Roofing contractor
Sexton Roofing & Siding
6 Church Ave, West Hatfield, MA 01088
Listed under Webster, MA
- Google average
- 4.9
- Ratings counted
- 102
- One and two star
- 3 of 102(2.9%)
- Massachusetts median
- 1.1%
The first three are Google’s own figures for Sexton Roofing & Siding, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Massachusetts roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 97 | 95% | |
|---|---|---|---|
| 4 | 1 | 1% | |
| 3 | 1 | 1% | |
| 2 | 1 | 1% | |
| 1 | 2 | 2% |
About typical — the typical roofer in Massachusetts sits at 1.1%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 3 of the one and two-star reviews we hold for Sexton Roofing & Siding, most recent first.
- 1 out of 5Kristen DeAngelo4 months ago
I’m not sure why you would have a booth at the home show and make appointments on the spot if you then were going to completely blow them off, but unfortunately that was our experience. We rearranged our schedules to be home on the …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Hi Kristen, I am really sorry that this happened. You are right, there is no excuse for this. Thank you for bringing it to my attention. If its not too late to earn your trust please reach out to our office. Sasha
- 1 out of 5Michael Lynch2 years ago
Unprofessional behavior all around from them. I called them for a quote, and the salesperson arrived several hours late without giving any notice or apology. Without even looking at the roof, he told me that they needed to replace my entire …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for your feedback Michael. I'm sorry to hear about your experience and would appreciate the opportunity to listen and see how we can make things right.
- 2 out of 5Katrina3 years ago
I based my choice of this company on the positive reviews here, which is why it feels important to share my experience. I had cap shingles replaced on a low hip roof. I had asked that they be removed and then new ones laid. I was told that was not how it should be done. I only got pictures of the work a few weeks after it had been completed. The shingles were laid over the old ones, a new shingle that was torn or cracked was left and nailed down and also with silicone. I was told it should be roofer's tar and there should be no exposed nails. I'm not an expert so there is clearly a difference of opinion here. But my own contractor on a large renovation said the work was shoddy and so did another roofer I showed the work to (in another state so not competition) who basically said he would be angry if his workers did a job like this. I spoke to the owner who was dismissive of others' opinions and my concern (I"I don't care what anyone else said") and said there was no problem with the roof (that the shingle is purposely torn at the corners and nailed --okay but only on one side?) so I've left the photos here so people can make their own decision. At one point he offered to give my money back and then took that back. The conversation was unpleasant enough I wouldn't return on that alone.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- estimate14
- quick response11
- competitive pricing9
- hardworking team8
- quick completion5
- friendly team5
- skylight replacement4
- roof quality4
- fair estimate2
- plant protection2
- job completion time2
Other reviews we hold
14 more of the 22 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Srinivas Lokea month ago
I contacted Sexton Roofing with one call and the responsiveness from this company won them my business. From the beginning, Sho was my contact and he did a spectacular job in assessing the job and setup the contract and on installation day the crew arrived sharp at 7:30am and both Delmis and Eric introduced themselves and the crew started the work. Part of my roof had damaged boards under the shingles and they went ahead and replaced all the boards and added water proof adhesives and installed water diverters as mentioned. The entire site was covered for debris and after they finished the work they stopped by to ask me if I had any questions and cleaned the site as if they were never there. I know it’s a long review but you can tell I am very pleased with their professionalism and best work.
Reply from the business
Hi Srinivas, Thank you for leaving such a detailed and helpful review of your experience with us. We are so happy to hear you had a great experience! Wishing you the best, Sasha
- 5 out of 5L Ba month ago
Can't say enough about Sexton Roofing! I needed a small roof repair for a problem area where several roofs came together and exited out on a low pitch roof. I had many estimates and met many supposed roofers over the last 18 months or so. …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Hello L B, Thank you for sharing your experience! We hope that your roof will last many more years, but look forward to hearing from you when you are ready for replacement! Sasha
- 5 out of 5LT Garciaa month ago
Great work completed quickly. Staff is friendly and responsive. Highly recommended!
Reply from the business
Hi! Thank you for sharing your experience!
