Allen Roofing & Siding

8 of the 21 one and two-star reviews we hold, most recent first.

• 1 out of 5Nana month ago

  I expressed interest June 2025, was assigned an estimator in September. Job did not get done until June 2026. There were difficulties communicating with the estimator and I was often texting the general help line to try to get a response. Even when it was supposed to be done the communication was off, I was called that someone would be coming that day and they didn't; no updates. Then, a week or two later a guy randomly shows up. One delay was related to the wrong siding being ordered and installed temporarily (again, no communication, I had to reach out to find out what was going on). Not sure what is normal but I found it odd and I would not use Allen again due to this experience. In the end viewed it as a sunk cost since I did not want to restart the process elsewhere.

  Reply from the business

  Nan- Thank you for sharing your feedback. We're truly sorry that your experience with us was frustrating from start to finish. There is no excuse for the lack of communication you experienced throughout your project. We understand how disappointing it is to have to repeatedly reach out for updates, experience unexpected delays, and deal with scheduling changes without clear communication. We also apologize for the confusion surrounding the siding order and installation. While we're pleased we were able to complete your project, we understand that the overall experience fell well short of your expectations. Your comments are valuable, and we've shared them with our team as we continue improving our communication and project management. Thank you for giving us the opportunity to work on your home.

• 1 out of 5Chad Young2 months ago

  Called them first on 5/19/26 since they put our roof on 8 years ago. Won't ever be calling them again or recommending! Called for a leak in my roof that was hitting the dry wall in our kitchen and creating a mess. Lady mentioned someone would call me back within the hour. 3 days went by before they called me back (I had it fixed by then!). I then today, exactly 2 WEEKS LATER an unsolicited rep (Elmer) rings the door bell and says he can get to it today. Absolute joke of customer service as he was defending their actions. While talking down the competition...I don't care if you've been around for "50 years." No integrity from my POV.

  Reply from the business

  We sincerely apologize for the experience you had with us Chad. A roof leak is an urgent situation, and we understand how frustrating it must have been to wait days for a callback while dealing with damage inside your home. We also understand your disappointment with the delayed follow-up visit and regret that the interaction did not leave you with confidence in our company. That is not the level of service we aim to provide to any customer, especially someone who trusted us with their roof installation years ago. Thank you for your honest feedback. It helps us address communication and response issues internally so we can improve moving forward.

• 1 out of 5Nancy TEdited 10 months ago

  I would like to give a good review but just can’t. My home was damaged from the hail storm BEFORE the tornado damage. Estimator from Allen came out and did not have a ladder so he was unable to look at the roof. Had water damage as they refused to put a tarp until the insurance company paid up, don’t worry if the customer gets damage just worry about that dollar. After several phone calls finally got new roof on August 13, 3025. Still no siding and all I keep hearing is two weeks and we are back logged. It’s been THREE MONTHS! If you are so backlogged thenTELL THE CUSTOMER THAT WHEN YOU COME FOR A BID!!!!Damage to neighbors property when roof was put on. No crew communications could happen on job site as no one spoke English. Still picking up nails so my dog won’t get hurt. I have to give them a broom and dust pan as they did not have one. Seems as though the focus of importance of work is for a different area than South City. There is no communication unless you call them. Have no clue when the siding will be done and I have spent all summer with damage and uncertainty. Unless you have a year out of your life for repairs don’t consider Allen Roofing! I am quite sure the response will be it’s not our fault we are behind. I have been requested to amend my review now that the siding work is completed. There were far fewer problems with the siding and the Project Manager along with the onsite manager Omar were great. My concern is if I had not made this review nothing would have happened. When consumers hire someone and they do their research as I had they expect respect, care and communication. Much of my concern had to do with those aspects. In closing just beware and demand communication from anyone you hire, after all it is your property and you have that right.

  Reply from the business

  We apologize for this experience and appreciate your feedback. Our primary goal is to achieve the trust of our customers, and we will use this information to reflect and improve..

• 1 out of 5Jessica Fouse11 months ago

  I wish I could leave zero stars. We have used Allen Roofing for years and this year it has been a nightmare. We called in April, they didn’t come by until July after we followed up MANY times for a quote. We then signed the contract in July and it is September and we can’t get anyone to call us back to tell us when they will be starting repairs. We call multiple times a week and they will not return our calls. TERRIBLE SERVICE, DO NOT USE THIS COMPANY!

  Reply from the business

  We appreciate your feedback and agree the wait time is unacceptable. Our community has needed our team in a big way this year with all of the tornado and storm damage. This is increasing wait times for all of our customers this year. We are doing our best to address everything in the order received. We are truly sorry for this experience, but will complete this work for you soon. We hope our quality team and work can help make up for the inconvenience..

