CAROLINA TROPHY ROOFS

All 8 of the one and two-star reviews we hold for CAROLINA TROPHY ROOFS, most recent first.

• 1 out of 5Melissa EmmertEdited 2 months ago

  Update: Public notice to be aware. If you have a negative truthful review for this company they will use it against you as a platform to sue. Edit to respond: Please report it. I have told no lies. I didn’t even mention the missing flashing nor the unsecured metal pieces. All items that should have been caught when you inspected your crews work. If I hadn’t have had another experienced roofer inspect it I wouldn’t have known because I am not a roofer. The most honest review you will read. If I could give less stars I would. Carolina Trophy Roofs LLC out of Rocky Mount, NC installed and inspected this roof June of 2024. I would not recommend this company. All of their “solutions” were unsatisfactory and they are unwilling to address the rotting wood or the cause of the rusting. Our roof still leaks and they are playing the blame game. The same leak that prompted our contract with CTR is worse and now in 2 locations. After installation of our roof it was still leaking-not just dripping but pouring in. CTR stated it was our windows, so at their “expert” advisement we had all windows at the roof line replacement. It is still leaking-CTR is now blaming the window installers. A metal roof of this age should not require corrosion mitigation of any kind and yet they will not give me the necessary information to file a warranty claim with the metal manufacturer because they know the rust was caused by improper cutting of the metal during installation. We originally had a 40 year paint warranty but that is now void because of their failure to follow manufacturer installation instructions and recommendations. Their best recommendation was to apply Ames coating. They have threatened to void their own warranty because we invited another roofer to inspection their work-no repairs of any kind were done. They have tried to bully us. I have asked for the owner to come see the roof and was denied. We are not people of great means. We worked hard to pay cash for this roof. We

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Reported.

• 1 out of 5Deanna MillsEdited a year ago

  Beware.. I went with this company because of these good reviews! Carolina Trophy Roof has left my home to the point, that it will not pass inspection code! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  If any of our customers have ANY questions about this slanderous review, please contact us directly. We have the written contract and photos of ALL of our completed work. We are owed nearly $17k and we actually have a filed lien in hand on the property which will lead to foreclosure if not paid. Unfortunately we can’t respond with photos here. This matter is actually in legal process and we are going to let the courts do what they need to do to rather than argue here. We do apologize for the distasteful nature of this circumstance but when you do thousands of projects a year, there’s always going to be a small amount of troublesome clients and rather than pay what they owe they run to social media to try to use a bad review as a point of leverage to get free work and/or not pay what they owe.

• 1 out of 5james pottera year ago

  The BBB referred Caroling Trophy Roofs to come quote installing new Vinyl siding on my house. The man came, measured what was needed and then said; "I will contact you with a quote in a "couple of days". Well, that was over 2 weeks ago. How unfortunate it is ,when a man's word means nothing.

  Reply from the business

  I’m sorry Mr Potter. Our record reflects that an estimate was emailed to you several months ago. It sounds like it was never received on your end. If that’s the case, i sincerely apologize to you. I’m sorry that we let you down. If you’d like to reach out directly, I’d like to offer you my apologies directly and if you’re still in need of assistance I’d like to offer you a discount on our services as a token of our apologies for your inconvenience. Please forgive any error or inconvenience on our part. I assure you it was not intentional. Sometimes our system emails get rejected for no reason and it can have a terrible effect on communication from our end.

• 1 out of 5J Fa year ago

  At first they were quick to respond. The gentleman showed up that day for a quote. I had the materials but no one to help me get onto the roof to install it. He said he would be back within the next two days because he could not get on my roof for it too slick because of the rain. Waited a few days. I called and sent a text with no response. When he finally responded, he said he was waiting on a tool. I asked him what tool because he never communicated any of that to me while I was waiting for a leak in my roof to be fixed. He never responded back, therefore I went with another company that did a quote and fixed the small hole in the same day while it was raining.

  Reply from the business

  I’m sorry to hear about your experience and appreciate you bringing this to my attention. Clear communication is important to us, and I'm sorry we didn't meet your expectations. Your feedback will help us improve our service, and if you ever decide to give us another chance, I'm confident we'll do better.

