MilasichEdited 2 months ago

  Emerald state did my roof and windows and the price was fair and they did a great job.

  Reply from the business

  Thank you for the great review !

• 5 out of 5John Meyer2 months ago

  I have worked with Todd and Jim years and it has always been a pleasure!

  Reply from the business

  Thank you very much !

• 5 out of 5Matthew MattsonEdited 3 months ago

  Responsive, professional, always helpful and willing to go the extra mile.

  Reply from the business

  Thank you Matt !

• 5 out of 5Clint Buchman3 months ago

  Todd and Jim were super responsive to all my questions and concerns when it came to my new roof. I ultimately decided to go with Emarald State because of their customer service and because I did not want to support the "Big Guys". It …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you and happy to have you say such great words.

• 5 out of 5Frank J. LaneEdited 3 months ago

  Exceptional work and service with speed and efficiency.

• 5 out of 5Wesley Graham3 months ago

  Todd and Jim are great to work with. Came in at budget and the roof and siding look great. I highly recommend!

  Reply from the business

  We loved working on your home in Northbend and look forward to future work !

• 5 out of 5Robert Schwartz3 months ago

  Todd was great to work with!

• 5 out of 5Gary Nims3 months ago

  I'm a former general contractor specializing in middle to high-end remodels. I changed career paths years ago and now work for Windermere real estate in Kirkland. I met Todd about the time I changed careers. For the last 14 years, Todd …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Deanna MerkatzEdited 3 months ago

  Fantastic company with top‑notch workmanship and very competitive pricing! I’ve used them for multiple roofing projects over the years, and every experience has been smooth, professional, and stress‑free. The quality of their work is excellent, everything looks great, and their follow‑through is outstanding. It’s incredibly rare to find a contractor you can truly trust, especially one that stands behind their work with strong warranties and consistent communication. I wouldn’t hesitate to use them again and highly recommend them to anyone needing roofing work.

  Reply from the business

  Thank you and we look forward to working together more in the future!

• 5 out of 5grant mackenzie3 months ago

  As a real estate agent I have been using Emerald State for at least 15 years. Their work is exceptional and dependable and they always keep a clean job site. I use them personally and always refer to friends and family. I can’t recommend Todd and Jim enough.

  Reply from the business

  It has always been great to work with you as well !

• 5 out of 5antonio asali4 months ago

  Thank you Jim and team!!! Great price and excellent service

  Reply from the business

  It was a pleasure working with you Antonio !

• 5 out of 5A A4 months ago

  Excellent service. Quickly identified and fixed the problem, did not upsell, very reasonably priced. Jim clearly cares about his craft and customers.

  Reply from the business

  Thank you very much and happy we could help you out in a pinch !

Choose Emerald State for your Roof installation Mercer Island project. We combine professional experience with superior service to deliver a seamless installation process, giving you peace of mind with a roof built to the highest standards.2 days agoLearn more