Roofing contractor
Universal Roofing
763 Waverly St, Framingham, MA 01702
- Google average
- 5.0
- Ratings counted
- 153
- One and two star
- 1 of 153(0.7%)
- Massachusetts median
- 1.1%
The first three are Google’s own figures for Universal Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Massachusetts roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 151 | 99% | |
|---|---|---|---|
| 4 | 0 | 0% | |
| 3 | 1 | 1% | |
| 2 | 0 | 0% | |
| 1 | 1 | 1% |
About typical — the typical roofer in Massachusetts sits at 1.1%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
The only one or two-star review we hold for Universal Roofing.
- 1 out of 5Joe Pires4 years ago
I don't know how good or how bad they are because the owner, after giving me an estimate , never returned my phone calls or texts. The estimate was for a roof repair which he probably didn't feel like doing reason why he probably gave me an high price and was surprised when I accepted. However I find his attitude unprofessional and I wouldn't even try to ever use them. Gave them a one star because to post can't give zero stars.
Reply from the business
Hi Joe, We’ve searched our records extensively and talked to all of our team, and have no record of you being a given a quote. Can you please check if you have the correct company? There are other companies with similar names. Give me a call 508-922-8108. Thanks.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- roof replacement37
- clean up29
- gutters16
- skylight replacement8
- estimate process5
- thorough cleanup4
- respectful crew4
- punctual crew3
- dumpster placement2
- ice dam removal2
- siding replacement2
Other reviews we hold
14 more of the 132 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Peter CaponeEdited a week ago
Leandro and his team delivered an exceptional experience from start to finish. They stripped and replaced 2,000 square feet of roofing, including 12 sheets of plywood, in a single day. The following day they completed all new gutters and downspouts, and by day three the property was completely cleaned up and restored. As an added bonus, they repaired several sections of trim at no charge. Their communication, professionalism, attention to detail, and quality of work were outstanding. I could not be happier with the results. Peter Capone, Milford MA
Reply from the business
Thank you, Peter, for the wonderful review and for trusting Leandro and the team with your roofing project in Milford. We're thrilled we could strip and replace 2,000 sq ft, install new gutters and downspouts, replace the plywood, and complete the cleanup quickly while providing complimentary trim repairs. Your recognition of our communication, professionalism, attention to detail, and quality means a lot to everyone who worked on your home. Please don't hesitate to reach out if you need anything else.
- 5 out of 5Vicky Chu2 weeks ago
Leo, the owner, is very professional, responsive and reliable. We found him online and he did a fantastic job replacing our roof and skylights. He gave us honest suggestions and a reasonable quote with good warranty. We are very happy with the result! Highly recommended!
Reply from the business
Thank you, Vicky! We’re so glad Leo and the team were professional, responsive, and that you’re happy with the roof and skylight replacement. We appreciate you noting his honest suggestions, fair quote, and the warranty. Thank you for the high recommendation — please reach out if you need anything else.
- 5 out of 5Purshotam Bhana month ago
Universal Roofing did a fabulous job. They installed new shingles on our roof per schedule and cleaned the surroundings of all the debris. They gave a very reasonable quote. Highly rwcommended.
Reply from the business
Thank you, Purshotam, for the wonderful review and for choosing Universal Roofing. We're glad the new shingles were installed on schedule and that our crew left the site clean, and we appreciate your note about our pricing. Your recommendation means a lot to our team. Please reach out anytime if you need further assistance or roof maintenance.
- 5 out of 5John Da month ago
Great roof and gutter replacement. Crews were professional and clean
Reply from the business
Thanks so much for the 5-star review, John. We’re glad you’re happy with the roof and gutter replacement and that our crews were professional and kept the site clean. We appreciate you choosing us and for taking the time to share your feedback. If you need anything in the future, please reach out.
- 5 out of 5R.J. MegesiEdited 2 months ago
Had roof done in 2023. Very impressed. They did a great job and did exactly wear they said they woud do. These guys found preexisting leaks from siding that I couldn't find, and other roofers couldn't explain. They did a really nice professional job fixing some shotty vents in my siding. The roof has held up well so far.
