Randall and Son

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5M Ta month ago

  Randall and Son came out and inspected my roof due to an ongoing leak. They submitted photos to my insurance company claiming there was hail damage. Once they were made aware that insurance would not cover it, they blew me off. I had …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback. We’re sorry to hear you left feeling this way, as that’s never the experience we want any homeowner to have. At Randall & Son, we work with both insurance and retail customers every day. Our goal is always to provide an honest assessment of a home’s condition and discuss all available options. If there was a communication issue or you didn’t receive it, we sincerely regret that and would have welcomed the opportunity to address it. We take pride in serving our customers with honesty, transparency, and quality workmanship, and we’re disappointed that your experience didn’t reflect those standards. We wish you the very best with your roofing project.

• 1 out of 5Shayna Schmita month ago

  Had a roof estimate done and insurance approved half the roof and gutters and not the whole roof originally. I got a message that the roof was covered in full from DR&S but the gutters were still not. Well, come to find out, the roof wasn’t …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Shayna, we’re sorry to hear you feel this way. We strive to provide clear communication throughout every project and take concerns like yours seriously. Because every insurance claim and project is unique, we’re unable to discuss the details publicly. We appreciate your feedback and remain committed to providing every customer with honest service and quality workmanship.

• 1 out of 5D J Collins2 months ago

  Very unfortunate experiences with company's customer service, response to questions, followup with management, and their overall abilities to provide sound advice and support during prework phase. I would give them a zero if I could. Buyers beware of their pressure tactics and unprofessionalism.

  Reply from the business

  Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience. At Randall & Son, we strive to provide clear communication, professional guidance, and responsive customer service throughout every project. While we recognize that not every experience meets expectations, we take all feedback seriously and use it to continually improve. We appreciate the opportunity to have worked with you and wish you the very best moving forward.

• 1 out of 5GregMic4 months ago

  I requested a quote from Randall & Sons Roofing and unfortunately had a very frustrating experience. After waiting six weeks with no progress, I had to escalate to their VP of Sales just to get traction. I was then handed off to a new sales representative, and it still took another two weeks to finally receive a quote. At that point, I was told they would only take on the work if I replaced my entire roof, which was never communicated upfront. That lack of transparency, combined with the delays and difficulty getting basic follow-up, made this a challenging company to work with. I’ll be moving forward with a competitor that values responsiveness, clarity, and the customer experience

  Reply from the business

  Greg, thank you for your feedback. We’re sorry to hear you were not satisfied with your experience, as providing excellent service and communication is something we take seriously. While we understand we may not have been the right fit for your project, we do appreciate the opportunity and wish you the best moving forward.

• 1 out of 5Ryne ValettEdited a year ago

  The job isn't complete since I started in June. Roof was replace but still waiting for other work to be completed. I'm more involved in the process than I was told I had to call the insurance company multiple times as well as get in contact with the sales rep. Not what I paid for in having to do the work myself. Lots of radio silence when the 1st half of the check was collected. Then when the 2nd half was needed that's when all the leg work was starting to be done. But once again no follow up and still not complete I am the one who has to follow up must not be important to them. The process for the whole thing was not what it should be. I was advised that RNS would work directly with my insurance company on any issue. Come to find out the message was sent to the "wrong" person. This whole process dragged on far to long and should have been completed quicker.

  Reply from the business

  Ryne, we’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a project takes longer than anticipated and communication doesn’t feel consistent throughout the process. Our goal is to keep customers informed every step of the way, and we’re disappointed to hear that wasn’t your experience. We appreciate you taking the time to share your feedback, as it helps us continue improving our processes. Thank you for trusting Randall & Son with your home.

• 1 out of 5Bob Jedro2 years ago

  I thought I would be dealing with Randall Roofing, but someone from Home Services showed up instead. The price was good and they promised to send a confirming quote 4 times, but never did. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Bob. We are located in St. Charles, IL. We think you might have the wrong company. We are sorry to hear about your experience with the alternate company though.

