Refined Home Services

All 3 of the one and two-star reviews we hold for Refined Home Services, most recent first.

• 1 out of 5Judy Nerbonnea year ago

  We recently had our roof replaced by Refined Roofing from Refined Home Services. We made a horrible choice. LIke many people, we rely on customer reviews and word of mouth when hiring for home projects. Despite being the most expensive option, we chose Refined Roofing after relying on other customer reviews. A huge mistake! In short, do not hire Refined Roofing because of their lack of site management, their lack of professionalism, and their deceitful behavior. We live in a neighborhood where houses are close to one another. We were concerned about the impact of our project on our neighbors and made this clear to Refined Roofing at the start. We were promised careful site management from a site supervisor, with a specific promise to tarp the area, including the neighbor’s yard, to capture all debris. NO supervisor was on site during the actual execution of the project. As the photo shows, the area was INADEQUATELY tarped, debris was carelessly spewed all over our property and our neighbor’s. When supervisors finally visited the site, they promised to repair the neighbor’s yard. Once I paid my bill, they refused to make good on their promise. Additionally, the actual workmanship was sloppy. Among other things, they knowingly applied broken shingles to the new roof and did not apply a promised second coat of rubber in one area. Furthermore, the owners of Refined Home Services, Gino and Karen, were rude, dismissive, and dishonest when confronted with the facts. They denied that there was any debris mismanagement or damage, despite the photo proof included here. While the company replaced the broken shingles and finally cleaned up the initial mess, they refused to take responsibility for the damage they caused and left us in the uncomfortable situation they created with our neighbors. In short, Refined Roofing lacks quality of service, integrity, and decency. This company is not worth hiring … ever.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations. Customer satisfaction is our top priority, and we take concerns like yours very seriously. We sincerely apologize for any inconvenience caused by site management issues and have taken corrective action. Our team performed additional cleanup, addressed areas of concern with the roof, and made efforts to resolve the situation with your neighbor to the best of our ability. Unfortunately, we are unable to provide direct financial compensation, as our policy is to address concerns through corrective work rather than monetary reimbursement. Additionally, your neighbor is more than welcome to contact us directly at 603-702-5142 regarding their concerns. We'd be happy to help. We always strive to learn and improve from every experience. If there is anything further we can do to address your concerns, please feel free to reach out to us directly. Refined Home Services

• 1 out of 5Charles Ferraro2 years ago

  I hired Gino and team to redo two of my old decks. Yes, I originally posted a good review right after they finished and I normally would just leave it be despite the quality of Refined’s work completely failing the test of time. But the level of aggravation, harassment, and deviousness that I have experienced from Gino is beyond comparison, and trust me, I’ve dealt with some real bad contractors. While I can forgive (and did) the fact that when we originally did the first deck, they took forever to do it, lots of stops and starts, jagged nail lines, didn’t finish a stain as promised (until I foolishly paid them to finish the second deck, many months later) the part that forced me to rewrite this review is how badly the work held up and how Gino decided to manage the situation. I sent Gino pictures of leaks underneath these decks a month ago, and I gave him the benefit of the doubt that surely these brand new decks couldn’t already be leaking. I first called my window guy and he came and said no way this is a really bad deck job and showed me all the holes, I was aghast. I told gino and he said he would “look at his old photos” and get back to me the next day and send someone by. That of course never happened and it was only After calling multiple days in a row (and being ignored at first) and telling him that I found another leak that he offered to address it. But when I called the office to finally get someone to schedule, they changed their tune and said that they had pictures that showed how flawless their work was and that if I used a different contractor to fix their mess that that would void my warranty on their work. They were already covering their tracks. This really bothered me because they knew I spent the last few weeks having to hire multiple other people to figure out the source of the leaks, when gino and co obviously knew all along they were to blame. Rather than take any responsibility or just offer to come out right away and fix it, they play

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Charles, Thank you for sharing your feedback regarding your experience with Refined. We appreciate the opportunity to address your concerns publicly. You contacted Refined to replace your flat roof and decking. Upon inspecting your flat roof and decking, we provided a proposal to replace the damaged rubber roofing beneath the deck and AC units, which were damaged from years of leaking. You declined due to cost concerns. Our site foreman expressed his concern to you again while performing the replacement, and again, you told him not to touch the AC units or roofing below it verbally and via texts. Contrary to your claim, we did respond to your concerns promptly via text and phone call, offering to discuss the issue and potential solutions for replacing the roofing below the AC units. We also assured you that we stand by our work and would address any issues free of charge. You said your 'window guy' had already reviewed the leak, which he said was a roof problem. The photos you posted clearly indicate that the issues stem from the old roof section we did not replace, as we had suggested. The chimney and leaking windows depicted in the photos were not part of our work scope. We maintain our commitment to transparency and professionalism and stand by our work. We are more than happy to meet with a building inspector or manufacturer representative to assess our work as promised and contracted. Thank you.

