EDR Roofing - Water Restoration

The only one or two-star review we hold for EDR Roofing - Water Restoration.

• 1 out of 5Shaggy DaggieEdited a year ago

  Would not leave us alone! They came up in a truck and we kept saying no. The 3rd time the guys boss or manager came up after we said no again and he kept talking. We kept saying we were not interested and made us completely unsafe. Not to mention the boss or manager said they were gonna come up to the house when they see us outside on our porch. Will not take no as an answer. I found the card the guy gave us his name is Mathew. Thanks for making us feel unsafe 👍🏻

• insurance claim assistance83
• roof replacement69
• roofing35
• professional crew26
• smooth process26
• new roof25
• personable staff18
• hail damage repair17
• roof inspection9
• debris cleanup6

14 more of the 243 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jan Crow2 days ago

  I met with Matthew and found him to be so knowledgeable and so professional and very friendly. I knew then that this was the company I wanted to use to roof my home. They came out early one morning to get started and by 2 PM my home was finished, cleanup was done, And I had a beautiful roof. To me it’s the best looking roof on the street. Matthew definitely steered me to the right decisions and picking out shingle and color so that it matches my home perfectly. His crew were very nice and polite and respected my property. If you want a company that will treat you right, contact EDR Roofing.

• 5 out of 5david osborne2 weeks ago

  We were extremely satisfied with the work of Matt and EDR. They explained everything in advance and followed through completely. I was very happy with the engineering decisions to improve my attic ventilation and I was happy they did not reuse very much at all. Mostly I am surprised that they got it done in one day and cleaned up after themselves. Their price was competitive even against others who would reuse all the flashing

  Reply from the business

  Thank you, David! We appreciate your thoughtful review and are so glad you were happy with both the workmanship and the improvements to your attic ventilation. Our team takes pride in doing the job right, protecting your property, and leaving everything clean when we're finished. Thank you for choosing EDR! We truly appreciate your trust and support!

• 5 out of 5Trevor W3 weeks ago

  We had a great experience with EDR Roofing. Matthew walked us through everything with professionalism and knowledge. He helped us deal with our insurance company throughout the process. On installation day, Matthew and his team were very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Trevor! We appreciate you taking the time to share your experience. We're glad Matthew was able to guide you through the insurance process and that our crew delivered the level of care and workmanship you expected. Thank you for trusting EDR Roofing we're always here if you need us in the future!

• 5 out of 5Nathan Chadwick3 weeks ago

  I wish I could give 10 stars. 5 for the excellent work they did on our roof. And t more for the kindness and expertise of Matt as he helped us work through our insurance initially rejecting our damage claim. Replacing a roof is never great, but EDR made it the best experience possible.

  Reply from the business

  Thank you so much, Nathan! We truly appreciate your kind words and are honored you trusted EDR with your home. We're especially glad Matt was able to help you through the insurance process and that our team made the experience as smooth as possible. Enjoy your new roof, and thank you again for the support!

• 5 out of 5Cher Binksa month ago

  EDR Disaster & Recovery Roofing, based in Richmond, is truly an exceptional company. Their professionalism shows from the very first point of contact all the way through the final inspection, and their team consistently delivers a level of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the incredible review Cher! We truly appreciate your kind words and are grateful you took the time to recognize Ray, Matthew, and our entire team. Providing honest communication, quality workmanship, and a smooth experience is what we strive for every day. Thanks again for trusting EDR we're always here if you need us!

• 5 out of 5Lydia Ta month ago

  Elite Disaster Provided me with very professional and courteous service. I enjoyed interacting with Mathew and Ray. They made sure I was comfortable. They completed the work in record time. They are the most amazing people that I ever met …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Lydia, for your wonderful review! We're so glad Matthew and Ray provided a great experience and kept you informed every step of the way. It was a pleasure working with you, and we're thrilled to hear you love your new roof. Thank you for trusting EDR and for your recommendation!

• 5 out of 5Brad Jaya month ago

  Great experience with our complete roof replacement. Matthew was knowledgeable, professional and kept us informed on the process. Crew did a great job and took extra precautions to protect our landscaping and cleaned up everything. I highly recommend EDR and Matthew !