• 1 out of 5Alexis Stallings (Alex)3 years ago

  We signed our contract in July. Originally given a round about time in August. Then told possibly in September. Then told a date of November 5th. Our contract has been passed to at least 3 people because the others left the company. They have got the money from our insurance company already and we paid 200 more towards our deductible. I have called 3 times recently with no response or call back.

  Reply from the business

  I humbly apologize to you. Your carrier made a partial approval for a window awning to be repaired. The awning company materials were on back order for a very long time. Upon their attempt at repairing and recovering the awning, they deemed it irreparable. As neither you nor your carrier wanted to make up the difference to cover a new custom awning being made to fit the unconventional measurements , you agreed to a refund of the insurance money. We did refund you in full months ago. As for communication, at least 4 different staff members had been in contact with you about the awning delay. But I apologize that you had not gotten more regular updates. If you have any questions or concerns or feel like something else has been left unaddressed please don’t hesitate to call/text our office at 252-478-4252. While we do strive for perfection, we are human and do make mistakes and errors like anyone else, and when a legitimate issue is brought to our attention we will apologize and do everything in our power to make it right.

• 1 out of 5Jason Jackson3 years ago

  Had several things happen to my house during roof being replaced. It took several phone conversations and different folks coming to try and fix stuff. Luckily the company finally sent Harley out who truly cared and made things right. Harley deserves the 5 stars.

  Reply from the business

  Sir, I looked into your job, and everything in your contract was fulfilled, including your final punch list. Several employees took your phone calls when you thought something needed to be addressed, came out, tried to satisfy you to the upmost degree, apologized, humbled themselves to you, as we should when our customers aren’t happy, including Harley the General Manager. Harley came out, spent the day with you and addressed every detail, no matter how minor, you brought up. You told Harley you were happy with the conclusion to your job? Please, feel free to call us directly and tell us what you are upset about, if you have something you want addressed we will address it. Our reputation means everything to us. When we put a roof on someone’s home it’s a long term relationship, we aren’t a fly by night company, we are the ones you’ll call if something is wrong, whether it’s tomorrow or years from now, and it’s important that we maintain a satisfactory relationship with you. We do appreciate your business. And you have my deepest apologies if it’s the process itself that frustrated you. I’m not here to make excuses, it’s just worth pointing out that contracting is a dangerous, complex, difficult business. We work on people’s homes, their most valuable asset. And unfortunately mistakes, oversights, and errors do happen in construction zones. There’s no such thing as a perfect contractor. Even your favorite restaurant screws up a plate of food every now and again. But, what sets us apart is we will apologize and make it right. And that’s the trust our customers put into us. They don’t trust us because they think we are perfect and won’t ever mess up, they trust us because if we do, we will make it right. A job is not done until we have satisfied the details in our contract to a professional grade, sometimes it may take us having to come back out to make adjustments or correct an oversight. But we will do it. I’ll end this by saying sorry. I humbly apologize to you

• 1 out of 5Carrie Turnage3 years ago

  Not Good

  Reply from the business

  Ms Turnage, I have looked into your complaint, and have went over your file and photos. First, we have completed your project in full, your roof looks amazing, and you agreed with that on the Certificate of Completion you signed. But I understand it is not an issue about our production or workmanship. You are mad apparently because you wanted to profit off the insurance claim and not pay deductible and keep depreciation money for yourself. Unfortunately, as was explained to you, the deductible must be paid, it is your co-pay. And the depreciation amount was a part of the contract for work done. Each and every line item in the insurance scope was fulfilled. It is against the law for a homeowner to profit off of an insurance claim. Any money that is not used, I.e. line items not done, would need to be returned to the carrier. In your case, we contracted for all of the work and completed all of the work, as you agreed to in your Certificate of Completion. We even upgraded you complimentary to a higher quality roof and warranty than you originally had, as we do with all of our customers. Indeed, you will have to pay the remainder owed for the entirety of the work contracted completed. You are welcome to come by the office with a check or we will unfortunately have to hand your file over to collections. Thank you for your business, it is most appreciated. And we are willing to address anything reasonable you would like to discuss in the appropriate form of direct communication.

