The Roof Doctor

All 5 of the one and two-star reviews we hold for The Roof Doctor, most recent first.

• 2 out of 5Christine Harris5 months ago

  Would not recommend. They are very friendly initially but approach end up very deceptive afterwards. Had a very awful experience with gutter guards as they had to come back to complete them properly 2 extra times. This was just 3-4 months ago.

  Reply from the business

  Hi Christine, Thank you for taking the time to leave feedback. We take customer experiences … More

• 1 out of 5Dominic6 months ago

  The roof doctor installed our new roof last year. Less than 12 months later and we’ve already had two separate leaks that have caused damage to our third floor ceiling.

• 1 out of 5Azim Khodzhibaev6 months ago

  Extremely disappointed with the work of The Roof Doctor. They performed a full roof replacement for us. From the very beginning it was clear the work was poorly organized — after completing the job, they forgot to install the roof ventilation vents. I had to notice this myself and remind them. Only a month later did they come back to install them. But the problems didn’t end there. After their return visit, the attic was left in terrible condition — they left a huge amount of construction debris. It’s almost impossible to move around up there: dust, nails, wood scraps, and trash everywhere. It felt like cleanup was never part of their plan. In addition, after the work was done, the roof began leaking at the connection point near the gutter. I contacted them and asked them to come fix the issue. They came, but instead of properly repairing it, they simply applied sealant. I checked the next day — the leak was still there. The problem was not resolved. After that, I informed them again about the leak, but since mid-December no one has responded, despite promises to call back. The only reason we chose this company was their promised 14-year warranty. But what is the point of a warranty if no one shows up to honor it and fix the issues? In reality, this warranty turned out to be just words. In summary: • Important elements forgotten during roof installation • Attic left full of construction debris • Roof leaking at the gutter connection area • Attempt to “cover up” the issue instead of fixing it properly • No follow-up or communication • A long “warranty” that is meaningless Conclusion: don’t overpay for big warranty promises. Another company offered to do the same job for nearly half the price, even though their warranty was only 2 years — in reality, that would have been more honest and reliable. Do not recommend.

• 1 out of 5David Meekins5 years ago

  They came and tried to fix what I repaired on my back balcony... there was a bad leak come inside my kitchen... when they went up they tore away all the work I did and didn’t seem to do a better job... this Christmas morning @5am as I wake to feed my 5mo old daughter my kitchen is filled with rain water... sure last nights storm was exceptional but so was the storm that had us calling them in the first place... 500 dollars later and the problem remains, I spent a hundred in the material I used at Home Depot too.. flex tape and what not... forget the other reviews the guys is nice and professional but the work is garbage I really couldn’t even see what was done to show they tried to fix it... booooo

  Reply from the business

  David- This saddens us to see this poor review. You did call and leave a message on Christmas morning about your roof leaking. We called you back on Christmas Day to set up a time to come by to see what was happening. We actually left you a … More

• 1 out of 5Leslie Prevost6 years ago

  Never showed up

  Reply from the business

  Hi Leslie, I do realize this review was left over two years ago, and we're a very late to respond to this, for that, I apologize! We take all appointments very seriously, and pride ourselves on having great customer service. We try our hardest to be where we say we'll be right when we say we'll be there. We acknowledge that everyone's time is valuable, and we don't take that for granted. I did search your name in our calendar from 2020 and nothing came up? Again, if this was a clerical error on our part, I'm very sorry. The fact we can't find your name makes me think that you have the wrong company? Either way, very sorry your time was wasted. I hope maybe you can give us another chance in the future. Kind Regards, Harry

• leak repair14
• fair pricing12
• quick scheduling6
• clear explanations6
• courteous staff5
• silicone roof coating2
• no upsell2
• free assessment2
• fast responses2
• second opinion2

14 more of the 22 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Troy Steckman2 weeks ago

  Had a New White Granulated Rubber Roof-Over installed. Super happy with it. A great company to deal with. Courteous and responsive.

• 5 out of 5Jonathan salasa month ago

  Asked them to come out for a second opinion after a different roofer told us we needed to get our entire roof coated in an elastomeric membrane. They showed why we didn’t need that but did identify all the areas that could be improved/maintained.

• 5 out of 5Marty Tuzmana month ago

  I was so pleased with the new roof and a difficult drain repair done by the Roof Doctor. I had confidence in them from the get-go in a really intelligent approach to a difficult issue with the drain. They were able to get me on schedule …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the wonderful review! We’re so happy that our approach to that tricky drain repair worked so well. Hearing that this was "about as good as it gets", especially coming from someone with so much experience with roofing work means the world to our team! We truly appreciate you taking the time to write this review and we are always happy to help!

• 5 out of 5Nancy N3 months ago

  Great experience with the company from the first call to completion. They were clear with the inspection and there was no upsell. Transparent pricing, straightforward process, respectful of property, quality work and the only company that I found that was clearly licensed. Thank you all!

  Reply from the business

  Thank you for taking time out of your day to give such wonderful feedback! We know how important it is to find a licensed team you can trust and we’re thrilled we could provide a clear 'no-upsell' experience. Our team treats every home as if it were our own, so we’re glad you noticed our commitment to keeping the workspace clean and respecting your property. We appreciate your support and are glad we could help get your roof and attic venting in top shape! The Roof Doctor Team

• 5 out of 5Steven Corbesero Jr3 months ago

  The Roof Doctor team is great, can’t recommend enough. The teams very responsive, sets clear expectations and it helps they’re in the neighborhood. Appreciate the whole team and Harry is awesome.

