Waters Custom Roofing

The only one or two-star review we hold for Waters Custom Roofing.

• 1 out of 5Brad MartinEdited 6 years ago

  Watch a man with a shaved head and a woman at the Home Depot load their purchase into a black truck with the company nameon the side let their shopping cart roll away and hit a parked car. They climbed into their truck and drove away. Low class and disrespectful. Update 6-18-20 I do not live in San Antonio. This happened in Keller. I live and work in the DFW area. Seems your research skills are on par with your cart returning skills. I took pictures at the time, but that was four years ago. It was a black or dark blue truck. I know what I saw.

  Reply from the business

  Wow. This has never happened. I have never worked in San Antonio, which is where you live. I would suggest to you if you ever see this happen, take photos. Also my truck is wrapped with a phone number. Why would you not contact me … More

• new gutters6
• insurance handling5
• roof replacement4
• communication4
• clean up3
• commitment to excellence2
• rental2
• new roof2
• workmanship2
• customer experience2

14 more of the 20 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Juanita suarez3 months ago

  WATERS CUSTOM FOOFING, I can not be any happier with Donnie and his team. They did an AMAZING job working on my roof. Truly appreciate Donnie’s hard work and commitment to excellence on helping with the process to get all done in a short amount period of time . Highly recommend!

• 5 out of 5Walton Gilpin9 months ago

  My experience with Waters Custom Roofing has been phenomenal. The company has completed three home roofing jobs for me at multiple homes, including my rental in Plano, Grapevine Colleyville and one for my daughter in Keller. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Jeanne DeMarco9 months ago

  This is the second roof Waters Custom Roofing has replaced for me. Donnie is a true professional. He’s very responsive to any questions or concerns you may have . The install crew was very fast and efficient and the cleanup afterwards was top notch! I HIGHLY recommend!

• 5 out of 5Mike Canfield9 months ago

  Water's Roofing has always been there for me and my family's roofing needs. They are Honest, efficient and on time. I would highly recommend Donnie and his crew to get the job completed at a fair price. Their clean process will impress you, no return calls to pick up nails and trash.

• 5 out of 5Roger Smeltzer10 months ago

  Had several rooves replaced by Donnie and he is awesome. Pricing, quality and service are always tremendous.

• 5 out of 5Chris Howell11 months ago

  Donnie and his team at Waters Custom Roofing did an outstanding job on our roof. From start to finish, Donnie kept me informed, made the process smooth, and handled all the details with our insurance company. I truly appreciate Donnie’s hard work and commitment to excellence. Highly recommend!

• 5 out of 5Amandaa year ago

  Donnie and his team did a great job on our new roof. He kept in contact with us throughout the process and handled the back and forth with our insurance company. The team was fast, professional and courteous. They left our yard clean, and the roof looks phenomenal. We cannot thank him enough for all his hard work!

• 5 out of 5Joshua Veacha year ago

  Donnie was a professional throughout the entire process. From helping us deal with insurance company and guiding us through that to completing our beautiful new roof and gutters! Thank you Donnie you will be highly recommended to anyone I know looking for a roofing company.

• 5 out of 5Betty PetersonEdited a year ago

  Mr. Waters and his roofing crew done amazing job on my new roof. This is the 2nd time I have used his company to replace my roof due to hail damage. I highly recommend them for your roofs. They kept everything off my flower beds and the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Betty, thank you so much for the glowing recommendation and review! We're thrilled you are so happy with your new roof and how smooth your roof replacement went. If you need anything at all from us or have any questions, please don't hesitate to reach out!

• 5 out of 5Atrain2 years ago

  Waters company came and replaced the roof and clean my place better than it was when the job was done. The quality of his work was outstanding he they went above and beyond, I referred him to a friend of mine’s and we both are satisfied with the work they do I even had them do my rental house.

  Reply from the business

  Thank you for the wonderful review and the referrals! We're so glad you're happy with our entire roof replacement process and our service. Thank you again, if you need anything from us, please don't hesitate to reach out!

• 5 out of 5Hellen Nzibo2 years ago

  I was very happy with the outcome, Donnie responds very quickly and always goes above and beyond to make sure everyone is happy

  Reply from the business

  Thank you so much for your kind words Hellen! We're thrilled to hear that you were satisfied with the outcome of our roofing service. Donnie, along with the entire Waters Custom Roofing team in Fort Worth, takes great pride in responding promptly and going the extra mile to ensure our clients are more than just happy—they're delighted with our work. Your satisfaction is our top priority, and reviews like yours make all our efforts worthwhile. We're here for you anytime you need us for any of your roofing services, ready to exceed expectations again. Thank you again for choosing Waters Custom Roofing! -The Waters Custom Roofing Team

• 5 out of 5Jason Malone2 years ago

  Donnie Waters is a great guy and knowledgeable roofing contractor. Highly recommended.

  Reply from the business

  Jason! We're incredibly grateful for your recommendation and kind words about Donnie! At Waters Custom Roofing, we believe that having a knowledgeable and dedicated team is key to delivering the best roofing services in Fort Worth. Donnie … More

• 5 out of 5sissy Brown2 years ago

  Donnie is the best. He handled everything for my roof replacement. From dealing with insurance to completing the job, all while I was out of town on vacation!!!! Highly recommend.

  Reply from the business

  Wow, thank you for such a glowing review Sissy! We're thrilled to hear about your positive experience with Donnie and Waters Custom Roofing. Handling everything from insurance claims to project completion, especially while you were enjoying your vacation (hope it was a great vacation!), All of this is just part of our commitment to making the roofing process as seamless and stress-free as possible for our clients. Donnie's dedication to excellence is a cornerstone of our service philosophy in the roofing industry here in Fort Worth. We're so glad you felt supported every step of the way. Your high recommendation is greatly appreciated, and we're here for any future roofing needs you might have. Thanks again for choosing us! All the best, The Waters Custom Roofing Team

• 5 out of 5Jayleen Waters2 years ago

  Donnie replaced my Parents roof. Fantastic experience from start to finish. Highly recommend!

  Reply from the business

  Thank you for sharing your parents' (and your!) fantastic experience with Donnie and the Waters Custom Roofing team! We're delighted to hear that from start to finish, the process was smooth and met your expectations. Our goal is always to … More

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Their site also states: states years in business.