Bo Lacey Construction

8 of the 26 one and two-star reviews we hold, most recent first.

• 1 out of 5jenna hinesa month ago

  roof replacement. Poor craftsmanship, poor cleanup, poor to no communication (multiple calls, emails, texts that get ignored - project manager was an exception here) overpriced (cannot explain the $4000+ difference in the amount I was …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jordain Jonesa month ago

  Our experience with Bo-Lacy started on a very positive note. Luke, the representative who came to our home to provide the estimate and complete the paperwork, was professional, knowledgeable, and personable. He explained that someone would contact us within a week to schedule a meeting with the project manager. Unfortunately, that level of professionalism did not continue. After two weeks without hearing from anyone, I called the office and left a voicemail. A few days later, I called again and left another message. Instead of returning my calls, Brook eventually contacted me by text. After multiple unanswered phone calls, this did not feel like a professional way to begin the project. We were then assigned a project manager, Houston, and this is where our experience significantly declined. He told us that texting was the best way to communicate, but our messages were frequently left on "read" for several days before receiving a response. When he did reply, many of his answers were simply, "I'm not sure." Throughout the project, there was very little communication. We were never informed when materials would be delivered, when work would begin, or what to expect throughout the process. Despite being the project manager, Houston never came to our home to oversee the work. When asked about the delayed responses, he explained that he was working alongside his crew. However, he never appeared at our property during the project, making that explanation difficult to understand. The installation crew also left our property in poor condition at the end of each workday. Hundreds of nails were left scattered throughout our driveway, lawn, and even in our neighbor's yard. I had to spend time walking around the property to pick them up myself, which was both frustrating and concerning from a safety standpoint. After these ongoing issues, we contacted the main office several times to express our concerns. Each time, we were told someone would return our call, but we never receiv

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share this. I’m very sorry that your experience did not match the standard we expect at Bo Lacey Construction. I’m glad to hear Luke made a positive first impression, but the communication issues that followed, the lack of follow-up, and the cleanup concerns you described are not acceptable. A siding project should feel organized, professional, and well-managed from start to finish, and based on what you shared, we fell short. I also want to sincerely apologize for the nails left around your property and your neighbor’s yard. That is a safety issue, and it should have been handled by our team before leaving the jobsite. I would appreciate the opportunity to speak with you directly, review what happened, and see what we can do to make this right. Please contact our office and ask for Kevin, or send us a message with the best number to reach you. Thank you again for bringing this to our attention. We take feedback like this seriously and will be addressing it internally with our team.

• 2 out of 5Tyler Rhea2 months ago

  We had chosen Bo Lacey to replace our single large window in our new to us house based on the good things we had read. They were a good amount more expensive than other options but we figured that you get what you pay for. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tyler, thank you for taking the time to leave such a detailed review. First and foremost, we sincerely apologize for the experience you and your wife had throughout this project. What you described is not the level of workmanship, communication, or professionalism we strive to provide, especially for a first project in your new home. There is no excuse for the condition the original installation was left in, nor for the frustration and delays that followed while trying to get everything corrected. We completely understand how disappointing and stressful that must have been, especially after placing your trust in us and investing a significant amount into your home. We do appreciate you recognizing Eric and Jacob for the work they completed to finally make things right. We will absolutely be sharing your feedback with them, as well as using the concerns you outlined as a coaching opportunity internally. While we are glad the final result met expectations, we understand that it should never have taken multiple visits and nearly a month to get there. Your feedback regarding communication, scheduling, cleanup, and the overall handling of the situation is being taken seriously by our leadership team. We know apologies alone do not undo the inconvenience you experienced, but we truly appreciate you giving us the opportunity to correct the work rather than walking away from the project entirely. Thank you again for the honest feedback and for acknowledging the team members who helped turn the situation around in the end. If you would be open to it, we would appreciate the opportunity to speak with you directly about your experience. Please feel free to contact our office and ask for our management team.

• 1 out of 5Lori Conrad2 months ago

  Our door hinges are broke. They fixed them once....now I am told oh sorry your doors are only covered for workmanship. When asked if that is the case why did they fix it to begin with to make it right with me. This guy tells me they no longer make the doors I have because of these hinges but I can can go buy new doors and they will put them on for me at no charge. Well what was the lifetime warranty for? I was told if a kid brakes a window with a ball its covered. He says yes it is because that's a manufacturer defect.....okay so what is the door issue???? I do not recommend bo lacy they DO NOT stand behind what they tell you in the beginning.