• 2 out of 5Sandra PeacockEdited 4 years ago

  We engaged Refined Roofing to replace our aged roof on our house in Newburyport. We worked with Lucas and he was great at customer service and setting expectations. All went well up until the actual job was started and performed. Refined Roofing farms out the job to a third-party vendor with few english speaking members. The leader of the on-site vendor had trouble understanding us or our requests/concerns. Without english speaking staff on site you will have trouble communicating with the install team. The job was simple - Remove two skylights and replace with framing and sheathing. And then re-roof The vendor used the wrong size plywood (1/2" rather than 5/8") and the vendor totally botched the interior framing. Both needed to be re-done. Which means that the roof needed to be torn back to replace the sheathing. Less than ideal and create so much stress and quality concerns for us. We hired a contractor to repair the framing and inspect the roof. An additional cost that makes us wish we went with a more reputable roofing company.

  Reply from the business

  Sandra, I'm sorry to hear of your negative experience however to clarify this photo you have posted is not the area we replaced with azek (pvc board) this section in the picture is old pine board (notice the aging and chiped paint) this was either from before or of a section where work was not performed. We are happy to discuss this matter with you directly if you’d like to contact us.

• quick response28
• competitive pricing14
• skylight replacement10
• vinyl siding installation5
• ice dam removal5
• debris cleanup5
• gutter replacement4
• quick scheduling4
• shingle repair3
• front porch rebuild2
• polite installers2

14 more of the 146 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kristofer Johnson3 days ago

  Quick, friendly, organized crew did quality work. Quite happy with results. Will use again for other projects.

• 5 out of 5Kim O3 days ago

  I contacted Refined for some repairs due to a downed tree limb. I got an immediate response via email with a follow up as soon as their office opened the next day. While the estimated wait was 4-6 weeks they followed up the very next week with availability the next day. Eric and Cam showed up promptly, took a look at the damage and provided an estimate on the spot which we accepted. They started IMMEDIATELY! Both were incredibly pleasant and professional. The job was very well done, including clean up. We would highly recommend Refined for any repairs you need.

  Reply from the business

  Hi Kim, Thank you so much for the wonderful review! We’re glad Eric and Cam were able to respond quickly, get the repairs taken care of, and leave everything clean and looking great. We truly appreciate your recommendation and are grateful you trust Refined! Refined Home Services Team

• 5 out of 5anh hoang6 days ago

  Eric, the tech taking care of the repair for my knocked off splashing, did an excellent job smoothly. Thanks RHS and Eric.

  Reply from the business

  Thank you for the five-star review! We’re so glad Eric was able to take care of the repair quickly and smoothly. We’ll be sure to pass along your kind words to Eric. Thanks again for choosing Refined Home Services.

• 5 out of 5Galina Ye2 weeks ago

  If you’re looking for a reliable roofing company, Refined Home Services is the right choice. Eric was professional, punctual, and dependable from start to finish. He arrived on time for the estimate, and as soon as the weather improved, he …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Galina, Thank you so much for your thoughtful review and recommendation! We appreciate you taking the time to share your experience. We're glad Eric and the team were able to provide the professionalism, communication, and quality workmanship you deserve. Thank you for trusting Refined Home Services with your home. If you ever need us again, we'll be here to help. We sincerely appreciate your support! Refined Home Services Team

• 5 out of 5Nick Giangarra2 weeks ago

  Great company to work with. They did a great job on my residential roof.

  Reply from the business

  Hi Nick! Thanks for taking the time to give us a review. We're glad you had a great experience with our team and look forward to serving you again in the future. Refined Home Services Team

• 5 out of 5tom karlinski3 weeks ago

  Excellent experience. Quick, reliable

  Reply from the business

  Hi Tom, Thank you so much for your 5-star review! We're glad you had an excellent experience and appreciate your kind words about our quick, reliable service. It was a pleasure working with you, and we look forward to helping you again in the future! Refined Home Services Team

• 5 out of 5Joy Howlett4 weeks ago

  Carlos was the best!!!!....kept me at ease and did a wonderful job!

  Reply from the business

  Hi Joy, Thank you for the awesome review! We're happy to hear Carlos made you feel comfortable and delivered great work. We appreciate your support and look forward to helping you again if you ever need us. Refined Home Services Team

• 4 out of 5Brian McHugha month ago

  The four stars I’m putting on this job is because of the crew that was working here. Also, I’d like to say that Nic Is a typical salesman loves to talk but does not listen that is my biggest problem with this whole project other than I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Brian, Thank you for taking the time to share your feedback and for recommending Refined Home Services. We’re glad to hear you’re pleased with your new roof, siding, and skylight. We’re sorry, however, that your experience with our team’s communication did not fully meet your expectations. We’re pleased to hear that Dave was present throughout the project, serving as your dedicated site supervisor. Nic’s role as your estimator was to guide you through the planning process and coordinate the transition to Dave and the installation team. We appreciate you bringing your concerns to our attention. Feedback like yours helps us continue improving the customer experience, from the initial consultation through project completion. Thank you again for your business, your recommendation, and for taking the time to share your perspective. We hope to serve you again in the future. Gino, Refined Home Services

