Great Lakes Roofing and Siding

All 2 of the one and two-star reviews we hold for Great Lakes Roofing and Siding, most recent first.

• 1 out of 5Konstantin ShelegedaEdited 7 years ago

  Roof was left with a large ridge down the middle and the shingles are buckling and look uneven. The company came out to take a look at the roof and continues to deny that the job was done incorrectly. We just wanted a job well done but we are very dissatisfied by the lack of customer service. Please consider other companies before this one. It may save you many future headaches. Update: We were told that all the plywood was replaced, so the should be no old plywood remaining. If we were told that it all had to be replaced, we would have agreed seeing as it is structurally important. Also, it’s been less than a year and the roof is leaking into the house. Our furnace has sustained WATER DAMAGE and has to be replaced as a result of the leaking roof put in by Great Lakes Siding & Roofing. Please DO NOT put your trust in Rick or Kim or anyone at this company. They will pressure you to get your roof replaced before then end of the year so they can drive their sales up. It’s obvious they do not care about the customer. After reaching out for help, they refused to fix the roof. The entire process was rushed and done incorrectly. We deeply regret using their services.

  Reply from the business

  This roof was in bad shape and required 20 sheets of plywood changed out. If you look extremely close you can see where the new plywood meets the previous plywood. The roof passed inspection twice by the village building dept. One inspection was done in progress and the other inspection was done after completion.

• 1 out of 5Sapphire's Phone9 years ago

  They have multiple times left unwanted fliers on my door. This just litters the neighborhood with trash that blows around in the wind.

  Reply from the business

  Hello. We appreciate it when our customers take the time to leave us online reviews as it lets us improve and serve our customers better each and every day. However, it seems that your review isn't based on a service that we have provided for you. Because we take our genuine customers’ comments very seriously, please contact me, Kim Edmonds, at glrasinfo@yahoo.com if you are our customer so that we may do our best to resolve your issue immediately. Thank you.

• cleanup5
• insurance claim assistance4
• work quality3
• responsiveness3
• silicone roof2
• storm damage repair2
• gutters and downspouts2
• flat roof2
• new roof2
• answered questions2

14 more of the 26 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Cori Olayos2 weeks ago

  These guys were great!! Very responsive, very thorough and super nice! They explained everything before they did the work, showing pictures, so we could understand what they needed to do to fix our leaks. You can't go wrong with them.

• 5 out of 5Sheila Triplett6 months ago

  I went on line and submitted a quote for my garage roof and I did receive a call within 24 hours. I saw the work that Great Lakes Roofing did late last year at home in Bellwood and was very happy with their work and the clean up. What I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Sheila for the opportunity to serve you. You are a pleasure to work with.

• 5 out of 5Todd Fishera year ago

  I was very happy with the hole experience Kim was assume he always had time to answer all my questions the crew were true professionals they did a fantastic job

  Reply from the business

  Thankyou for the opportunity to take care of your roofing needs. You were a pleasure to work with.

• 5 out of 5Dee Piercea year ago

  Mitchell Commons ll in Schaumburg is very happy that we went with Great Lakes Roofing and Siding to cover our 31,000 sq. ft. flat roof with silicone. Kim and Dave were very diligent to make sure the coverage was done properly and in fact …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It was enjoyable doing business with you. Thankyou.

• 5 out of 5Bruce Evensena year ago

  Great Lakes did an outstanding job in re-shingling our roof in suburban Chicago. They were meticulous helping us choose the best shingles at the best price for the job. Their crew did an amazing job the day the new shingles went up. This …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thankyou Bruce, for allowing us to serve your roofing needs.

• 5 out of 5Natalie Dvoraka year ago

  Kim and crew did a pheromonal job. Already recommended other properties to them and will continue. A+ service. Super responsive.

  Reply from the business

  It was a pleasure working with you and I look forward to helping you with any future roofing and siding needs.

• 5 out of 5Chierie Moriarty2 years ago

  Dave and Rick were very helpful and knowledgeable. They dealt with the insurance company 100%. Everything was done as promised and on time. All evidence of a crew working on the roof was cleaned up. The new roof has been on my house about 8 months now and there have been no issues with it. I recommend this company and would use them again.

  Reply from the business

  Thankyou for the kind words and the opportunity to serve you.

• 5 out of 5Wendy Riordan2 years ago

  From beginning to end, my roofing project went smoothly and was stress free. I was very impressed with everyone that I dealt with. Dave answered all my questions and the crew did a great job cleaning up after they were done. I would definitely use this company again for a future project.

  Reply from the business

  Thankyou for the opportunity to serve you.

• 5 out of 5Marc MoranEdited 2 years ago

  Great Lakes Roofing has worked on 2 properties of ours over the last couple years, and we have enjoyed working with them through each project. They are always fair, and get the job done on time. I would highly recommend.

  Reply from the business

  We enjoyed doing your project. Thanks

• 5 out of 5Veronica Valladares3 years ago

  Dave was great! He was very responsive, helpful, and quick to fit us in. Most importantly, he had a high standard for his work product and ensured we got exactly what we wanted. I felt his pricing was fair and we got great value. 10/10 would recommend!

  Reply from the business

  Thankyou for the opportunity to serve you. We enjoyed working with you!

• 5 out of 5Marie Wetendorf3 years ago

  I got several quotes for siding. The prices really ranged. It's a big job and I really wanted to make sure it was done right. Dave was really great to work with, he didn't try to up sell me, gave me options for saving money, answered all my questions, and was there every morning to make sure the crew was there & ready to work. I will definitely use them again when it's time to replace my roof. Thanks again.

  Reply from the business

  Thankyou for the kind words and allowing us to serve you. It was a pleasure.

• 5 out of 5Heather Lareau3 years ago

  This company came recommended to me and they were fantastic. They worked with me and my insurance to get me exactly what I needed. And they got my new roof installed as soon as the winter weather cleared out. They were super easy to work with and very professional. Would definitely recommend to anyone in need of a new roof!

  Reply from the business

  It was a pleasure working with you. Thank you for the opportunity to serve you.

• 5 out of 5Rob Hamilton3 years ago

  Honored their contract.

  Reply from the business

  Thankyou

• 5 out of 5Aaron Hodes4 years ago

  I was referred to this company through a mutual connection. As new homeowners who had a 30 year old roof, we knew we needed to find a reputable company to do the job right to have peace of mind. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for the opportunity to serve you.

• Licensed

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• License number shown

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• Warranty offered

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• Financing available

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