  Reply from the business

  Thank you for sharing your feedback. We're sorry to hear about your frustration and understand why this situation has been disappointing. Our goal has always been to stand behind our work and help our customers whenever possible. In your case, although the hinge issue was not related to our workmanship warranty, we previously made repairs in an effort to help and provide a positive resolution. Unfortunately, the door manufacturer no longer produces the specific components needed for your door system, which has limited the available options. While the issue falls outside the scope of our workmanship warranty, we offered to install replacement doors at no labor cost to help reduce the burden and find a path forward. We understand that this may not have been the outcome you were hoping for, but it was offered in good faith as a way to assist despite the circumstances. We value every customer relationship and never want anyone to feel unheard. If you would like to discuss the situation further, we welcome the opportunity to speak with you directly and review any remaining concerns.

• 1 out of 5QwiwarEdited 11 months ago

  I’m sure this company does great work, but I’m glad I got a few quotes because they were SIGNIFICANTLY higher compared to others by thousands of dollars. They were pushy and made me sit through an awkward and long presentation before they’d even tell me the cost. They were quite pushy with financing and trying to add on other work that I didn’t request, I had to say no 4-5 times before they took it as an answer. I ended up going with Kennedy Construction for a new roof and it was 40% less than what Bo Lacey had quoted me (and no presentation to sit through). Again, I’m sure they do nice work but be prepared to pay a massive premium.

  Reply from the business

  Thank you for taking the time to share your feedback regarding your experience with Bo Lacey Construction. We're sorry to hear that our approach did not meet your expectations, and we appreciate the opportunity to address your concerns. We understand that receiving multiple quotes is an essential part of the decision-making process, and we're glad you found a solution that fits your needs. Regarding our pricing, we strive to offer competitive rates while ensuring the highest quality of work and materials. The scope of work we propose often includes comprehensive solutions tailored to each project's specific needs, which might explain the price difference you observed. We also want to apologize if our presentation felt lengthy or if our team came across as pushy. Our intent is always to provide thorough information to help our clients make informed decisions, including available financing options and additional services that might benefit them. We'll take your feedback to heart and work on making our interactions more comfortable and client-focused. Thank you again for your feedback. It's invaluable as we continually work to improve our services and client experience. Best regards, The Bo Lacey Construction Team

• 1 out of 5Mike Geibela year ago

  This company is not what people think . When you think they would help when you have a roof problem and it's covered by insurance that they say call them after the insurance look at it . they will come and patch up the holes from a tree …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We want to emphasize that our goal is always to help, not to cause frustration. Our team has made multiple attempts to reach out using the contact information provided, as we’d like the chance to speak with you directly. We follow a set process for emergency repairs and insurance-related work, and we’re more than happy to explain the situation and how we arrived at our recommendations. We stand by our word and remain committed to making things right. Please feel free to reach back out—we’re here when you’re ready. Our number is 800-266-9916, please ask for Tyler

• 1 out of 5Ja Cheresona year ago

  From the initial contact about replacing a sliding door that I first reached out to my home owners insurance about (it was covered). Called to schedule an estimate and was told No way my insurance would cover it. Bo Lacey came out my husband asked multiple times for Bo Lacey to take pictures of the door for the insurance purposes, again told it is not covered and they didn't need them. It was approved with insurance and moved forward with scheduling the project, however before submitting paperwork they contacted me to take said previously stated pictures. Projected 8-10 weeks for the door to be built and install. Only communication I received was a single email until I reached out to them. apparently they didn't send the email correctly .... oops. fast forward took over 12 weeks to get the door in. They installed the door. On the second day of work. I came home after lunch to the smell of weed throughout the house. the practice manager didn't walk us through how to lock our door or give us keys to the door. Shattered glass all over in our fenced back yard with the dogs after specifically going over my concern about the glass due to the door and my dogs safey. Over priced door... and gaps/not straight cuts in the wood flooring they fixed.

  Reply from the business

  Hi there, We sincerely apologize for the experience you had with us. What you described is not the standard of service we aim to provide, and we understand your frustration. Your concerns—from the initial communication with your insurance, to the delay in updates, to the condition of your home post-installation—are incredibly important and deserve to be addressed properly. We take issues like poor communication, lack of cleanliness, and safety concerns very seriously. We'd like the opportunity to make this right. Please reach out to us directly at 567-333-3201 so we can discuss your experience in more detail and determine how we can resolve these issues to your satisfaction. Your feedback is critical in helping us grow and improve, and we appreciate you bringing these matters to our attention. Sincerely, Madison Hoehn Customer Care Team Bo Lacey Construction

• 1 out of 5P Ka year ago

  So you hang a flyer on my door knob today when I clearly have a NO SOLICITING SIGN?? I would not want you to work on my home if you cannot read!

  Reply from the business

  Thank you for your feedback. We sincerely apologize for any oversight regarding your No Soliciting sign. Our intention is never to disregard homeowner preferences, and we will ensure our team is more diligent in respecting such requests moving forward. If there’s anything we can do to make this right, please feel free to reach out. We appreciate the opportunity to learn from this experience and improve our community interactions.

