Universal Builders of America

All 8 of the one and two-star reviews we hold for Universal Builders of America, most recent first.

• 1 out of 5Justin Roth3 weeks ago

  We had them inspect our roof after a hail storm. We were told there is roof damage and we need to file a claim. They were notified what time the insurance adjuster would be there. Universal builders said they would be there but were a no show.

• 1 out of 5Aaron Beersa year ago

  Beware! Their laborers were throwing the old soffit off my roof and scratched my car(under a cover parked in my neighbors driveway) admitting their guilt and owning up I wasn’t terribly mad at the time ( hoping they would’ve fixed it)submitted and estimate from a shop and never heard back. called for months hearing the same, oh I’ll get with management and they will contact you. Well..never heard back, my roof leaks and my car 1 year later still hasn’t been fixed. Since they won’t own up then hopefully my review saves someone else the hassle

  Reply from the business

  For context of other readers it should be known that Aaron is not a client of UB. … More

• 1 out of 5Mikenna Fidgeon2 years ago

  DO NOT HIRE- Company uses unlicensed subs, cuts corners, shingles over wood rot, does not follow installation guidelines for the products they use, will not answer or respond to calls or emails and will likely completely forget about your …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  At this time our company is working with a mediator and legal counsel to settle this dispute with Ms. Fidgeon as amicably as possible. Feedback is critical in upholding businesses practices and we value that. It is our hope that through mediation and legal proceedings the facts of the dispute will be cleared up.

• 1 out of 5Rick Rick3 years ago

  Avoid this company. Their solicitors go through neighborhoods offering "free" inspection of roof. When told there is no solicitation allowed in the township, they refuse to leave. This person swore at me repeatedly when I told her I was calling the Sheriff.

• 1 out of 5Steve Wilson3 years ago

  Poor management and logistics. Incapable of ordering the proper material for a job or ordering anywhere near the correct amount! Waste a lot of time dealing with unnecessary returns, aka take offs, because they ordered the wrong items or ordered twice the amount they needed. That time could be better spent dealing with customers that actually know what they're doing and what material they need. If you don't know how to measure a house, either learn, find another area of business to work in, or waste someone else's time.

• 1 out of 5eddie morgan5 years ago

  We had universal come out and do a roof, siding, and gutters after a bad hail storm. They left over twice the recommended over hang on the shingles which can result in wind damage. The drip edge they installed looks like absolute garbage. They are constantly calling and telling us that they want a progress payment when they won’t come address the poor craftsmanship that they gave us. Our shingles are sagging from the excessive over hang and they are trying to tell us that is the proper way to install them, even though on the Owens Corning website it says 1/4” to 3/4”. Clearly they don’t know that the extra inch they have on there can cause problems. If you have a problem with their work like we are hopefully you have better luck getting in contact with them.

• 1 out of 5Brian Walker5 years ago

  I called to get an estimate and this company couldnt even do that. John (estimator) is a shady untruthful estimator who is not there to help people. He has now cost me getting my house fixed due to the time elapsed. No idea how this company has a bbb rating. They are horrible use with extreme caution.

  Reply from the business

  Hi Brian, I don’t show you in our system. Can you please email me at jnoland@ubroofing.com and I will get to the bottom of this.

• 1 out of 5Gary Goldsmith7 years ago

  Universal Builders as a company was great but the subcontractors they used on our job were horrible. They did roofing & Siding ! The siding was half done when we discovered the Tyvek Homewrap they were supposed to put up firsts was rolled out beside the house and being used to dump trash on. They had to remove it all and wrap the house and start all over. Then the 2 ridge vents on the main house were put on backwards and the ends left open. The guy from Universal removed that and fixed it . The garage roof was pretty much finished when I was able to capture images from our security cameras of them putting flashing material over rotten wood and covering it up with the underlay. Needless to say they had to removed the entire new roof and replace 8 sheet of 4x8 plywood. This after Universal sent a guy out to inspect my complaint . Then they had to come back and finish caulking around the windows and window seals, the seals were left totally uncaulked where water would have gotten under the new wraps causing wood rot ! I have plenty of pictures to proves all I have stated. What upsets me the most is what these subs are doing to our elderly population. I asked Universal to provide me the names of all subs used to I could write local reviews on them but Universal would not provide me that information. The one contractor point blank told us to our face when we confronted them about the Tyvek " We never use that " Makes one wonder what type work they've done to other home owners !!!