  Reply from the business

  “Steven, you’re the best—thank you so much for the kind words! We really appreciate you taking the time to share this. Don’t hesitate to reach out if you ever need anything—we’re always happy to help. – Willow & The Roof Doctor Team

• 5 out of 5Jennifer Meller6 months ago

  I had a few people come out to look at our roof(s) and Roof Doctor was the only one who gave us multiple quotes clearly explaining the work needed for each roof and multiple levels of repair to fit our budget. They also had great customer …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jennifer, thank you so much for the thoughtful review—we really appreciate you taking the time to share your experience. It was definitely a crazy winter, so we’re especially glad to hear everything held up and stayed leak-free. We’re happy the different options helped you find the right fit, and even more glad we could track down that mystery leak for you. I’ll be sure to pass your kind words along to Harry—he’ll really appreciate that. It was a pleasure working with you, and if you ever need anything down the line, don’t hesitate to reach out—we’re always here to help. – The Roof Doctor Team

• 5 out of 5Cherin Silver8 months ago

  They were very professional, communicative and considerate. And no mishaps! I could not be happier with this experience. I recommend this company highly.

  Reply from the business

  Thank you for the fantastic review, Cherin ⭐️ This is wonderful to hear, and you were a pleasure to work with as well! We’ll be here if you need anything.

• 5 out of 5N L8 months ago

  I have used the services of 4 different roofing companies for various projects on multiple units. Roof Doc is easily the most attentive and communicative. The quote was reasonable and in-line and I found that they can honestly explain what's needed and why. Based on the progress pictures - they went above and beyond for my difficult project (full tear and re-roof) while still sticking to the original contract/estimate. Overall experience has been very positive and I would recommend to anyone looking for roof work.

  Reply from the business

  ⭐ Thank You for the Wonderful Review! Thank you so much for taking the time to share your experience, especially considering you've worked with several other roofing companies! We are delighted to hear that our team stood out for being attentive and communicative throughout your difficult full tear and re-roof project. Providing an honest explanation of what's needed and delivering value while sticking to the original quote is always our goal. Knowing that the progress pictures demonstrated our commitment to going above and beyond is truly rewarding. We are proud to have earned your high recommendation! If you ever need future roof work, we'll be here to help. The Roof Doctor Team

• 5 out of 5Lucas Anderson9 months ago

  They provided an honest assessment of what needed to be done and then gave us a fair quote. The written "scope of work" didn't include everything we had talked about initially, but when I reminded them of it they didn't try and pretend as …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your review and positive comments! It's fantastic news that your roof is performing well through the recent rainstorms! We appreciate your recommendation and look forward to serving you or anyone you refer in the future! Kindest Regards, The Roof Doctor

• 5 out of 5Sofia9 months ago

  I had a wonderful experience with the Roof Doctor! Very thoughtful and thorough at addressing my issue. Will call again!!

  Reply from the business

  Hi Sofia — thank you so much for the kind words! We’re really glad we could help and happy to hear you had a good experience. If anything else comes up down the road, we’re always here to help. We appreciate you taking the time to share your feedback! – The Roof Doctor Team 🛠️🏠

• 5 out of 5Megan Kloss10 months ago

  The team did a great job with recoating my roof! They were very communicative after an initial miscommunication over email, calling me to make sure we were clear on the scope of the project and get someone out. They were able to get someone …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind words Megan! We’re so glad everything came together smoothly and that you’re happy with the results. Enjoy the peace of mind in your new home! 🏡✨ …

• 5 out of 5Lisa Campbell11 months ago

  We needed a new roof and significant repair and the Roof Doctor was courteous, professional, thorough, timely, and got the job done exactly as promised. They showed up on time. The cost was precisely what we agreed upon. They did excellent work. Harry and the team were absolutely amazing. Special shout out to Tara and the office. Could not recommend enough.

  Reply from the business

  Lisa! Thank you so much for your thoughtful review! We’re thrilled to hear you had such a great experience. We truly appreciate your trust in us, and are so glad you’re happy with the work. It was a pleasure working with you as well. 🏠👏 …

• 5 out of 5Daniel Langford11 months ago

  The Roof Doctor employees were very easy to communicate with both on the phone and in person. I was impressed with their promptness and ability to clarify questions. Most importantly, they have been effective in determining problems that previous inspectors missed!

  Reply from the business

  Thanks so much, Daniel! We’re really glad we were able to track down and fix that tricky leak for you. You were great to work with — our whole team appreciates your kind words! We’ll be here if you ever need us again.

• 5 out of 5Chrystina Cappelloa year ago

  I moved into my house three years ago, but had no idea of the condition of the work. I contacted the Roof Doctor to come check it out. Requesting an appointment was easy on the website, a real person emailed me to schedule the visit within the week, he showed up right when he said he was going to, brought a ladder to go up to the third story, came down and explained to me exactly what was up there and how often the roof should be checked, and is going to follow up with pictures next week. He was very nice and explained everything very straight-forwardly. A really easy visit I should have scheduled a long time ago, I will absolutely be contacting them again in the future if it comes time to make a repair!

  Reply from the business

  Thank you so much for sharing your experience! We’re thrilled to hear the visit was easy and helpful, and even more excited to know you’ll be reaching out again when the time comes. We truly appreciate your trust. We'll be here when you need us! - The Roof Doctor Team

• Licensed

  “…. We are fully licensed and insured in Pennsylvania –…”

• License number shown

  “…Pennsylvania – #PA131754 & Philadelphia License# 050327 READ MORE Roof Decks, Skylights & Sun…”

• Warranty offered

  “…Most Trusted Roofers Roof Installation Guaranteed Because You Deserve the Best Roof.…”

• States a founding year

  “…Since 1980, we’ve delivered experience…”

• Free estimates

  “…at all can be… Schedule Your FREE Inspection Call Us: 215-533-3333 Our Services…”

• Family owned

  “…Your Most Trusted Roofing Company Family Owned & Operated For over forty years we…”

Their site also states: insured.