  Reply from the business

  Thank you, Brad! We appreciate your recommendation and are glad Matthew kept you informed throughout the process. It's great to hear the crew took care of your property and delivered a quality roof replacement. Thank you for choosing EDR, we're grateful for your trust and support!

• 5 out of 5Sh Stafford2 months ago

  I highly recommend EDR (Elite Disaster Recovery). From start to finish, the entire process was seamless and stress-free. Matthew Harold was absolutely incredible to work with. He is extremely knowledgeable and took the time to explain every detail of the project to me. What truly set him apart was his willingness to interface directly with my insurance adjuster. Dealing with insurance companies can be incredibly overwhelming, but Matthew handled the communication beautifully, ensuring that all damage was properly accounted for and covered. Thanks to Matthew and his team!

• 5 out of 5Thomas Gentry2 months ago

  Rayan and his leadership team are very professional, hard working and dedicated to the mission. They took me from the discovery of the damage, to contacting my insurance company and thru the complications of the project. I am pleased with the workmanship and the results.

  Reply from the business

  Thank you, Thomas! We appreciate your kind words and are glad Ryan and the team were able to guide you through the entire process. Thank you for trusting EDR with your project, and we're happy to hear you're pleased with the workmanship and results!

• 5 out of 5Robert Anderson4 months ago

  Mathew and his crew are professional and thorough. Didn’t cut corners, replaced everything and used high quality materials. Protected our plants / vegetation and took extra care to not stress out our pets. I would say the final clean up …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Robert, thank you for the kind words! We take pride in doing the job right without cutting corners, and it’s great to hear that showed. Mathew and the crew will appreciate the recognition. We’re also glad we could keep your plants safe and make things easy on your pets. If you ever need anything in the future, we’re here to help!

• 5 out of 5Megan Kristiansen4 months ago

  Highly recommend this roofing company! The entire process was smooth and stress-free. The crew showed up on time, worked efficiently, and paid close attention to every detail. Matthew documented every step of the process and supplied documents for insurance within 24hours. The quality of their work really speaks for itself. What impressed me just as much was how well they cleaned up afterward, everything was left spotless. If you want reliable service and high-quality results, this is the company to call. Definitely a 5-star experience!

  Reply from the business

  Megan, we really appreciate you taking the time to share this! It means a lot to hear that everything from the communication, to the cleanup met your expectations! Matthew works hard to make the insurance side as easy as possible, so we’re glad that stood out. Thanks again for trusting us with your home!

• 5 out of 5Kelly Boyd6 months ago

  This company is 100% top shelf. They're customer service and approach to the situation is unmatched. They confidently and competently said what they did and did a what they said. Matthew is a beast of a salesman and manager of this company. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the 5-star review, Kelly! We truly appreciate your kind words and your trust in EDR Roofing. We’re glad Matthew was able to guide you through the process and make things easier during a stressful time. Thanks again for your recommendation!

• 5 out of 5Jennifer Flores6 months ago

  Jake was wonderful, thank you for your service.

  Reply from the business

  Thank you so much for the 5-Star Jennifer!

• 5 out of 5Jerry Davis6 months ago

  I love our customers that support us with kind reviews like this one, especially on our commercial jobs cause they’re very difficult though we make it happen because we get the job done cause we’re number one in customer service and we stand behind our work 100%

• Licensed

  “…Get in Touch Home: About WHY CHOOSE EDR Licensed and Insured EDR is fully licensed and…”

• Insured

  “…Home: About WHY CHOOSE EDR Licensed and Insured EDR is fully licensed and insured to…”

• Free estimates

  “…Elite Disaster Recovery a call for a free inspection and upfront price at 832-791-9060 or…”

• 24/7 emergency call-out

  “…Service and Quality Workmanship 24/7 Do You Have A Roof Claim? ​…”

• Mentions the BBB

  “…is also a top-rated company with the Better Business Bureau, we have zero complaints from former…”

• Family owned

  “…forget about it Learn More Local and Family-Owned Restoration & Roofing Company in…”