• 1 out of 5David ShaferEdited 3 years ago

  An absolute waste of over $6000 employees use very nasty language

  Reply from the business

  This sham review has been reported to Google and also turned over to our legal team. Kindly cease your spam, harassment, and defamation as they are actionable under color of law.

• insurance coverage29
• roof replacement29
• new roof12
• free inspection7
• respectful staff7
• metal roof4
• storm damage repair4
• informative staff4
• gutter quote2
• no pressure sales2

14 more of the 203 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Melissaa week ago

  My contractor of 60 yrs said it's the absolute best Roofing Company, Crew and Repair/Install job he has ever seen and he was onsite the entire 3 days. The 5 men / 1 lady / 2 teen helpers (nail removal from yard, walks, driveway and trash …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Melissa, thank you so much for the kind words and for sharing your contractor’s feedback—it means a lot to hear he called it the best crew and repair/install job he’s ever seen. We’re proud of how hard our team worked through that extreme heat and long days, and we’re glad the cleanup and nail removal made a difference too.

• 5 out of 5Greg Jacksona week ago

  Carolina Trophy Roofs is an awesome company to hire to fix or replace your roof. Roberto was amazing throughout the whole process and so was Christina! Very professional ! I’d recommend to anyone in need of a new roof!

  Reply from the business

  Thanks, Greg! We really appreciate you choosing CAROLINA TROPHY ROOFS, and we’re glad Roberto and Christina made the whole roof repair/replacement process smooth and professional for you. Thank you for the recommendation—it means a lot to us.

• 5 out of 5simply girly girl2 weeks ago

  Carolina Trophy is a great roofing company that has excellent customer service! If I ever had question Christina has always answered my questions or if she didn’t know she always would find the answer and get back with me!! They are very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, girly, for the kind words and for trusting CAROLINA TROPHY ROOFS! We’re glad Christina could answer your questions and help walk you through the different shingle and metal roofing options. We really appreciate your support and are happy you’re pleased with our service.

• 5 out of 5kevin joyner2 weeks ago

  Carolina Trophy Roofs purchases numerous products & brands of roofing shingles & accessories from Richards Building Supplies. Everyone there has been nothing short of amazing when we’re conducting business with CTR. Christina Patrick is our main contact on the outside sales & installation of their products & she is as professional as it gets. Her attention to detail is unmatched in my opinion. Fran is our inside contact with the orders & she does a great job as well. Also, Rusty(owner) is extremely knowledgeable & professional as well. Overall, Carolina Trophy Roofs is a top notch shingle installation company in the area & I would highly recommend them if you need shingle work done.

  Reply from the business

  Kevin, thank you for the thoughtful review and for highlighting how professional and detail-oriented our team has been for you. We’re glad Christina, Fran, and Rusty have made ordering and installs smooth, and we really appreciate the recommendation for anyone needing shingle work.

• 5 out of 5Dominic Graffeo2 weeks ago

  Carolina Trophy Roofs did a great job! My roof looks awesome and the job was completed in one day. Christina kept up with me throughout the whole process and I couldn’t recommend her more!

  Reply from the business

  Thank you, Dominic! We’re so glad you love how the roof turned out and that our crew could get everything finished in a single day. We also appreciate the shout-out for Christina—she works hard to keep customers informed from start to finish.!

• 5 out of 5Randy Stalls2 weeks ago

  Austin & Christina are The Best!

  Reply from the business

  Randy, thank you so much for the kind words! We really appreciate you taking the time to shout out Austin and Christina—they’ll be happy to hear they made such a great impression.

• 5 out of 5Phyllis Broughtona month ago

  GREAT job. Everything was done professionally and in a timely manner. We appreciate Christina, Josh, and Francisca staying in communication with us throughout the process. You have a GREAT team of roofers who worked well together and very professional while on the job. The roofers worked hard and steadfast the entire time. Preparation and clean-up was well done. We have not seen a single nail on the ground after they left. We highly recommend Carolina Trophy Roofs and appreciate the professionlism, communication, and dedication to the job. Well done!

