Dykstra Knight Roofing & Renovations

All 3 of the one and two-star reviews we hold for Dykstra Knight Roofing & Renovations, most recent first.

• 1 out of 5Gen BeauceEdited 6 months ago

  Update in response to the company’s reply: I would like to clarify a few factual points. My written contract does not state that drip edge was “excluded.” I have reviewed the agreement, and there is no clause indicating that drip edge would not be installed. I also verbally requested drip edge at the time of booking. The contract specifies that weather shield would be replaced where needed. It was not. When I contacted the owner directly to resolve these concerns, I was told that if he inspected the roof and found it to be fine, I would be charged $500. He later stated he was “just giving my dad a hard time.” I did not find that appropriate or professional. I was also told that drip edge is uncommon in Thunder Bay. Regardless of regional practices, my concern is that I requested it and expected the work to reflect both the contract and standard roofing practices. I am currently experiencing water coming through to the soffit, which has only increased my concern about the missing drip edge and overall installation details. My intention in leaving this review is not to be confrontational, but to provide accurate information for other homeowners making significant financial decisions. I attempted to resolve this directly with the company prior to posting the original review. I stand by my experience. Dykstra Knight refused to intsall drip edge on my new roof. I requested it, and my understanding is that is required by code in Ontario. Either way, I found them unprofessional and rude. When my father spoke with the owner, he told him he would charge me 500$ if he came to inspect the job and found it to be fine. I mean, the drip edge is not there... when I spoke to him, he said he as just giving my dad a hard time because he's "old" and "didnt know the right words for things". My dad is francophone, 76 yrs old, and his family owns a construction business in Montreal area. The owner then told me , "yeah, this isnt Southern Ontario, its Thunder Bay, most of th

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback. We’re sorry to hear you were dissatisfied and would like to clarify a few important details. Your roof was completed in 2023 under a clearly defined written agreement, which specifically excluded drip edge installation. In the Thunder Bay region, many homes are constructed with fascia systems that do not require drip edge, and it is commonly treated as an optional item. While drip edge can be beneficial in certain applications, it is not mandated by the Ontario Building Code in all cases. We always install it when requested and included in the agreed scope of work. We understand that expectations can vary depending on regional practices—what’s standard in Southern Ontario may differ from what’s typical here. That said, our aim is always to be transparent and clear during the quoting and planning stages of a project. We also regret if any part of your interaction with us or your father felt dismissive. We strive to treat all our clients and their families with respect, and we apologize if our communication fell short of that standard. We appreciate your initiative in sourcing and installing drip edge to meet your personal preferences and are sorry that your experience did not meet your expectations. If there is anything further you would like to discuss, we are happy to speak with you directly. Thank you again for your feedback.

• 1 out of 5Lori Seguin2 years ago

  I was about to hire you to replace our roof and two other family members until I saw the behaviour and the way you treat senior citizens you come in a job take their money and then leave them hanging for over a year when approach …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave your feedback. We take all reviews seriously and strive to address any concerns promptly. The contract for the job you are referring to did not include work on the porch. Also the condition of the porch was noted as extremely unsafe due to severe rot, making it dangerous for our employees to work on. The tarp and bundles were left in a effort to assist the homeowner till he found a contracting company to repair the damage.

• 1 out of 5Marco Cupelli4 years ago

  An overall poor experience from Dykstra Knight Roofing. Our property management company engaged Dykstra to send a crew member to inspect, provide feedback and repair the leak to the roof accurately. When I had inspected the quality of the work once completed by walking on the roof and in the attic it was very obvious that the repairman did not accurately repair the holes to the roof. It would have been beneficial if the company took the time to truly inspect and suggest to myself the best means of repair so that we could have a safe winter at the property. This was not the case as the repairman quickly applied some caulking (photo attached) to an area, wiped his hands clean and the company invoiced me for the "work." I had re-inspected, found the holes and provided photos to the owner the company stating that this should be repaired immediately to ensure that the holes (originally discussed) were accurately repaired. The owner had mentioned the crew would go to re-visit and fix the holes that I had found basically doing their job for them. I had anticipated that this would be done immediately but it wasn't until a recent rainfall that my tenants had informed me that the roof was leaking again! As much as I enjoy staying on top of tradesmen there is some degree of responsibility that they should have to actually complete the work. I should not have to chase them to ensure that a hole in the roof is repaired before the next large rainfall after already climbing the roof to show them what a poor job the repairman did. At this point I've engaged another crew to repair the roof, subsequent damages to the living room ceiling were made after this poor repair and I've asked for a refund where i've been told that this is their standard service fee. Regardless of your standard fee if you've done a poor job fix it, credit your dissatisfied customer back and sort the issue promptly. Do not tell people "you're on the schedule." Show some urgency! Extremely disappointing. Plea

  Google cut this review short. The full text is on their Google profile.

• knowledgeable crew9
• clean up9
• quick response8
• polite crew6
• shingle replacement5
• metal roof leak repair3
• beautiful roof2
• yard cleanup2
• attention to detail2
• rental2

14 more of the 36 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Carmena day ago

  In my opinion, and I have very high standards, Noah and Dykstra Knight crew is the best in Thunder Bay, hands down for professional service, workmanship, and competitive prices. Highly recommend them for roofing, soffit, fascia, eaves, and decks.