• 1 out of 5John KrafterEdited 11 months ago

  I called the company to inform them their “Safety First” driver was blocking the only fire hydrant on the street. Instead of apologizing or offering a solution, she wanted to start some argument of “how far away from the hydrant are they?” Is this close enough to qualify as blocking… Update: For anyone thinking this is an overreaction…the Chevy in the picture, parked in front of this truck (also Allen employee) had to jump start their car to get it running. How does this work in an emergency situation? Update: 9/2–another Allen Roofing truck parked in front the same fire hydrant today. Not sure your message got out to the team yet. I’m glad this Safety First priority is a high priority for the team

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  John- Thank you for bringing this to our attention. This situation does not reflect the standards we expect from our team, especially under the banner of “Safety First.” We’ve taken this issue to management for immediate review and corrective action. Your feedback is not only appreciated, it’s necessary to help us uphold the level of responsibility the community deserves. We appreciate your concern and would be happy to discuss this further. Please feel free to call our office at your convenience, 636-391-1117. Thank you again for speaking up.

• 1 out of 5MattyLight11 months ago

  Runs red lights in front of frontier middle school at 2:50 on 9/23. Please stop texting and driving

  Reply from the business

  Thank you for bringing this to our attention. This situation does not reflect the standards we expect from our team, especially under the banner of “Safety First.” We’ve taken this issue to management for immediate review and corrective action. We appreciate your concern and would be happy to discuss this further. Please feel free to call our office at your convenience, 636-391-1117.

• 2 out of 5Vincent Bommaritoa year ago

  It took at least 6 months to get the job done. When I was asking why it was taking so long someone from Allen said there has been a lot of rain and people’s roofs are leaking. I said what about the water getting in my house. The damage to the dry wall in my house got 10 times worse waiting for Allen. I guess they did a good job I haven’t had any water in the house since the repair, but nervous to get the dry wall fixed. They cleaned up after themselves, no roofing nails and such in the yard which was nice. I think they were expensive, but nothing to compare them to. Not sure if I would use them again. They put gutters on my house years ago and that went quite well.

  Reply from the business

  Vincent- Thank you for your feedback. We're sorry for the delays and the impact it had on your home. Weather delays can be unpredictable. While we're glad the repair has held up and cleanup met expectations, we understand your concerns. We appreciate your past business and hope to earn your trust again in the future.

• 1 out of 5Debbie Mcfarlanda year ago

  Called Allen roofing for storm damage from March 2025. They emailed me back and said due to high call request it would be 2 weeks before they would be able to get back to me. 2 weeks went by, nobody reached out. Then in May got another email saying an agent would be assigned to me within 2 weeks. Nobody did and to this day still nobody. I just want to say if this is how Allen Roofing treats their potential customers I would hate to see how they treat you after you sign a contract with them. I would never recommend them to anybody. Apparently they don’t want or need any new business from the way they treat people. Bad business practices on their part.👎👎👎👎👎

  Reply from the business

  We understand your frustration and appreciate all forms of feedback. We take full responsibility. We work hard to provide accurate updates to our customers, but we did not do that in this case. Our team has been stretched thin helping members of our community with urgent needs after the recent tornadoes and spring storms. Your business is important, and we hope to have the opportunity to prove ourselves in the future..

• gutters46
• siding31
• insurance claim assistance21
• hail storm damage repair12
• installation crew8
• gutter downspout repairs5
• fascia repair5
• job completion time5
• shingle replacement2
• accurate estimate2

14 more of the 225 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5ARNOLD Grundorf5 days ago

  The roofing project was handled professionally and efficiently. We are repeat customers and would recommend Allen to our friends.

  Reply from the business

  Thank you for your review Arnold and your continued trust in Allen Roofing & Siding! We’re glad our team could provide another professional and efficient roofing experience.

• 5 out of 5Andy Stein5 days ago

  We used Allen Roofing and Siding for a full makeover (Siding, Gutters, and a few roof fixes). From the initial consultation with Elmer, the adjustments in the estimates, communication on status and scheduling, Omar and his install Team, the experience was great. The install crew was very professional, detail oriented, and cleaned as they went. We would highly recommend Allen Roofing and Siding!

  Reply from the business

  Thank you Andy for your wonderful review! We’re thrilled to hear that you had such a great experience with our team throughout your full exterior makeover. We appreciate your business and recommendations.

• 5 out of 5stevela week ago

  Outstanding experience-from filing of the claim, to working issues through with the insurance company, through installation and follow-up. Great people-professional, timely communication, very helpful. A pleasure to work wth. I recommend Allen Roofing without any reservations!

  Reply from the business

  Thank you Stevel for your review! We take pride in providing clear communication, professional service, and making the insurance process as smooth as possible. It was a pleasure to work with you.