  Reply from the business

  Phyllis, thank you so much for the kind words and for recommending CAROLINA TROPHY ROOFS. We’re glad everything was completed professionally and on time, and that Christina, Josh, and Francisca kept you in the loop throughout the process. It means a lot to hear the crew worked hard, stayed respectful on site, and left your property spotless with a thorough clean-up.

• 5 out of 5Todd Robinson3 months ago

  Aaron Robinson is very knowledgeable and professional. He provided a competitive price and the company did great work.

  Reply from the business

  Todd, thank you for the kind review. We’re glad Aaron was able to walk you through everything professionally, offer a competitive price, and get the work done right. We appreciate you choosing CAROLINA TROPHY ROOFS.

• 5 out of 5Shreeya Vashistha3 months ago

  I recently had my roof inspected and was very impressed with the service I received. During the inspection, damages were identified that I wasn’t aware of, and the entire process of getting it covered through insurance was handled smoothly and professionally. Miguel demonstrated excellent work ethic and strong skills throughout the process, making everything easy to understand and stress-free. I truly appreciate the effort and would highly recommend their services.

  Reply from the business

  Thank you, Shreeya, for the great review. I’m glad our inspection caught the damage you hadn’t noticed and that we could guide you through the insurance process smoothly and professionally. Miguel will really appreciate your kind words, and we’re grateful for the recommendation.

• 5 out of 5E. Decena3 months ago

  This company is just a blessing! I didn’t notice the damage that has been sustained to my roof and Miguel helped me get it covered by insurance!

  Reply from the business

  Thank you, E.! We’re glad you reached out and that Miguel could help identify the roof damage and guide you through getting it covered by your insurance. We really appreciate your trust in CAROLINA TROPHY ROOFS.

• 5 out of 5Adniel Rojas4 months ago

  Miguel came out to inspect my roof and I couldn’t be more impressed. He was professional, on time, and really took the time to explain everything in a way I could understand. He pointed out damage I didn’t even notice and helped me …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Adniel, thank you for the great review. I’m glad Miguel was able to come out on time, explain everything clearly, and walk you through the damage and your options without any pressure. We really appreciate the recommendation and the trust you placed in CAROLINA TROPHY ROOFS.

• 5 out of 5Mantis Claims4 months ago

  It’s been great working with you guys. Top tier work. Property owners are in good hands. Our experience has been consistent since day one. And we look forward to many more years. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words—it's been a pleasure working with you as well. We really appreciate you recognizing the quality and consistency of our work, and we're glad property owners feel taken care of. We look forward to many more years together.

• 5 out of 5GARY J GISCLAIR4 months ago

  We recently had our roof replaced by Carolina Trophy Roofs, and I cannot say enough good things about the experience, largely thanks to their Project Manager, Christina. From the very first consultation, Christina was professional, knowledgeable, and genuinely invested in making sure we got the best results. She managed the entire timeline, kept the crews on schedule, and communicated with us daily on the progress. Whenever we had questions regarding materials or the insurance claims process, she had the answers immediately. What impressed us most was her attention to detail during the final inspection, ensuring the site was perfectly clean and the workmanship was high quality. If you need a new roof, ask for Christina—she is truly the backbone of their operations!

  Reply from the business

  Gary, thank you for the fantastic review and for trusting Carolina Trophy Roofs with your roof replacement. We’re glad Christina’s professionalism, clear daily communication, and guidance through materials and the insurance process made everything smooth, and that her final inspection and cleanup met the high standards you deserve. We truly appreciate the recommendation.

• 5 out of 5Polly Grimm4 months ago

  This is a great company and Christina Grimm is awesome!!! Five stars !!!

  Reply from the business

  Thank you, Polly! We really appreciate the five-star review, and we’re glad to hear you had such a great experience—Christina will be grateful for the shout-out. Thanks for choosing CAROLINA TROPHY ROOFS.

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