Homefix Roofing and Window Installation of Northern Virginia

8 of the 33 one and two-star reviews we hold, most recent first.

• 1 out of 5Eda Kocak-Shelton2 years ago

  Literally the worst service I have used. They say they’re open on Saturdays but every single time I try to call them I always get their voicemail, and no one calls me back until a few days later. I’ve been trying to get someone to come out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Eda, We are so sorry to hear that the services our team provided didn’t meet your expectations. Your customer experience is very important to us, and we genuinely want to make things right. Please let us know how we can improve and what we can do to make up for this.

• 2 out of 5Jennifer Elinow3 years ago

  Do not give them your contact they will harass you. I requested general I information and got spammed with calls

• 1 out of 5Diamira Devries3 years ago

  First they delivery wrong color of siding and if I known the rest I had cancell the contract. Work was supposed to be like the front and really they just continue calling with excuses to charge and charge more because a bad written contract and the seller was , I’m sorry that’s not my part etc. end up paying almost 5k more of what agreed just to get that out of my way but never will go back to this company or will recomend. They offer discount but only if you do videos testimonial like buying your opinion for a discount that is overcharged on first place . Work was done December 2021 and yet we are end of Aug 2022 and the supervisor was to come to inspect the work with us and never had show up . Go figure how their customer care is.

  Reply from the business

  Hi Diamira, I am so sorry that this has been your experience with us, we never want any of our customers to feel like that. I would love to help you resolve this and get some more information from you too, so that I can have a better understanding of what happened and help you best. Could you please reach out to us at customercare@homefixcr.com? Thank you for taking the time to let us know what happened and allowing us the opportunity to correct any mistakes or disappointments.

• 1 out of 5Mari S4 years ago

  Please do not use this company. I have used this company since I bought my house in 2015, as the prior owners had an existing warranty when they installed the roof. Since purchasing the house they had to come out once/twice a year for the same roof leak issues in the same areas until I moved away on a reassignment overseas. While overseas in 2021, the same leak issues in the same areas were seen yet again, but this time they stated they will not fix the leak. They stated another company did work and therefore voided the warranty. The issue is that I had called Homefix to remove the solar panel, who referred me to another company to conduct the work. I removed the solar panel and they had come times after that, as their roof job is solely patch work needing to be done on a yearly basis (constant leaks). They even went further to state the warranty has expired on my roof. Please note this conversation was held before the supposedly expired warranty, and my roof was only 10 years old. I asked to see documentation of pictures and/or warranty and nothing was received. On 12/28, I reached out yet again to Homefix and S. Lancaster (aka Herring) stated she was the Director of Operations and did not have a Supervisor of whom I can speak with, as she is the highest on the chain of command. I work for the US government and to be abroad and to be treated this way is unfathomable. To make matters worse, she ended the conversation with " I don't think we are having a productive conversation, so I will excuse myself. Bye." I understand, everyone is dealing with trying times but to deal with these actions, please do yourself the favor and save yourself the headache - find another company. After all this, I hope everyone has a safe and Happy New Year, life is truly to short to be dealing with companies like this.

  Reply from the business

  Mari, we are very sorry to hear that you had a negative experience with one of our representatives, and we would love the opportunity to speak with you further to discuss your situation. Every customer experience is a learning opportunity for us, and while I regret your outcome, I thank you for sharing this with us. We have forwarded your complaint to our Customer Care team. If you are willing, we encourage you to reach out to them directly at CustomerCare@homefixcr.com so we can learn more. Thank you for providing feedback so we can continue to improve.

• 1 out of 5Diana Davila4 years ago

  A sales rep from HCR came to my house to give me an estimate to replace our front door. He was drunk, rude, and so inappropriate that I literally had to throw him out of my house. HCR then sent another sales rep who apologized profusely and I did agree to have them replace our front door. It was later I realized after comparing my price with others in the neighborhood that also had their doors replaced that I was significantly overcharged. I continue to repeatedly get calls from HCR asking if I want work done on the house despite contacting the company multiple times to remove me from their calling lists. Awhile back I contacted their CEO who then had someone else talk to me, who very adamantly promised that I would be removed from their call lists. I still get calls weekly, daily, hundreds of calls every month. The callers state they are from HCR and they know my name and address, so I know I have not been removed from their call lists.

  Reply from the business

  Hello Diana, I am very sorry to hear that you experienced this. I want to also apologize for the delay in the response. We just had a change in brand management and hope that we can take your bad experience and become better at our craft. I do hope that you have not received any further calls from us as you requested. If there is anything else we can do, please feel free to reach out to me personally at tdavis@homefixcr.com.

• 1 out of 5Wes Clayton4 years ago

  Gave me a ridiculous price on roof replacement, $20-30k, for a 1500sf house. National average is $5-8k After talking to them I have started getting bombarded with calls and texts from other companies about roof replacement. I know they put my number out there, because i have literally spoken to no one except them about my roof, and do not put my phone number into websites.