- 5 out of 5Ben MarkensEdited a month ago
Sexton Roofing did a five-star job on our home. It started with Spencer, who toured our house, explained our options clearly, and provided a fair, detailed quote. Then Mike and the crew arrived. They were friendly, professional, highly …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Hello Ben, thank you for sharing your experience with us. It was a pleasure installing your new roof! Best, Sasha
- 5 out of 5Tim Zambellia month ago
Everyone there is super nice and very helpful. Spencer and Eric were amazing as were the crew that worked so hard to get the job done. I couldn’t be happier with the results. They were also very prompt and easy to work with. Thank you everyone!!!!!! 100% satisfied!
Reply from the business
Tim! Thank you for sharing your experience with us! It was a pleasuring installing your replacement!
- 5 out of 5Bevan Brunelle2 months ago
Recently, I had three different companies come to my property to inspect my roof and give me estimates. Sexton Roofing was the most thorough in their inspections. They photographed everything to show me the issue-areas and gave me three …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Hi Bevan, Thank you for sharing your replacement experience with us. It was a pleasure working with you.
- 5 out of 5Patrick Dragon2 months ago
I had a great experience through the whole process, and we were able to replace my roof well ahead of my anticipated schedule.
Reply from the business
Hi Patrick, it was a pleasure installing your roof! Thank you for sharing your experience working with us!
- 5 out of 5PD_Review2 months ago
It's been a pleasure dealing with Tim and Sasha and their staff. Sexton has replaced my roof a couple of times over the years and have stood by their work and warrantee.
Reply from the business
Thank you for taking the time to share this. We take our warranty seriously, and knowing you've felt that means a lot. We're here whenever you need us next.
- 5 out of 5Linda Gross2 months ago
We had a leaky garage roof for several years. The primary leak was near a skylight. Our initial consultation with Delmi was very thorough and she took the time before leaving to give us an accurate estimate, outlining the work likely …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Hi Linda! Thank you for sharing your roof repair experience! We appreciate you. Sasha
- 5 out of 5Cindi2 months ago
If you are looking for a new roof, definitely consider Sexton Roofing. They are a very well-run company with excellent products, management and personnel. I feel we worked with their "dream Team". Spenser was punctual, informative and helped us decide the best products for our situation. Not only did he inspect the roof from the outside, he climbed up on the roof and into the attic to help develop the right Scope of Work. Their Project Manager Mike was very knowledgeable and experienced, was personable and focused on customer satisfaction. The installer, Jose, and his team were hard working, fast, skilled and incredibly efficient. He carefully removed and reinstalled the original gutter guards, saving us several thousand dollars. The end result was a beautifully-installed new roof and a very clean yard. Great job!
Reply from the business
Hi Cindi, we're so glad you had a great experience with our team! It was a delight to work with you on your replacement project.
- 5 out of 5David Peterson3 months ago
Great communication, solutions and execution by the team to replace our complicated and old roof. Thank you.
Reply from the business
Thank you for your feedback! It was a pleasure working with you on your roof replacement.
- 5 out of 5Corky Addams3 months ago
we are very happy with our new roof ,our HOMEIMPROVEMENT SPECIALIST WAS AWESONE his name is SHO he was polite and explained everything Tnanks again SHO for being there when we needed your help
Reply from the business
Thank you Corky, our team enjoyed working with you!
- 5 out of 5Libby Coyner3 months ago
Beautiful new roof!! Thank you!
Reply from the business
Hi Libby, thank you for the kind words! It was our pleasure replacing your roof! Sasha
- 5 out of 5Sarah Piazza4 months ago
My family and I were very happy with Sexton Roofing’s work and professionalism! We highly recommend this local business!
Reply from the business
Hi Sarah, Thank you for sharing your experience. We are grateful for each review. Sasha
What Sexton Roofing & Siding says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…Fully licenseD & insured SHINGLE SPECIALIST…”
States a founding year
“…Siding & More Covering Generations Since 1985 Contact Us to Receive Your Free…”
Free estimates
“…Since 1985 Contact Us to Receive Your Free Estimate Estimate - Home Hero Name Phone Email…”
Their site also states: insured, warranty offered.
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 102 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 23, of which 22 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.