Diablo Roofing Services

The only one or two-star review we hold for Diablo Roofing Services.

• 1 out of 5queeg _11 months ago

  This contractor keeps deleting their page to dodge bad reviews. Hiring Diablo Roofing Services was the worst experience I have ever had with a contractor. They improperly installed the underpayment on my roof, voiding the manufacturer's warranty. The manufacturer calls for "plastic cap staples or nails," this contractor refused to use them. (see attached picture) They improperly installed my attic vents and tried to only install 4 when the contract called for 6. They had to tear off the roof they installed and redo all the work. All my gutters leak and I can't get them to call me back. DO NOT HIRE THIS CONTRACTOR! I can see in recent pictures of their work that they are still not using proper plastic capped staples to do the underpayment.

  Reply from the business

  We sincerely apologize for the negative experience you encountered. Your feedback highlights significant concerns that we take seriously, particularly regarding proper installation and communication. We are currently assessing your issues and will reach out to rectify the situation as quickly as possible. Thank you for bringing these matters to our attention.

• gutters4
• crew3
• installing new roof2
• reasonable pricing2
• project2
• recommendation2

7 more of the 8 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Bernardo3 weeks ago

  Diablo Roofing Services did an excellent job repairing my roof. They were professional, arrived on time, and completed the work with great attention to detail. The whole process was smooth, and the quality of their work was outstanding. I highly recommend them for any roofing repairs or any other roofing services.

  Reply from the business

  Your feedback means a lot to us! Thank you for trusting Diablo Roofing Services with your roofing project. We appreciate your support!

• 5 out of 5Upendra Marathe2 months ago

  Hector and the crew gave us a very fast quote with specific recommendations for our roof. Very reasonable pricing. They came and in most professional way did the most elegant job and left with cleanup that beats any professional clean up crew. Their expertise and experience in roofing is off the charts. Thank you for the job well done.

  Reply from the business

  Thank you, Upendra, for the glowing review and for recognizing Hector and the crew. We’re glad the fast, specific quote, fair pricing, professional workmanship, and thorough cleanup met your expectations. We take pride in our roofing expertise and appreciate you acknowledging our team's effort. Please reach out if you need anything in the future or have friends and family who could use our services.

• 5 out of 5E Bolds2 months ago

  I had a great experience with Diablo Roofing. Hector took the time to do a true in-person roof evaluation instead of just relying on a drone flyover, which gave me much more confidence in the assessment. He was very communicative throughout the project and explained everything clearly. What really stood out was how comprehensive his assessment was compared to the other companies I spoke with. On top of that, his bid came in thousands less than the other estimates I received, without cutting corners. I was so satisfied with the work that I also had him come back later for a gutter cleaning. Overall, professional, thorough, honest, and reasonably priced. I would definitely recommend Diablo Roofing.

  Reply from the business

  Thank you for the detailed 5-star review and for trusting Diablo Roofing. We're thrilled Hector’s in-person roof evaluation, thorough assessment, and clear communication gave you confidence, and that our bid delivered strong value without cutting corners. We appreciate you having us back for gutter cleaning and for recommending us to others.

• 5 out of 5JOHN RUBY3 months ago

  Lesson Learned Our roof was 30 years old and began to leak during the last winter storm. I panicked and called several “roof repair” companies. Only one company would do the repairs that week. Some of the companies had fixed minimum costs. Not knowing the repair that would be needed, I agreed to their minimum estimate of nearly $5000. The work took about 4 hours. There was more rain in a couple of days and the roof still leaked. Diablo Roofing Services A neighbor recommended Diablo Roofing Services. They came to my house the day I called. We inspected the roof and agreed that it was time for a new roof. Diablo provided an estimate and work scope for the new roof, gutters, downspouts and other details. Hector Gonzalez and his crew started working on a Wednesday when the rain stopped and the roofing was finished on Friday. My wife, Kate, picked colors for the shingles and gutter system that complimented the house and looked great. Mr. Gonzalez provided practical recommendations for materials and installation. He was on site to supervise work and coordinate two county/ city permit inspections. Hector kept us updated about schedule and work progress. He and his crew kept the work area clean. The crew was experienced and worked smoothly together. .

  Reply from the business

  Thank you for taking the time to share your experience and for placing your trust in Diablo Roofing Services. We sincerely appreciate your thoughtful feedback. We are pleased to hear that you are satisfied with your new roof and that Hector and our team were able to provide clear communication, quality workmanship, and efficient service throughout the project. Delivering reliable results and a positive customer experience is always our top priority. Your recommendation means a great deal to our team, and we are grateful for the opportunity to have worked on your home. Please do not hesitate to reach out if we can be of assistance in the future.

• 5 out of 5Mark Dicortasso9 months ago

  Wonderful experience with Diablo Roofing. Hector did a fantastic job. Was on time in fact he was early and told me exactly what he did. He also recommends future steps to maintain my roof life. I highly recommend them and will recommend them to friends and family and of course my neighbors. Thank you again.

  Reply from the business

  Thank you for your fantastic review, Mark! We're thrilled to hear that you had a wonderful experience with Diablo Roofing and that Hector provided such great service. We appreciate your recommendations to friends, family, and neighbors. Your satisfaction is our top priority, and we're here to help with any future roofing needs. Thank you once again!

• 5 out of 5Mariah9 months ago

  Edith is awesome! I spoke with Edith on the phone and she was so nice — super friendly, informative, and easy to talk to! She replies to emails lightning fast and actually calls back (which never happens anymore 😂). Seriously, she made the whole experience smooth and stress-free. Big shoutout to Edith for being amazing! 🙌

  Reply from the business

  Thank you for your wonderful feedback! We are thrilled to hear that Edith provided you with such a positive experience. Her dedication to customer service is truly commendable, and we will make sure to pass along your kind words. We appreciate your support and look forward to assisting you again in the future!

• 5 out of 5Ilya Libermana year ago

  Diablo Roofing Services did an excellent job on my roof project! The crew started on Monday, 7/28, and finished everything in just four days. The project included removing the old roof, installing a new Presidential Solaris roof, and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your wonderful review, Ilya! We're thrilled to hear that you are happy with your new roof and that our crew, especially Hector, made the process smooth and satisfying. Your feedback about our professionalism and dedication means a lot to us. We appreciate you sharing your experience and the photos; it helps others see the quality of our work. We look forward to serving you again in the future!