  Reply from the business

  Wes, we are so sorry to hear that you did not have a 5 star experience with us. I would love to look into this further, and review the estimate with you to help in any way possible. Sometimes the cost of the roof can be impacted by factors like the steepness of the roof or slope, and our pricing is slightly higher than most due to our comprehensive triple platinum warranty. It also may have just been quoted incorrectly, so I would love to get some more information from you so I can help resolve asap. Could you please email me at customercare@homefixcr.com?

• 1 out of 5Daniel O4 years ago

  I didn’t use their services, but one of their technicians came to my door to advertise. I heard them out and was interested at first, but they kept calling at the worst times. I was so annoyed that i asked them to take me off their call list. They didn’t. So I blocked their number. Now they are calling me from out of state numbers. It also sounds like scam calls when I do pick up. I’m pretty sure they are outsourcing their sales calls to a call center.

  Reply from the business

  Daniel, we are so sorry to hear that happened. We do not utilize out of state numbers, so I would like to get a little more information from you so that I can investigate further. Could you please email us at customercare@homefixcr.com so we can help resolve asap?

• 2 out of 5Michael S. Steinebach5 years ago

  I Don't recommend these folks. Everything in the ordering process took a long time and they didn't get it right, twice. They still haven't resolved all our issues and now they have ghosted us. Next step is a BBB complaint. We've already been telling our neighbors to NOT do business with them. Gave them two stars because the installers did an OK job and were respectful. We have been dealing with them for almost two years.

  Reply from the business

  We are so sorry that your project has been taking longer than expected. We have passed your information onto our Customer Care Team so they can follow up. If there is anything further we can do in the meantime, please don't hesitate to contact us directly at CustomerCare@homefixcr.com.

• estimate19
• siding installation14
• warranty12
• responsiveness12
• courteous staff9
• professional crew7
• roof replacement5
• financing options5
• clear explanations5
• garage doors3
• informative staff3
• gutter replacement3
• trim replacement2

14 more of the 185 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5matt smitha year ago

  Until today they were excellent. They stayed in the driveway for about 30 minutes then left. They didn't knock on my door. (Apparently they called me, but my phone didn't ring. I got the voicemail 11 hours later. That is an issue with my phone company!) When I called their office I was put on hold. After over 23 minutes I hung up and wrote this review. They still get 4 stars though because of all of the goodwill they have earned so far.

  Reply from the business

  Thank you, Matt, for sharing your experience. We appreciate your understanding and the goodwill you’ve shown. We are addressing your concerns to ensure our service meets your expectations.

• 5 out of 5John Cunabaugh2 years ago

  This was a quick decision and one I'd make again. Thanks 110% to Breezy, our Homefix consultant. Within 5 minutes we felt we had met not only someone who truly knew the hows,whats,and why's of all points exterior design and functionality. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  John, thank you so much for taking the time to let us know about your wonderful experience with us! We love seeing the picture of your new door too, we can't wait to do business with you and your family again soon!

• 5 out of 5Michael Smith2 years ago

  Has was amazing! Great experience and fast. 5 stars!

  Reply from the business

  We're thrilled to hear that you had an amazing experience with us at Homefix Roofing and Window Installation of Northern Virginia, Michael! We take pride in providing fast and efficient service, so it's great to know that we met your expectations. Thank you for taking the time to leave us a 5-star review, we truly appreciate it!

• 5 out of 5Carlos Villatoro2 years ago

  Some how I got a call from this company (Homefix )couple days ago, I believe they were just cold calling. Well I was in the market to replace the windows in the house. So I accepted the offer for a free no obligation consultation. Set up the appointment and on the day of appointment I was called to confirm the time. Lauren showed up right on time, she was very professional, explained everything to detail and asked me if I had questions at the end. Me and my wife were very satisfied with the knowledge and information she provide and I am happy to Share that we went ahead to install our windows with them, at a price that we both agree. Really recommend her she is very professional and not pushing to make the sale, more likely for the client to decide. Great job Lauren, can’t wait to see my windows install.

  Reply from the business

  Carlos, thank you so much for the kind words! We are so happy that you had the chance to work with Lauren and our company. We can't wait to see your brand new windows get installed soon!

• 5 out of 5Linda Johnson3 years ago

  My appointment with Has from HCR was far more informative which made it a no-brainer in my decision if 1 needed to replace my roof now and /or should HCR be the Company that I trust for the job! Try them for yourself, I Did and will recommend and use them again! By the way Has’ presentation leaves you little or no questions. So excited about the many options they offer!

  Reply from the business

  Linda, that is exactly the type of feedback we love to hear! We know any home improvement project can be overwhelming and typically very stressful, so we do our best to alleviate any of the concerns and make it as painless as possible. We are so happy that you had a chance to work with Has and can't wait to see your brand new roof soon!