• insurance company coordination45
• siding23
• insurance claim assistance16
• hail damage repair7
• payment process7
• estimates4
• gutter replacement4
• on time crew3
• polite roofers2
• quick installation2
• flexible scheduling2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kelsey Cronin6 days ago

  I had the best experience with universal builders! After a wind storm blew off multiple shingles, Anthony went above and beyond in getting my roof replaced! The whole process was so smooth and he made it easy and is very trustworthy. This is the company to use!

  Reply from the business

  Hi, Kelsey. We appreciate the kind words and are glad we could provide you with a positive experience!

• 5 out of 5Carolyn HintonEdited 2 weeks ago

  Above and beyond: From start to finish this company did an awesome job. We had trouble getting our insurance to approve our claim for storm damage and Emmanuel Jones took over dealing with our insurance adjuster from several phone calls to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Carolyn. Thanks for taking the time to share your positive experience. We truly appreciate it!

• 5 out of 5Christopher Amos3 weeks ago

  We can’t say enough good things about all of the people at Universal Builders who we dealt with. Our roof replacement hit a couple of snags, but Universal Builders made sure that everything was done and done correctly. And everyone there was always polite and professional. We highly recommend this company.

  Reply from the business

  Hi, Christopher. We are thrilled to learn that you had a positive experience with us!

• 5 out of 5Robert2 months ago

  Excellent communication and customer satisfaction is a priority.

  Reply from the business

  Hi, Robert. Your feedback is highly appreciated. Thank you for the review!

• 5 out of 5Marianne Moore2 months ago

  The process was so smooth. Great communication and follow-up. Uses great electronic technology to be able to receive documentation and make …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Marianne. Thank you so much for leaving us a stellar review!

• 5 out of 5Kim Jewell2 months ago

  Came and installed my roof ! Very professional and did a great job preparing my roof, finishing my roof and clean up after my roof. Very satisfied with a job well done !!

  Reply from the business

  Hi, Kim. We appreciate the kind words and are glad we could provide you with a positive experience!

• 5 out of 5Aidan O bryan3 months ago

  Super reliable roofing’s best in Ohio for sure, not extremely pricey either perfect price for the job!

  Reply from the business

  Hi, Aidan. Thanks for taking the time to share your positive experience. We truly appreciate it!

• 5 out of 5Sudhir DhekneEdited 4 months ago

  Thank you to UBroofing team for repairing my roof. I had a wonderful experience working with them right from inspection, scheduling and the actual roofer fixing, the process was very smooth and perfect. I am very pleased to have someone close to my neighborhood.

  Reply from the business

  Hi, Sudhir. Thanks for taking the time to share your positive experience. We truly appreciate it!

• 5 out of 5Jack Parker4 months ago

  Great experience. Communication was excellent and the work was fantastic

  Reply from the business

  Hi, Jack. Thank you so much for leaving us a stellar review!

• 5 out of 5Christine ShafferEdited 5 months ago

  I couldn't have been more pleased with this roofing company. Their communication and customer service is top notch. Every step of the way was communicated by phone. They worked to get what we needed through our insurance company, we …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Christine. Your feedback is highly appreciated. Thank you so much for the review!

• 5 out of 5Holly Raye5 months ago

  The recent weather conditions in Ohio resulted in substantial damage to my roof. I was concerned about potential internal damage to my residence. Sy and his team promptly assessed the situation, provided a comprehensive overview of the damage, and assured me of a timely resolution. Not only did they complete the roof repairs within an impressive timeframe, but their professionalism, efficiency, and reassuring demeanor were also exceptional. The quality of their work was outstanding, exceeding my expectations. I would undoubtedly award them a rating higher than five stars if possible. I highly recommend their services.

  Reply from the business

  Thank you for the review Holly!

• 5 out of 5Rokon Miah8 months ago

  I had the absolute pleasure of working with Caran P. from Universal Builders of America, Inc, and I cannot say enough about the exceptional service I received. From the very first interaction, Caran demonstrated professionalism, patience, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Rokon. We appreciate the kind words and are glad we could provide you with a positive experience!

• 4 out of 5Greg Rinehart9 months ago

  Roof installation was completed in one day 8 hours

  Reply from the business

  Hi, Greg. Thanks for taking the time to share your positive experience. We truly appreciate it!

• 5 out of 5lisa hill9 months ago

  Workers were very organized and got the job done! The clean up was amazing and they left nothing behind. Highly recommend

  Reply from the business

  Hi, Lisa. We are thrilled to learn that you had a positive experience with us!

Structural wear on the roofline was repaired during a roof repair in Dublin. Weak points were reinforced to stop the damage from spreading further. The property now has renewed protection overhead. Concerned about emergency storm damage repair? Speak with Universal Builders of America.2 hours agoCall now

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