• siding53
• answering questions46
• polite staff25
• gutter replacement22
• bathroom remodel15
• front porch13
• window replacement7
• wind damage repair6
• deck replacement3
• roof leak3
• metal roof3
• composite deck2

14 more of the 409 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mark Baileya week ago

  Very pleased with Bo Lacy Construction.It was a pleasant process from beginning to end. Zack and Jake were awesome to work with. I would definitely recommend Bo Lacy to my friends.

  Reply from the business

  Thank you for the awesome review and feedback of your experience. It means the world that you would take the time to write about your project with us. We are thankful for your trust.

• 5 out of 5paul kogan2 weeks ago

  Logan Granson was punctual, professional, courteous, and a pleasure to work with. He took the time to answer our questions and provided a detailed estimate. We haven’t decided yet if we’ll move forward with the project, but we wanted to recognize his excellent service and professionalism.

  Reply from the business

  Wow, that means a lot to us that you would share your experience and praise for Logan. We will be sure to let the team know!! Thank you so much again for taking the time to leave the review.

• 4 out of 5Samantha Fisher3 weeks ago

  Guys did a great job new siding, gutters, and a couple new windows. Very nice and kept in touch though the process.

  Reply from the business

  Thank you for your feedback of your experience with us. It means the world we could do your project. Thank you for trusting us

• 4 out of 5david petro3 weeks ago

  Absolutely love the roofing and the crew that installed it. It did take some time for the project to get scheduled from initial payment.

  Reply from the business

  Thank you for that kind review and honest feedback of your experience. We are happy to have got it done right. I apologize about that and appreciate your patience.

• 5 out of 5Shannon BaxterEdited 4 weeks ago

  Highly recommend these guys! They did excellent work from start to finish!!

  Reply from the business

  Thank you so much for you awesome feedback. It means the world we could help get your project done right and one time. We appreciate you

• 5 out of 5Douglas Wilhelma month ago

  **Excellent Experience – Highly Recommend Bo Lacey Construction!** We had an outstanding experience with Bo Lacey Construction renovating our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Wow! Doug… Thank you so much for the awesome feedback. It means the world to us that you’d trust us with your project. We’re thrilled to hear about your experience. We will definitely let the team know!

• 5 out of 5Stacy Saundersa month ago

  Working with Bo Lacey and his team was a breeze. The communication was superior with every step of this project. We are thankful the could complete this project in a timely manner. We will be using them again in the future.

  Reply from the business

  Wow, thank you so much for the awesome review and feedback of your experience. It means the world that we could get your project done right and on time!

• 5 out of 5Twithrow130 Brooklyn133Edited a month ago

  I cannot begin to explain the honesty and professionalism of this company. My house is 100 yrs old and needed a complete facelift ! From Brandon and Chase putting all my windows in and rebuilding an exterior kitchen wall to Manual and Elmer doing my tear off , insulation and siding and all the pop out window and door flashing , 2 of the hardest working guys I’ve ever met. And then my project manager, Shaun !! Unbelievably professional and personable who seen my project through from start to finish !! Amazing attention to detail with everything! Thank you so much Bo Lacey Construction. I will 10 star and recommend you to family and friends and to all I come across! This Army combat Veteran appreciates you !!! Also let me not forgot Jeremiah who sat at my kitchen table and was straight and honest with me and my family about the whole project! Thank you !!

  Reply from the business

  Thank you so much for your incredible review and for trusting Bo Lacey Construction with such an important transformation of your 100-year-old home! We're honored by your kind words and thrilled to hear that your experience reflected the honesty, professionalism, and craftsmanship that our team strives for every day. Brandon, Chase, Manuel, Elmer, Shaun, and Jeremiah will be especially grateful to know their hard work, attention to detail, and commitment to customer care made such a positive impact on your project. A home with so much history deserves special care, and we're proud to have been part of giving it the facelift it deserved. Your recognition of our team's dedication means the world to us. Most importantly, thank you for your service to our country. As an Army combat veteran, your trust and recommendation carry special meaning, and we are truly grateful for both. Enjoy your beautiful home's new look, and please don't hesitate to reach out if we can ever help you, your family, or your friends in the future. Thank you again for being part of the Bo Lacey family!