• 5 out of 5Alpha Jalloh3 years ago

  Rachel Defibaugh visited our home and we had a splendid time with her if the rest of their service is anything like hers, I’d like to say we are looking forward to what’s next.

  Reply from the business

  Thank you so much for letting us know about your splendid experience with Rachel and our company! We are so happy that you chose our company and look forward to earning your business again soon :)

• 5 out of 5Kim Harris3 years ago

  Has listened to our concerns and was able to provide us with solutions to our window problems. He was then able to provide us with pricing and financing options. Has patiently worked through several options while we decided on exactly which windows to replace. In working through the numbers, Has recalculated the total and was able to explain the price of each window. He also offered a discount based on participating in their marketing program. Most importantly, Has listened and walked us through the pricing and warranties with the company.We are very happy and pleased with the care and expertise of the presentation.

  Reply from the business

  Kim, that is so wonderful to hear! We really believe that taking the time to educate our customers and fully explain the whole process makes such a difference. And it sounds like that is exactly what Has did! We can't wait to see your new windows and look forward to doing business with you again soon!! :)

• 5 out of 5Michael Wright3 years ago

  Has was fantastic market representative. He walked my wife and I through the entire process for purchasing. He took the time to explain things simply so that we could understand the product and options that were available. HE IS ONE OF THE BEST SALESMAN I HAVE EVER DONE BUSINESS WITH. Looking forward to the install based off the experience with Has!

  Reply from the business

  Thank you so very much, Michael! We think Has is pretty amazing too and we are so excited to get started on your project and keep the great experience going. Please feel free to reach out to us at any time if you have any questions about the status of your installation or if we can do anything at all!

• 5 out of 5Yvonne Kenney3 years ago

  Has, Was very professional he explains the overall quality of the sliding door I like to purchase. Also he was very patient with me making my decision. I also had new windows and front door installed by this company.

  Reply from the business

  Yvonne, thank you so much! We love doing business with repeat customers and hope that your experience with your sliding door was even more amazing than the first time.

• 5 out of 5Christi Eggleston3 years ago

  Brian is absolutely amazing!! He spent 5 hours helping us develop our project, worked way past normal work hours without complaint. We are more than excited to get this project done and couldn't be happier to be doing it with Brian.

  Reply from the business

  Christi, thank you so much for taking the time to let us know about your absolutely amazing experience! We can't wait to get started on your projects and look forward to many more to come!

• 5 out of 5Hubert Marglin3 years ago

  I recently had my roof replaced by Homefix. They did a great job. The Sales guy, Brian Randall was a good guy and made sure we were well-informed about the entire process. Thanks.

  Reply from the business

  Hubert, thank you so much for letting us know about your great experience replacing your roof! We know that it can be a stressful process, so we try to go above and beyond and make it a little less painful! :)

• 5 out of 5Richrisdon Risdon3 years ago

  We were met with an excellent informative representative! Brian gave us information and heard what our interests were. No hard sell. He was diligent in having us understand quality and pricing of other companies. Quality and satisfaction in writing. I wish I had gotten the name of the first representative in our driveway; he was excellent too. Install coming soon. We couldn’t resist the price!

  Reply from the business

  Thank you so much for taking the time to let us know about your amazing process working with our company and Brian! We aim to give you as much information as possible, and to make the process as painless as possible :)

• 5 out of 5Ruik3 years ago

  Had a wonderful afternoon with Brian! Showed me the quality of the windows, explained the pricing throughly. He really cared for my family’s needs compared to other sales reps from other companies. My wife and I have been “window shopping” for a little over a year and kept pushing off the project. After looking deeper at our 40yr old windows, we knew we needed an update. The windows were leaking, and letting in small bugs, it was a no brainer that windows were next on our to-do list. While my wife and I have been discussing this throughout the month, we received a call from HCR, to see if we still needed our windows completed. We have not talked to them for over a year, and they still remembered our need. They sent over Brian the following day, (worked on my schedule not just theirs). We sat down talked, and I recognized the product from the year prior! Best of the best! Couldn’t have gotten a better price! When we ran into issues with how the loan looked, Brian had my back to make sure I felt comfortable signing. He was in my corner of “the ring” the entire time (customers being comfortable with what they are signing up for was mandatory for Brian). I got exactly what I wanted and can’t wait for the workers to come and give my house a new look! The windows alone will save me money on electric bills, but overall be a better place to live!

  Reply from the business

  Thomas, thank you so much for taking the time to let us know about your wonderful experience. Brian is such a great example of all the values we share as a company and making sure that we always put our customers first. We can't wait to see your new energy efficient windows, and to hear about all the money you save on your electric bill!!! :)

• 5 out of 5Daniel Nugent3 years ago

  I had a great experience with Homefix and a specific salesman in particular. The representative Trevor came to my house where my doors and windows needed replacing. I told him my needs and worry about cost and he outlined a clear and affordable plan in which we could move forward and fix the issues at hand. Thank you Trevor.

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• Free estimates

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• Financing available

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