• 1 out of 5Michael Cornwell2 years ago

  Dont deal with Anthony

• 1 out of 5Jack Tegtman2 years ago

  There was an obvious lack of knowledge of roof repair, and experience. Wanted a facia replacement that stumped them. Didn’t want to work on my house because of its age. They are obviously looking for the same day tear off and reshingle. Easy jobs with “hail damage “

• roof replacement177
• insurance claim assistance98
• answering questions65
• easy process49
• easy to work with48
• hail damage repair35
• gutter replacement29
• siding replacement20
• free inspection9

14 more of the 544 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Taylor16 hours ago

  Like many folks, we experienced significant wind and hail damage from one of the major storms this spring. We contacted Randall and Son Roofing(RNS) as they had been highly recommended by several of our neighbors who had used them to repair and replace roofs in the past. RNS assigned Tyler Flanagan as our representative and he came and inspected our roof, assessed the damage, and then guided us through the entire process leading to the installation of an excellent new roof, which has now been completed. Tyler clearly showed us the damage and explored our options with us. There was no pressure regarding how to proceed and after we chose to explore an insurance claim, Tyler then patiently assisted us in working through the entire process and was always a phone call away whenever we had a question. The RNS policy of having an assigned representative be the point of contact for a project from start to finish worked very well for us and we could not be more pleased with the result, as Tyler always went the extra mile for us.

  Reply from the business

  Thank you, John, for the kind words and for trusting us with your home. We’re grateful you had a great experience with Tyler and our team. We truly appreciate your business and your recommendation!

• 5 out of 5Mike Kennya week ago

  Outstanding service from beginning to end. Great communications and follow up. Excellent craftsmanship. RNS did everything they promised. We are very pleased and highly recommend RNS Roofing.

  Reply from the business

  Mike, thank you for the great review! We’re so glad you had a positive experience from start to finish and that our team delivered on everything we promised. We truly appreciate your recommendation and your trust in RNS Roofing!

• 5 out of 5Ryan Haroldsona week ago

  Tommy was the ultimate professional. He worked with our insurance to help replace the roof and siding. RNS made it affordable for our family to upgrade to hardie board. Tommy even went to pick up a hard sample for us to see a larger piece …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ryan, thank you so much for the 5-star review! We’re thrilled to hear about your experience with Tommy and the RNS team. Going above and beyond for our customers is always our goal, and we’re glad Tommy was able to help you navigate the insurance process and find the right Hardie® siding upgrade for your home. Thank you for trusting us with your roof and siding project!

• 5 out of 5Carol Madej2 weeks ago

  Very pleased with completed work done.

  Reply from the business

  Thank you, Carol, for your 5-star review! We truly appreciate your trust in Randall and Son. We’re so glad to hear you were pleased with the completed work on your roof and gutters. It was a pleasure working with you, and we appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help!

• 5 out of 5Sandra Robinsona month ago

  State Farm declined my claim for a new roof from hail damage in June of 2025. Chris and Tatiana pursued it relentlessly. State Farm came out for a second look in the spring of 2026 and approved the new roof and gutters. Within weeks Randall …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sandra, that kind of back-and-forth with an insurance company is exhausting, and we're really glad Chris and Tatiana stayed after it until State Farm came around. Getting the roof and gutters done in a single clean day is exactly what we aim for. We'll make sure they both see this. Thanks for trusting us with your home.

• 5 out of 5Isaac Paetzolda month ago

  Everyone involved in this project, which was huge, was excellent to work with! Things went smoothly on time and professional. Would definitely recommend them and reduce them again.

  Reply from the business

  Really glad a project this size went smoothly from start to finish. The whole crew works hard to keep things on schedule and on track, so it's great to hear that came through. We'd be happy to help again whenever you need us.

• 5 out of 5Joe ZEISBERER2 months ago

  It takes a lot to impress a 92 year old person but I am impressed

  Reply from the business

  That might be the best compliment we've ever received, Joe. Really glad we could earn it, and we appreciate you trusting us with your roof.

• 5 out of 5gary kendall2 months ago

  Tommy, and Ed are amazing people to deal with and get everything done in a timely orderly precise order. Will recommend to everyone.