Reply from the business
Thank you for your glowing review! We are thrilled to hear that you were impressed with our work on your roof and that our team was able to identify and address preexisting issues that others could not. Your satisfaction is our top priority, and we are glad to know the repairs have held up well. We appreciate your trust in our expertise and look forward to serving you again in the future!
- 5 out of 5Allison Wensley2 months ago
We had a leak in our rubber roof and reached out to multiple roofers. Universal roofing was the most responsive in an urgent situation and made the smallest scope/best price recommendation of the bunch (able to patch rather than replace). …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you, Allison, for the great review. We’re glad Leo and the team could respond quickly, recommend the most cost-effective repair, and thoroughly inspect the rest of your roof. It’s wonderful to hear the work held up well through a strong winter and that our scheduling and performance met your expectations. We appreciate your trust and recommendation.
- 5 out of 5Michael Kirby2 months ago
Everything about this experience was excellent. Having a roof replaced involved more than just comparing estimates. It involved brand and color selection, and understanding all facets of the work to be done. My experience with Leo (Leandro) was second to none. He was extremely patient throughout the process, providing sample homes he had done throughout the area. When we suggested a certain brand because of color, he politely steered us away from it as he did not feel the brand was a good quality. When it came time to do the roof replacement, his crew showed up shortly before 7am. They worked nonstop except for a short morning break and lunch. The entire job was completed (dumpster arrived and left) and they pulled out at 2:40pm. Leo stopped by and answered a few remaining questions I had forgotten to ask. It was obvious that he does a high volume of roofs and is extremely well positioned to help customers decide on which brand and color to choose. He is extremely professional and courteous. I can’t say enough about the positive experience I had with Universal Roofing.
Reply from the business
Thank you, Michael — we truly appreciate your detailed and positive review. We're glad Leandro and the crew made the process easy, from brand and color selection to a fast, professional installation. Your recognition of our commitment to quality and customer service means a lot to the whole Universal Roofing team. If you need anything in the future, please reach out.
- 5 out of 5Ronald Lamphere2 months ago
Universal Construction works with the customer at every step of a shingle project for your roof--large or small. Mr. Leandro and his team of carpenters execute their work on-time, cleanly, and accurately. As someone who knows the right way to do carpentry from years ago, Universal Construction fulfills the bill for quality roof re-shingling that exceeds the customer's expectations.
Reply from the business
Thank you, Ronald, for the fantastic five-star review and for taking the time to share your experience. We're proud Leandro and his carpenters delivered timely, clean, and accurate work that met your high standards for carpentry. Your trust and recommendation mean a lot to our team. Please let us know whenever you need roofing or carpentry services again.
- 5 out of 5Richard Walsh2 months ago
Leo & his team did an outstanding job installing a new roof ,rebuilt my deck roof & installed 3 new skylights . Hi quality workmanship, reasonable pricing , timely & cleans up the site . 1st class operation! Highly recommend you use Universal Roofing company Richard
Reply from the business
Thank you, Richard, for your fantastic 5-star review! We are thrilled to hear that me and Universal team provided outstanding service with your new roof, deck roof, and skylight installation. We pride ourselves on high-quality workmanship, reasonable pricing, timely service, and maintaining a clean site, so it's wonderful to know we met your expectations. Your recommendation means a great deal to us.
- 5 out of 5Michael Mcdonald3 months ago
Very knowledgeable! Leandro had several suggestions that were spot on! Competitive pricing. Worked in a quick, efficient manner and cleaned up thoroughly! Strongly recommended!
Reply from the business
Thank you, Michael. We're thrilled Leandro's expertise and suggestions were spot on. We're glad you found our pricing competitive and that the team worked quickly and left everything clean. We appreciate your strong recommendation and look forward to serving you again.
- 5 out of 5Up Drop663 months ago
Great quote , great job , great workers exceptional job finished in several hours , cleaned good around the house . I recommend that Universal roofing like I said you would get the best quote from them ! Thank you guys
Reply from the business
Thank you for your fantastic 5-star review! We are thrilled to hear that you were pleased with the quote, the quality of our work, and the efficiency of our team. It's wonderful to know that the job was completed quickly and that you appreciated our cleanup efforts. We truly value your recommendation and appreciate your business!
