Line by Line Roofing

8 of the 12 one and two-star reviews we hold, most recent first.

• 2 out of 5Mr King J6 days ago

  Miss Bryhn came by. She told me that tarps would be put over all my bushes (I have 17) to prevent scrap and nails falling in to them and causing damage. She said this would included a drip guard. I had pointed out that I have non-standard …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Heather CordascoEdited a week ago

  Company is different than it was two years ago not sure if I’d recommend.

  Reply from the business

  Thanks you so much Heather!

• 1 out of 5Chen ChangEdited a month ago

  I just got a new roof and I have no complaints about the roofing job. It only took about one week for them to complete the job after I saw the flyer from my mailbox and called them. However I did find something weird had happened with their …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your feedback and the opportunity to clarify. We are a family owned company. Please know that every hard earned dollar is as important to us as it is to you. That is why we have clearly listed company policy on all of our promotional materials. At the time of your purchase, you chose to finance your roof replacement. As part of that agreement, our company covered the financing costs charged by the lending institution—an expense that is not insignificant. After the contract was signed, you requested an additional discount from a promotional flyer. While we certainly understand wanting to take advantage of savings opportunities, our promotions are not designed to be combined or “stacked,” especially after an agreement has already been finalized. Applying both the financing cost coverage and an additional discount would have reduced the project below a sustainable level for our business. We made every effort to clearly explain this during our conversations, and we always strive to be transparent and fair in our pricing from the start. We value every customer and stand behind the quality of the work and the terms agreed upon. If you’d like to discuss this further, we’re always happy to continue the conversation offline.

• 1 out of 5Sharon Waldrop4 months ago

  I just called into the office and a lady named then I would highly recommend everyone take their business elsewhere if they treat people like this very unacceptable.Annette answered the phone and was very rude. The first interaction with a customer was to get hung up on before. Any other questions or answer was unacceptable. If this is a type of service you get just by calling in the office then I would highly recommend everyone take their business elsewhere if they treat people like this very unacceptable. I literally asked a question if someone that works there was available. She didn’t ask to take a message or for him to call me back. She just said no and hung up the phone.

  Reply from the business

  Sharon, we get a lot of spam calls so there might be a chance that somehow the office thought it was a spam call. We record all our call’s and think somehow she was confused. We sincerely apologize for the inconvenience and if there is anything we can do to make your experience better please call back and we will do it!

• 2 out of 5Drew10 months ago

  Lack of attention to detail.

  Reply from the business

  Hey Drew! We are sorry to hear that. What is your last name so someone can reach out to resolve this issue! Thank you!

• 1 out of 5McKayla Harlowa year ago

  Beware of Line by Line Roofing in Williamsburg. I reached out to them on behalf of my elderly mother, and it quickly became clear they were trying to take advantage of her. They were severely disorganized, their pricing kept changing, and the terms were never consistent. Instead of clear communication, we got vague answers and high-pressure tactics. These shady practices were enough for us to walk away before any work began. I would strongly warn others—especially families with older homeowners—to stay away and choose a company that is professional, transparent, and trustworthy.

  Reply from the business

  McKayla, We are so sorry you have had this experience. We do not see anyone with your name or last name in our system. We are a locally owned small family business and I can assure you we take care of our elder's and NEVER try to get one over on anyone. If you would please call the office we would love to chat and figure out if this was indeed us and how this happened so we can improve and deal with it in a professional manner.

• 2 out of 5Kemper Kibler2 years ago

  Ready Roofing installed a roof in January 2021. The one positive thing I can say is that it hasn't leaked yet (only reason for 2 stars versus 1). The entire experience was more difficult than it should have been, and there were some shady business practices. A few high (low) lights: -- I called due to a leak and the initial inspection occurred while I was out of town. I received no feedback and had to have them come back out a second time. --They encouraged me to file a claim with insurance, even though there wasn't an associated weather event. This delayed the process significantly. --When the insurance claim was initially denied, they said they had "people" that would work it and at least get some assistance from the insurance company. The end result was $0 from insurance. --Obtaining a quote that matched what I was verbally told regarding scope and price proved difficult. --I asked if a Ready Roofing employee would be on-site during the install. I was told yes, but this didn't occur. --The first crew made many mistakes, didn't take what I feel were adequate precautions to protect areas in the work area, and left a large amount of trash (including cigarette butts). --A second crew had to come out and fix the first crews' mistakes, and did a decent job. --One area had to be re-flashed once, and their QA person told me it still wasn't acceptable and they'd be back, but that didn't occur. --I was pressured to "sign off" on the job when it wasn't completed to my satisfaction. --The biggest issue: after the job was completed, the salesman stopped by and asked me to pay additional money because the job wasn't quoted properly (I took this as bait and switch). I assume the fact that I declined was the reason the flashing wasn't fixed.

  Reply from the business

  Kemper, we are under new ownership. Is there anything we could do for you to improve the situation of the past? If so please let us know!

• 1 out of 5Deborah Johnston3 years ago

  These shiesters put a new roof on a rental house of mine and I regret it everyday. It was a disaster from day one! It all started in early Dec. 2022. At first rr gave Brad, the worker, the wrong email address for sending the proposal to me so there was a delay in communication. After I gave Brad the correct email he then went to the wrong house, then after that he took the wrong measurements. This was all a huge delay in getting my roof on which had active leaks. Finally, when that was all set straight. Brad told me they could not do the roof as there was a big rain storm coming which would last a week. I asked if he could put a tarp over it and I was told no that it would make it worse. One of my tenants in that house had health issues and the moisture and mold were affecting her. Meanwhile I was contacted by the secretary at rr and she said she wanted to confirm I wanted the dark grey shingles. I had previously told Brad I wanted the Pewter Gray. So I had to straighten that out with her. I called back after a week and asked Brad if he could put the roof on now. He told me no, because there was another rain storm coming. The answer again was no to tarping the house. Due to all their mistakes my roof got delayed and my poor tenant had to suffer all thru it. More inside water damage was done too during this time. Finally around Jan 6 2023 the roof was put on but the tenants reported the roof was still leaking and sent me pics. I told rr. They came out but shortly after that my property manager there said there was more leaks and I reported in to rr. Again, they came out. Shortly after that my property manager said there was another leak. rr came out again. The leaks finally were stopped but my long term tenants had moved out. Furious, I called Davies and told him I wanted a huge refund as their company was very slack and unprofessional in their work. Had a hard time getting up with Davies as many times he would not return my calls. He said he w

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are so sorry this happened! We are under new ownership and want to know whatever we can do to possibly improve the situation. Please contact us!