• 5 out of 5William Mc Nultya month ago

  Refined home services just completed removal and replacement of my single-family homes shingles. From helping pick out the proper product. To the skilled workforce. As well ss …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi William, Thank you so much for the kind words and for trusting us with your home. We know a new roof is a big investment, so it means a lot to hear that you were happy with the entire process, from picking the right shingles to the finished job. Our crew takes pride in showing up when we say we will, doing the job the right way, and making sure your property is just as clean when we leave as it was when we arrived. We're glad we could deliver on that for you. We truly appreciate your recommendation and the opportunity to earn your trust. If you ever need anything down the road, don't hesitate to give us a call. Thanks again for choosing Refined Home Services!

• 5 out of 5Joe Swadela month ago

  Dave Bucklin (Buck) was an amazing supervisor. Several "unexpected changes" happened during the demo. He handled it smoothly & made me feel comfortable. The workers worked so hard & with great attention to detail. This is my 2nd major …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Joe, Thank you for trusting us with your home—not once, but twice! That means more to us than you know. Every job can throw a few curveballs, and we're glad Buck was able to keep everything on track and make sure you felt comfortable through the whole process. Our crews take a lot of pride in paying attention to the details, and treating every home like it's their own. We'll make sure Buck and the crew see your review as they'll really appreciate it. Thanks again for the recommendation and for putting your trust in Refined Home Services. If you ever need us again, we'll be there.

• 5 out of 5Ruth Rileya month ago

  We had Refined Home Services replace the roof of our 250 year old home and troubleshoot a few problems. They finished everything in one long day, cleaned up and everyone was easy to deal with. Someone was on site all day overseeing the job …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review, Ruth! We are happy to hear your experience with the crew was easy and that you are thrilled with the workmanship and top quality materials. It was a pleasure working with you and we hope to serve you again in the future. The Refined Home Services Team

• 5 out of 5Pam Hansena month ago

  I recently had 14 windows replaced in my home. From start to finish I was very happy with my experience with Refined Homes. From the initial window selection to final install, everyone was very helpful and fully invested in my satisfaction with the project. I highly recommend them and will use them for future projects!

  Reply from the business

  Hi Pam, Thank you so much for the great review and for trusting us with your home! Replacing 14 windows is a big project, and we're honored you chose our team to handle it. We're glad to hear you had a great experience from selecting your windows all the way through the installation. Our goal is to make the entire process as smooth as possible while delivering quality workmanship you can count on. Thank you for taking the time to give an honest review of your experience with Refined Home Services. We value every recommendation and look forward to working with you again on your next home project. Refined Home Services Team

• 5 out of 5Rom Valmea month ago

  I requested for Refined Home Services to replace my skylight which was leaking. They successfully replaced the unit and stopped the leak! Eric provided clear communication and evaluation of the situation and made me feel at ease with having to make this repair to my home.

  Reply from the business

  Thanks for the great review! We're glad we could get that leaking skylight taken care of. We'll be sure to pass your kind words along to Eric. Thanks for trusting Refined Home Services with your home!

• 5 out of 5Ryan Miller2 months ago

  Working with Nic & Refined was the best decision I could've made for my home. My vacation property in Rye New Hampshire desperately needed a new roof, siding, and windows. They helped me through every step, explained the entire process, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Ryan, Thank you for the awesome review! We know investing in your home is a big decision, and we're grateful you trusted us with your roofing, siding, and window project. It was a pleasure working with you from start to finish, and we're glad Nic and the team could deliver the quality and communication you deserve. Enjoy your upgraded home, and thanks again for choosing Refined! Refined Home Services Team

Before and After Kingston, NH See those dark streaks, curled edges, and worn-out shingles? Those are signs your roof may be reaching the end of its life. If your roof looks like the "before" photo, give us a call for a free inspection.Aug 6, 2026Call now

• Licensed

  “…Honest Pricing Licensed & Insured BBB Accredited A+…”

• License number shown

  “…03848 NH: 603.702.5142 MA: 978.891.4088 License # CS-109508 ROOFING ROOF REPAIR ROOF INSTALLATION…”

• Warranty offered

  “…& Operated Lifetime Warranties Satisfaction Guarantee ​ ​ Our goal is simple: to make your…”

• Free estimates

  “…GET A FREE ESTIMATE A+ Rating 5.0 Rating 5.0 Rating 4.9…”

• 24/7 emergency call-out

  “…We offer 24/7 emergency roof repair services. In…”

Their site also states: insured, mentions the bbb.