- 5 out of 5Karen McLaughlin3 months ago
Prompt, hardworking, and a thorough cleanup of the property upon completing the job. I definitely would hire them again for another job. I am a very satisfied customer.
Reply from the business
Thank you so much for your wonderful five-star review; we are delighted to hear about your positive experience with our promptness, hard work, and thorough cleanup. We truly appreciate your satisfaction and recommendation, and we look forward to assisting you again with any future jobs.
- 5 out of 5Nick Hajjar3 months ago
Great price and great service. I would highly recommend
Reply from the business
Thank you for your 5-star review; we are so happy to hear you had a great experience with our service and pricing. We appreciate your recommendation!
- 5 out of 5Jon Hulme4 months ago
We were very happy with the roof replacement from Universal Roofing. Leandro’s crew did a great job, worked through some crazy weather and thoroughly cleaned up the yard. We recommend them highly.
Reply from the business
Thank you for your fantastic 5-star review! We are so pleased to hear that you were happy with your roof replacement and that Universal crew provided excellent service, even through challenging weather. We appreciate your high recommendation and look forward to serving you again in the future.
The latest post from this business
Posted by Universal Roofing to their own Google profile 12 days ago. Their words, not ours.
Copper roofing brings a clean, long-lasting finish to a home, and it takes careful detail work to get it right. Universal Construction is a local roofing company serving Framingham, Natick, and Ashland with options that fit New England weather. If you’re planning a roof replacement or you’re comparing materials, we can walk you through what makes sense for your home and budget. We’re a licensed roofing contractor focused on tight flashing, proper ventilation, and clean job sites. 🛠️🏠 · Roof repair for leaks, missing shingles, and storm wear · Full roof installation near me style projects, start to finish · Gutter installation to help move water away from the home 🌧️ Searching “roofing company near me” and want clear answers? Send a message to schedule an estimate.2 days agoLearn more
What Universal Roofing says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…20+ Years Experience Insured Fully Licensed ABOUT US Universal Roofing Inc. is a…”
Insured
“…Family Business 20+ Years Experience Insured Fully Licensed ABOUT US Universal…”
States years in business
“…built on expertise gained from over 20 years of industry experience, we offer…”
Free estimates
“…ERY SERVICE AREAS FAQS BLOG CONTACT GET FREE QUOTE 855-629-3803 Roofing Contractor in…”
Family owned
“…is a family-owned and operated roofing company based in…”
Other roofers in Framingham
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| UBrothers Construction: Siding, Roofing, Doors and Windows, Decksprofessional crew, window replacement, window installation5.0421 ratings0.5% one and two star(800) 984-2667 | 5.0 | 421 | 0.5%2 of 421 | (800) 984-2667 |
| J&R Construction Roofingroof replacement, quick job, polite crew5.0187 ratings0% one and two star(888) 914-7663 | 5.0 | 187 | 0%0 of 187 | (888) 914-7663 |
| Crestline Homegutter replacement, shingles, shingle replacement4.9186 ratings0% one and two star(774) 777-6020 | 4.9 | 186 | 0%0 of 186 | (774) 777-6020 |
| H&R ROOFINGroof replacement, professional crew, responsive staff5.0181 ratings0.6% one and two star(508) 348-4348 | 5.0 | 181 | 0.6%1 of 181 | (508) 348-4348 |
| New Stage Roofing and Home Improvement Inc.siding repair, professional crew, gutter replacement4.9149 ratings2.0% one and two star(508) 501-5441 | 4.9 | 149 | 2.0%3 of 149 | (508) 501-5441 |
| ERC Inc. - Egama Roofing Corp.fair pricing, professional crew, gutter replacement5.0137 ratings0% one and two star(508) 808-3523 | 5.0 | 137 | 0%0 of 137 | (508) 808-3523 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 153 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 153, of which 132 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.