• 4 out of 5Jerad Santosa month ago

  Overall, I’m happy with the roof Bo Lacey Construction installed on my home. The finished roof looks great, and I feel they did quality work. The crew was polite, respectful, and professional throughout the project. The project manager was friendly, professional, and easy to work with. My roof was completed over six days because they were fitting us in due to an active leak with a smaller crew (4 weeks out on a full crew) which I appreciated. My only suggestion would be to improve communication during longer projects. There were several days when I didn’t receive an update on the progress, and a quick end-of-day update would have gone a long way in keeping me informed. My other area for improvement is the cleanup. The daily cleanup could have been better, and after the final cleanup there was still some trash left around the property that I had to pick up. Overall, I would recommend Bo Lacey Construction. They delivered a good-looking roof, the workmanship appears solid, and everyone I dealt with was courteous and professional. With a little more attention to communication and cleanup, the experience would have easily been a five-star one.

  Reply from the business

  Hi Jerad, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you are happy with the quality and look of your new roof, and that our team was courteous and professional throughout the process. We were glad we could adjust our schedule to fit you in quickly to address that active leak. We also sincerely appreciate your constructive feedback regarding our communication and cleanup. While we wanted to get your project moving as fast as possible with the smaller crew, we understand that a quick daily update would have given you better peace of mind, and we apologize for falling short on the final property cleanup. We are sharing your review with our team to ensure we improve our daily communication and post-job cleanups on longer projects. Thank you again for recommending Bo Lacey Construction, and please don't hesitate to reach out if you need anything else! Best regards, The Bo Lacey Construction Team

• 5 out of 5Christy Ha month ago

  I love the windows. Jacob was phenomenal to work with. Always got back to be quickly and answered all my questions. I did not like the pressure to sign today or lose out on a discount. If you want my business I feel you should have given me some breathing room.

  Reply from the business

  Thank you so much for the kind review and feedback of your experience. It means the world to us that we could ensure you were happy with the finished product. We are grateful to know about your feelings and will ensure we take that into consideration.. Thank you again.

• 5 out of 5George Traska month ago

  The team from Bo Lacey was very professional from day one. From the complementary estimate to the end of the project, they were efficient and kept an eye on attention to detail. We have a very large and detailed roof and everything went smoothly. The roof looks great!

  Reply from the business

  Thank you so much for the awesome feedback and review of your experience. It means the world that you would share it with others. We are thrilled you are happy with the roof!

• 5 out of 5Gabrielle Boyce-Bedard2 months ago

  Jimmy Amato came out to my house today to quote us for a few house projects (roofing, siding, and gutters). He was very timely, kind, and professional. He was personable and made time to include my nephew in the discussions. He maintained a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind and thoughtful words about your experience with Jimmy! We aim to leave a lasting impression and we want to ensure you’re happy

• 4 out of 5Emily Thomas2 months ago

  We recently had Ascend vinyl siding installed on our home and overall are happy with the quality of the finished product. The siding itself looks great, and the employees working on-site were professional, hardworking, and pleasant to interact with throughout the project. Communication was also generally easy, as the company was responsive when we had questions or concerns. That said, there were several frustrations during the process. The biggest issue was the turnover in project managers — we had three different project managers over the course of our siding project, which created inconsistency and confusion. Along with that came difficulty getting accurate estimates, as each project manager provided different pricing and figures. The overall cost was also on the higher side compared to what we initially expected. In the end, the craftsmanship and final appearance of the siding were excellent, but the project management and estimating process could definitely be improved for a smoother customer experience.

  Reply from the business

  Emily, thank you for taking the time to share your experience and for choosing Bo Lacey Construction for your Ascend siding project. We're thrilled to hear that you're happy with the final result and that the quality of the siding, craftsmanship, and professionalism of our installation team met your expectations. We take great pride in delivering beautiful finished projects, and it's wonderful to know that shows in your home's transformation. We also appreciate your honest feedback regarding the project management and estimating process. We understand how frustrating it can be to work with multiple project managers throughout a project, and we recognize the confusion that can arise when communication and pricing expectations are not as consistent as they should be. Your feedback is valuable and helps us identify opportunities to improve our customer experience moving forward. Thank you again for trusting us with your home and for recognizing the hard work of our team. We hope you enjoy your new siding for many years to come, and if there's ever anything we can assist you with in the future, please don't hesitate to reach out.

• 5 out of 5Ashley Pauley2 months ago

  Everyone here was very friendly and communicative! Very happy with our service and the project was completed in a timely manner. Kirby was incredibly helpful!

  Reply from the business

  Thank you so much for the kind words and feedback about your experience with us! We’re so glad you are satisfied and happy with the project and team’s effort to make it memorable.

SATISFIED AND HAPPY CUSTOMERS ONLY - FREE ESTIMATES!Aug 17, 2026Call now

• Warranty offered

  “…to content 800-266-9916 Financing • Warranty • Reviews • Tips & Advice •…”

• States years in business

  “…Trusted Bo Lacey With Their Homes For over 40 years, homeowners across Ohio have chosen…”

Their site also states: states a founding year.