Big M Roofing and Construction NWA

All 2 of the one and two-star reviews we hold for Big M Roofing and Construction NWA, most recent first.

• 1 out of 5Melanie Haney3 years ago

  Had a few pieces of siding replaced after a hail storm. Wanted to use them again for roof replacement but they never returned our 5 phone calls. After a recent storm the new siding popped out. Had to call another siding professional that informed us the replacement piece was actually the wrong size AND color. The color was off but we trusted the "professional" when he said it would eventually match, it just needed to be out in the elements like the rest of the siding. Waste of money and time. We can only assume our calls were ignored because they know they messed up but it's a blessing that they didn't do our roof.

  Reply from the business

  We apologize that our service did not satisfy your experience. Unfortunately, we did not receive any calls from you. And we are closed and out of the country vacation the days you call.

• 1 out of 5Joseph CostelloEdited 5 years ago

  BAIT and SWITCH!!! BUYER BEWARE... this "company" is inexperienced in managing a project, time and money. Was told repeatedly that their crew was ready to start, they even went as far as pulling a building permit and come time to start the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and ensure this doesn't happen again. Thank you.

• new gutters16
• cleanup14
• gutter replacement12
• polite crew8
• new fence5
• conscientious crew3
• patio rebuilding2
• exterior door replacement2
• bathroom remodel2
• fascia repair2

14 more of the 98 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jan Uy4 months ago

  Big M, Malvin and his crew were easy to deal with. We had a bathroom remodel designed and they paid attention to every detail and had methodical execution. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Mr. Jan for the 5-star review. We appreciate your feedback and your satisfaction is our top priority. Your kind words motivates us to continue providing exceptional service to all our customers. Thank you again and stay safe.

• 5 out of 5Jeffrey Hickman4 months ago

  My wife decided to freshen up a 2 year old home that we bought. Small job by comparison to most of the renovations tha they do. So does she stop at “freshening” and putting in the flooring that she likes? Not a chance!! Modify cabinets for …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your wonderful and detailed ⭐️⭐️⭐️⭐️⭐️ review, Mr Jeffrey. It was a pleasure working with you both. We are so glad to hear that you and your wife are happy with the final outcome. We appreciate your trust in us! Stay safe.

• 5 out of 5Toshila Marie Bonete4 months ago

  No job is too small for Big M! I contacted them to fix the gate of our fence. The turnaround time from getting a quote and the actual repair took only a couple of days. Their crew came and finished the repair even on a weekend! So much …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful ⭐️⭐️⭐️⭐️⭐️ review Ms Toshila. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high quality and fast service. Referral like yours are incredibly valuable to us. We look forward to serving you again in the future. Stay safe.

• 5 out of 5Chasity Hernandez9 months ago

  Big M Roofing and Construction built a wall in our garage so we could add another room to our house. They did a great job, and were very professional! Highly recommend!

  Reply from the business

  Thank you for the 5⭐️⭐️⭐️⭐️⭐️ rating Ms. Chasity. We value your trust and confidence in us and sincerely appreciate you. We look forward to serving you again in the future. Thank you and stay safe.

• 5 out of 5Cristina Renfro10 months ago

  I had an AMAZING experience with BIG M ROOFING! They all did a fantastic job replacing our roof and gutters. The team were very professional and I was amazed of how well they cleaned up and checked the areas for nails. Stuff that I had …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Ms. Cristina for the 5 ⭐️⭐️⭐️⭐️⭐️ rating. Your feedback motivates us to continue providing exceptional service to all our customers. Don't hesitate to reach out if there's anything else we can assist you with. Thank you again and stay safe.

• 5 out of 5sabina11 months ago

  Awesome people

  Reply from the business

  Thank you Ms Sabina for the 5star review. We appreciate your time and business with us. Stay safe.

• 5 out of 5Jonathan Medinaa year ago

  ⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with Big M Roofing and Construction Company. This friendly, family-owned business was professional, dependable, and easy to work …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're grateful for your 5- star review. We value your trust and confidence in us and sincerely appreciate you. Your insights help us improve and inspire us to keep delivering great results. We look forward to serving you again in the future. Stay safe.

• 5 out of 5DanaAlexa Hopea year ago

  Huge brag on Big M Roofing And Construction I reached out to Melvin last week on Wednesday, in less than 2 hours he was at my home gathering information for an estimate. We were planning for him to start work on Monday, June 16 (yesterday). …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your 5-star ⭐️⭐️⭐️⭐️⭐️ rating Ms. Dana. Your feedback motivates us to continue providing exceptional service to all our customers. Dont hesitate to reach out if there's anything else we can assist you with. Thank you again and stay safe.

• 5 out of 5Ga year ago

  I always love supporting local businesses, especially when they’re cordial, professional, and friendly. I'm grateful Malvin was able to fit me in for a repair before we sold our house. He thoroughly inspected the roof and took care of the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave us a 5-star review. Our team is committed to delivering high quality and fast service. We really appreciate you being a customer and helping to share the word about us. Thank you again Mr. Gavin and stay safe.

• 5 out of 5Megan Gooseya year ago

  These guys made my dreams come true in TWO DAYS!! I wanted skylights out in my living room, I had 3 different companies come out and look, nobody wanted to do it. Big M Roofing was absolutely phenomenal! They talked through the options, and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service Ms. Megan. Our team is committed to delivering high quality and fast service. We really appreciate you being a customer and helping to share the word about us. Thank you again and stay safe.

• 5 out of 5Evelyn Taguda year ago

  Nice to deal with.Price is reasonable, and quality work…

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Ms Evelyn for the 5- star review. It was a pleasure having you as our customer. Appreciate your time. Stay safe.

• 5 out of 5Tammy Wraya year ago

  I had a tree fall on my house that damaged my roof, siding, gutter, front porch railing and some of my fence. Big M was recommended to me by another contractor and they were absolutely the right choice! They were punctual, stayed in contact, always answered the phone, honest, and had all of that work done within 2 to 3 days! When I decided months later to replace the rest of my side lot and backyard wood fencing it was a no brainer who to call. I highly recommend Big M for any home or fence needs. Can't go wrong with this company!

  Reply from the business

  Thank you so much for the fantastic review. We appreciate your feedback and are delighted to know you enjoyed our service Ms Tammy. Your satisfaction is our top priority. We look forward to serving you again. Stay safe.

• 5 out of 5Hope Medinaa year ago

  Big M Roofing and Construction was speedy with service. Honest and reasonable pricing. We will definitely be using them for our future roofing needs.

  Reply from the business

  Thank you for the 5-star review Ms Hope. We're glad to hear that you were satisfied with our service. Our team is committed to delivering high quality and fast service. Thank you again and stay safe.

• 5 out of 5Vanessa Smitha year ago

  We appreciate your straightforward approach. There was no drama. Your crews were here at appointed time and required no micromanagement. Pricing was competitive and work quality was top notch! We are very satisfied with the results of our new roof and have already started spreading the word about everyone at Big M Roofing and Construction NWA. Great company and great customer service! Big shout out to Malvin!

  Reply from the business

  Thank you Ms.Vanessa for the 5-star review and feedback that helps us amplify our customer experience. It was a pleasure having you as our customer. Thank you and stay safe.

• Family owned

  “…Roofing Services by Big M Your Trusted Family-Owned Construction Firm Roofing With Big M…”