• kind staff8
• leak repair6
• estimate process6
• new roof installation4
• easy process4
• installation team3
• quick job3
• initial estimate2
• explaining work2
• follow through2
• efficient installer2
• fair quote2

14 more of the 144 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jessica Crossetta day ago

  Great experience with this local company. I got 3 estimates for roof replacement and all were about the same, but went with Line by Line because they were the only ones that actually went into the attic and on the roof to get a good idea of what needed to be done and replaced. Scheduling was easy, no long wait, and the job was done in 1 day. Crew laid out tarps to protect things and cleaned up thoroughly, even blew off the walkways.

  Reply from the business

  We LOVE this review Jessica b/c yes, we do try and go above and beyond for our customers in many ways. We ar SO happy that you are happy with the finished project!

• 5 out of 5cay Davis4 days ago

  Great folks, professional, care about doing a good job and to our satisfaction. We love our new roof, completely redone!

• 5 out of 5John Ja week ago

  First, let me start by saying Jessica was fantastic. She came to the house to give me a quote and was very thorough and honest. She helped this colorblind guy out! She suggested Hunter green which my wife later agreed would look amazing and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  SO kind of you to leave this about us John! We appreciate your business and you!

• 5 out of 5Michael Hanfa week ago

  Small area roof repair. Vent replaced and other areas identified corrected as well. On time as scheduled. Note that once a technician evaluates the issue there is a two week hold before a date for repair can be scheduled.

  Reply from the business

  Thank you Michael for this review! Yes, lead time is a great point, as is the case w/ most reputable companies!

• 5 out of 5Doris Freunda week ago

  Great experience and workmanship. Will recommend to others.

• 5 out of 5Frederick Wachtera week ago

  We had our garage roof replaced. They did a fantastic job. Very courteous and forthcoming with any information necessary. Highly recommended.

  Reply from the business

  Thanks Frederick! We aim to please and happy YOU are happy!

• 5 out of 5Yvonne E.a week ago

  Line By Line was phenomenal! The project manager, Michael Rusk, is more than a 10 out of 10 - a true professional who's knowledgeable about every aspect of roofing, including copper flashing which you don't see every day. And Brian and his crew gave 100% working from dawn to dusk during the hottest, most humid weather - don't know how they do it. The bottom line is that I highly recommend Line by Line for your roofing job - they will not disappoint.

  Reply from the business

  Thank YOU Yvonne for the positive feedback and comments. Thrilled you are happy!

• 5 out of 5Chris Arnold2 weeks ago

  Line by Line did an excellent job on our roof at a very reasonable price. They accomplished the job in a very timely manner, cleaned up the entire area wonderfully, and provided top notch service. We couldn't be happier with the whole experience.

  Reply from the business

  Thank you SO much for your kind words, Chris! We aim to please and appreciate you giving us a try!

• 5 out of 5Robert spady3 weeks ago

  At the time, our roof was leaking into our bedroom, so we couldn't wait another day. They were thorough enough to not just replace the shingles but also remove any damaged or worn plywood. In addition, while the roof was open they went down …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank YOU Mr. Spady for taking the time to write this and happy we could get your project done so quickly!

• 5 out of 5Laurie Rokutani3 weeks ago

  Excellent quick response time for estimate and service. Best price. Friendly folks and seemed very knowledgeable, competent, and thorough.

  Reply from the business

  We appreciate you Laurie!

• 5 out of 5Glenda Covingtona month ago

  I am very pleased with my new roof installed by Line by Line. The entire experience from the estimate by Eric to the finish was professional and transparent. Eric provided me an estimate with an inspection and photos of the damage. Michael …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you SO much Glenda for complimenting not only our staff but also our dedicated sub crew!

• 5 out of 5Angela Turnera month ago

  This team along with the project manager & others,did such a great job on my roof replacement this past Friday .I would recommend them judging by numerous photos of the job done.Line by Line is the name of the company.

  Reply from the business

  Thank YOU Angela! We so appreciate you trusting us with your property!

• 5 out of 5cindy mcleana month ago

  Line by line roofing performed a very professional job on the replacement of a roof for my addition and front porch. The sales representative Jessica was very knowledgeable and their product is superb. You’ve got to try line by line roofing for a very reasonable price and excellent service also the foreman or project manager Jeff was very friendly and helpful as well. The workers were efficient and courteous, and I am extremely happy with the job

  Reply from the business

  You are so kind to leave these words for us and our future happy customers! Thank YOU!!

• 5 out of 5Marin Nicholsa month ago

  They did a great job and were easy to work with. Very reliable and affordable!

  Reply from the business

  Thank you SO much for your kind words, Marin! We aim to please and appreciate you giving us a try!

This home near Lanexa received a roof inspection. Vent pipes and shingles were checked for wear and damage. Debris was cleared from the roofline during the visit. Flashing around the vent pipes was checked for gaps. Curious about residential roofing? Line By Line Roofing is ready to book your next visit.1 day agoBook