• 5 out of 5Karl Johnsona month ago

  We would like to give a huge "shout-out" to Dykstra Knight Roofing and Renovations for their expertise in roofing our house. We started by soliciting estimates online from various Thunder Bay roofing companies. One day after submitting our request, Noah was at our door and on our roof inspecting - he actually thought we could get 1 or 2 more years out of our shingles but we opted to replace this year. The crew, headed up by Jessie and James, were excellent. They walked us through the process and went the "extra mile" to ensure we knew what was happening and why. The roofing crew were very knowledgeable of what they were doing and promptly secured the roof when a heavy rain hit suddenly - they actually stayed on the roof to make sure everything was water-proofed. Also, a special thanks to Ryan, who painstakingly completed the front featured roof which took an incredible amount of patience and skill - it looks fantastic. Thank you again for the excellent roof work and cleanup. Karl and Marjorie J.

• 5 out of 5Donna Rinker2 months ago

  We recently had the pleasure of hiring Dykstra Knight Roofing to replace all the shingles on our house and garage. Knowing that there would be some issues arising, Noah and the crew addressed the issues and went above and beyond to make …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank You for the review! A big project like yours can sometimes feel overwhelming, so we're really glad it was a stress-free experience for you. Noah and the crew will be thrilled to hear this — they take a lot of pride in their work and will enjoy the feedback. We appreciate the kind words and the recommendation to your friends and family!

• 5 out of 5Rick LeBlanc2 months ago

  This is a contractor that I’d recommend without reservation, based on the recent residential roofing job they completed for us. The crew was respectful, competent and efficient. I noticed details in the completed job that, to some , would …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Rick, thank you so much for taking the time to leave this review. We love that you noticed the details — that's exactly the kind of work we take pride in. All involved will be happy to hear this and be encouraged to continue with their quality standards. It was a pleasure working with you and we're glad we could get it done in a single day with the finish it deserved. We appreciate the recommendation more than you know!

• 5 out of 5Cheryl Bobyk2 months ago

  Highly recommend Dykstra Knight Roofing! Detailed written estimate was easy to navigate and they were quick to respond to any questions I had. All members of the crew were kind, considerate, communicative and incredibly hard working. Great experience all around!

• 5 out of 5Kjell Dyson2 months ago

  A great business to work with. Without any hassle, they shingled my roof efficiently and safely. Thank you, Noah and Jessie, it turned out great.

• 5 out of 5Jodie3 months ago

  We highly recommend this company for your roofing needs. We had some damage after a terrible storm, they came immediately to have a look, were extremely knowledgable, listened to us and our concerns, & presented us …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for the review! Storm damage can be stressful, and we're glad we could get there quickly and put your mind at ease. Listening to our clients and finding the right solution is always the priority. We truly appreciate the recommendation and the kind words!

• 5 out of 5Leeanne Lozinski3 months ago

  I was very pleased with the work done on my roof. All the workers were pleasant, professional and helpful with any questions. Everything was cleaned up after. I wouldn’t even have known they were there. Plus the price was very reasonable. ❤️❤️❤️❤️

  Reply from the business

  Thanks Leeanne!! We're glad to hear you had a great experience from start to finish. Our teams take pride in treating every home with care and respect — that includes leaving the job site cleaner than we found it. We appreciate your review and for trusting in Dykstra Knight Roofing with your project!

• 5 out of 5Riley Cronk3 months ago

  Excellent group of guys who came to do my roof. Great communication, hard working, respectful, efficient and cleaned up well. Would recommend for any roofing job!

  Reply from the business

  Thank you! We'll pass the kind words along to the crew, they always enjoy hearing it. We really appreciate the recommendation!

• 5 out of 5cj jarjour4 months ago

  Had huge amount of snow on my metal roof. No one wanted to clear it. A crew of 3 from Dykstra came out and went above and beyond even clearing snow away from my foundation after the roof was cleared. Professional, very respectful and super helpful. Fantastic group worth every dime!

  Reply from the business

  Thank you so much! Snow removal on a metal roof is no small task, and we're glad our crew could step up when others wouldn't. Going the extra mile is just part of how we operate — sounds like the guys took that literally! We really appreciate the kind words and are happy we could help.

• 5 out of 5Gary Fedun4 months ago

  Had water leaking through my bathroom roof contacted Dale and got excellent quick results from him and Al the service guys showed up cleaned my roof and found the problem did the repairs and solved the problem . A very professional group of people to deal with . "Made my day " Gary Fedun

  Reply from the business

  Thank you Gary! A leaky roof is so stressful, so it makes us really happy to hear Dale and Al were able to get it sorted out quickly for you.

• 5 out of 5Tracy & Clay Stowell4 months ago

  Dykstra Knight Roofing helped fix our church's leaky chimney boots. They were very efficient and solved the problem quickly. A hole was also found in the metal roofing upon inspection and was repaired. Thank you to the crew members who helped make it all happen!

  Reply from the business

  Thank you so much! We're glad we could get everything sorted out for you, and happy the inspection caught that hole before it became a bigger issue.

• 5 out of 5scott4 months ago

  Did an excellent job re selling our chimney

  Reply from the business

  Thanks for the positive feedback Scott! Glad we could help ensure your chimney flashings are upgraded and sealed properly!

• 5 out of 5John Haveman5 months ago

  Great company to deal with. Showed up on time, did quality work, and left everything clean. Communication was solid the whole way through. Would definitely recommend.

  Reply from the business

  Thanks for the review John, it was a pleasure working with you! We really appreciate your recommendation and hope to work with you again in the future!

• Licensed

  “…Are you a licensed roofer? Yes, We have a certified and…”

• Insured

  “…Are you insured? Absolutely, and you should be asking…”

• Warranty offered

  “…time, and be around after the sale to warranty any future issues that may arise.…”

• Free estimates

  “…of work, so please call us for a free estimate to learn more. Are you insured?…”

Their site also states: states years in business.