• 5 out of 5Sarah2 weeks ago

  Learning from a recent experience Allen Roofing & Siding is an honest company to work with. I located a roof shingle over my patio that must have blown down from a higher elevation. Adam stopped by to look at my roof and help identify whether or not the shingle belonged to my roof. Instead of trying to sell me a new roof or an unnecessary repair he was honest and said that the roof shingle was a scrap leftover from when my roof was put on originally. I appreciated his integrity, and it speaks volumes about how well this company cares for its customers. In the future when it is time for a roof repair or a new roof I will call Allen Roofing & Siding, because I know after this experience that their first priority is to take care of their customers.

  Reply from the business

  We truly appreciate your kind words and your 5-star review Sarah! Customer trust is incredibly important to us, and we’re grateful that your experience reflects the values we strive for every day. Thank you for choosing Allen Roofing & Siding!

• 5 out of 5Steven Rees4 weeks ago

  Very large and professional crew was able to complete my large home in a day and half. Cleaned up all debris. Roof looks beautiful.

  Reply from the business

  Thank you Steven for your review! It was a pleasure working with you, and we’re thrilled that you’re happy with the results. Thank you again for choosing Allen Roofing & Siding!

• 5 out of 5Jane RaganEdited a month ago

  If I could choose 10 stars I would! 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your incredible review Jane! Knowing that you continue to choose our team after many years is one of the highest compliments we can receive. We truly value your loyalty and are grateful for your continued trust in Allen Roofing & Siding. Enjoy your beautiful new roof, and please know we're always here if you need us!

• 5 out of 5Ella Jordana month ago

  Posting on behalf of E. Canaan

  Reply from the business

  Thank you, Ella, for your 5-star rating!

• 5 out of 5Jim Bonifasa month ago

  This is the second time I used Allen Roofing for a roof replacement. They did their usual great job at a reasonable price.

  Reply from the business

  Thank you so much for your continued trust in Allen Roofing & Siding Jim! It means a lot to know you were happy with your second roof replacement. We look forward to being there for any future roofing, siding, or gutter needs.

• 5 out of 5Beth Ernsta month ago

  I have been a customer of Allen Roofing and Siding for 35 years and would always go to them for any future needs. They have replaced my siding along w adding beautiful dental molding and crown molding for my house. They replaced roof for me on my first house. Also, replaced my gutters with a leaf guard. This summer I needed some repairs done for an area where I put in new steps on my patio. They took care of me. My neighbors have asked me who replaced my siding and have recommended Allen Roofing. They are the best in town. Gave me a good price and have great communication throughout the job. They hire great workers who care to make the job look outstanding. I smile every time I pull in my driveway, my house looks so beautiful! Great company to replace your siding or roof!

  Reply from the business

  Thank you Beth for your thoughtful review and for being a valued Allen Roofing & Siding customer for more than three decades. We love hearing that our team has consistently provided quality workmanship, fair pricing, and great communication. Thank you again for your loyalty, your referrals, and for allowing us to be part of your home's story. We look forward to being here whenever you need us in the future!

• 5 out of 5Larry Hammerschmidta month ago

  Very prompt in putting together a bid for my roof, skylight and gutter replacement due to hail damage. They walked me thru the process and coordinated with my insurance company. The work was completed and they did a great job.

  Reply from the business

  Thank you Larry for your review! It was our pleasure to help with your hail damage claim and make the entire process as smooth as possible. From the initial estimate to the final cleanup, we're committed to providing quality workmanship and great customer service. Please don't hesitate to reach out if we can help with anything in the future!

• 5 out of 5Elaine Beffaa month ago

  Needed a roof replacement done quickly and Allen Roofing came through!

  Reply from the business

  Elaine thank you for your five star review! We're glad to hear the job was done well and in a timely manor. We appreciate your trust in our team and look forward to serving you again in the future.

• 5 out of 5Renee Bleyera month ago

  They came to our house and repaired. Our roof took very little time and they did an excellent job. Highly recommend.

  Reply from the business

  We appreciate your review Renee! We strive for fast service, clear communication, and quality repairs. Thank you for choosing Allen Roofing & Siding!

• 5 out of 5Cindy Anderta month ago

  Excellent job with siding and gutters for our home. We couldn’t be happier. Great customer service. We are thrilled.

  Reply from the business

  Thank you for your review Cindy. We're thrilled that you're happy with the finished project and your experience with our team. Thank you for trusting Allen Roofing & Siding with your home!

• 5 out of 5Tom Zacka month ago

  Allen Roofing was great to work with. Very good customer service and we are happy with the finished product. Christian was particularly helpful through the whole process.

  Reply from the business

  Thank you for your review Tom! We're thrilled to hear you were happy with both our customer service and the finished product. We truly appreciate your trust in Allen Roofing & Siding and look forward to helping you with any future projects.

Built with precision. Backed by experience. Call us for a new roof today! 📞 (636) 391-11172 days agoLearn more

• Warranty offered

  “…INSTALLATION + WARRANTY Experience Excellence in Installation…”

• Free estimates

  “…A Payment Financing Contact Us Get A Free Estimate Weather the decades with confidence…”

Their site also states: states years in business, states a founding year.