  Reply from the business

  Thanks, Gary! Tommy and Ed will be glad to hear this. We take a lot of pride in keeping projects on schedule and doing the work right, so it means a lot to know that came through. We appreciate the recommendation and hope to work with you again down the road.

• 5 out of 5Roberto Lozano2 months ago

  Would highly recommend working with Randall and Son. We installed a new roof, windows, siding, and even some insulation. Andy was fantastic, since the first meeting I knew that I would enjoy working with him, highly organized, professional, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Roberto, it's great to hear the whole project came together the way it did. Andy will be glad to know the experience from that first meeting through the finish felt like a true team effort. We appreciate you trusting us with the roof, windows, siding, and insulation all at once, and we hope to work with you again down the road.

• 5 out of 5Dieter2 months ago

  I never thought replacing my roof and siding would be such an easy process.....heck I didn't realize they were damaged enough to need to be replaced. The Randall and Son Project Manager showed up at my doorway and made me aware that my house had been hit by a hailstorm. He whipped out his ladder and jumped up on my roof. A couple minutes later he informed me that I did indeed have damage and that I may qualify to have my homeowners insurance cover the cost, minus my deductible. Well, he was right !!! From start to finish it was easy-peasy !!!! My neighbors on both sides are both submitting hail claims also. The quality of their work was impressive, no detail was too small. The whole process was seamless...Tommy was a GREAT representative, incredibly organized and ready to help. Thank you Randall and Son......you have a world-class organization. Thank you, Tommy Dieter Johannsen.....Elgin resident

  Reply from the business

  Dieter, that's a great story and we're so glad Tommy caught the damage before it turned into a bigger problem. Walking a homeowner through the insurance process from inspection to completion is exactly what our project managers are there for, and it sounds like Tommy knocked it out of the park. We'll make sure he sees this. Your neighbors are in good hands too!

• 5 out of 5Gary Kenall2 months ago

  Clean and precise

  Reply from the business

  Thanks for the kind words, Gary. Clean and precise is exactly what we aim for on every job, and it's great to hear it showed.

• 5 out of 5Peter2 months ago

  Called the right guys. Called for a roof inspection after a recent storm and ended up with a new roof covered by insurance

  Reply from the business

  Really glad the inspection led to a full resolution for you, Peter. Storm damage claims can be a hassle to navigate, and it's great that we could get you a new roof without it coming out of pocket. We're here if you ever need us again.

• 5 out of 5Craig2 months ago

  👍👍

  Reply from the business

  Thanks for the thumbs up, Craig. Glad we could take care of you, and don't hesitate to reach out if you ever need anything roofing-related down the road.

• 5 out of 5tom2 months ago

  If your looking for any any roof or siding work Ed and his team are the guys…looks fantastic👍 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Really glad Ed and the team delivered on both the roof and siding, Tom. Come back anytime you need us, and thanks for spreading the word.

Winter weather can be tough on your home, so now is the time to make sure your roof is ready. If your roof is showing signs of wear, leaks, missing shingles, or storm damage, a roof replacement before winter can help protect your home from snow, ice, and freezing temperatures. At Randall & Son Roofing, we provide complete roof replacements backed by more than 45 years of local experience. Schedule your free roof inspection with us today and get your home ready for winter. Aug 11, 2026Learn more

• Licensed

  “…company, make sure they’re licensed, insured, and have a strong local…”

• Warranty offered

  “…Owned Highly Reviewed Industry Leading Warranty Financing Available Our Company RNS…”

• States years in business

  “…, family-built storm damage roofers For more than 45+ years, our team at Randall & Son has…”

• Free estimates

  “…Partners LET’S GET STARTED Schedule a Free Inspection Contact Us Instagram Facebook About…”

• Financing available

  “…Reviewed Industry Leading Warranty Financing Available Our Company RNS in Numbers 48…”

• Family owned

  “…Read More Local Family Owned Highly Reviewed Industry Leading…”

Their site also states: insured, states a founding year.