General Roofing

All 5 of the one and two-star reviews we hold for General Roofing, most recent first.

• 1 out of 5Shannon BEdited a year ago

  Edit: Six years later and still a horrendous company with zero accountability or customer service. They replied to a six year old review with some bizarre claim about “excessive pet waste.” You guys are still a joke of a company! Owner of the company talked to me 6 years ago and agreed there was no excuse for how bad they did on this job. Not only was there no pet waste, my dog couldn’t go in the yard because of how many nails, cigarettes, plastic wrap, and other garbage they left. BEWARE, BAD COMPANY ALL AROUND! Original review: Originally they deserved zero stars, but after weeks of them not returning our calls to find out if they were done with the roof and whether they were coming back to pick up the nails left in our yard they finally did answer, so that earned them a whole star. Aside from their actual roofing work, which seemed fine, they are a messy crew all around. We had cigarettes, knee pads, plastic wrap, pieces of shingles, and an excessive amount of nails to pickup after they left. I can understand some mess considering they did most of the roof in the dark and in between days of snowfall, but I would have expected them to come back in the daytime to do a once over of our yard and attempt to leave things as they found them.

  Reply from the business

  Thank you for Feed back. We always strive to leave every job site clean and safe. In this case our crews unable to lay tarps out due to excessive pet waste and multiple holes in the yard. Which made proper clean up and magnet sweeping … More

• 2 out of 5Daniel Decker5 years ago

  I feel I was let go cus I did not want to pay for helper I did not need or pay price they demanded for him conflict on work completed and pay

  Reply from the business

  We believe this review was left by a former employee rather than a customer. While we respect everyones rights share their perspective. We believe this platform is intended for customer experiences. If you are a past employee we encourage you to reach out to us directly so we can address them directly.

• 1 out of 5Kyle J5 years ago

  Scheduled an inspection via home warranty company, confirmed appointment time and date via the phone. Failed to show, and when called, they claimed they thought the appointment was cancelled.

  Reply from the business

  Thank you for the feedback. We are sorry to hear there was confusion around the appointment. When appointments are scheduled thru a home warranty third party we rely on their communication system and sometimes detailed information doesnt transfer as clearly as we would like. We take your time seriously. We apologize for any miscomunication on our behalf if you have any concerns please feel free to reach out

• 1 out of 5George10 years ago

  I called and scheduled an appointment for a roof repair two days ago. They said they'd call when they would be on their way, I haven't heard from them since. Next. Update: They finally called me today. While they were helpful in trying to get a crew out to my house today since they had slipped up, I asked for a later show time to adjust for my work schedule on short notice. The gentlemen on the phone was talking to someone else in the background and he seemed annoyed to have to work his schedule to accommodate this issue. With a $400 minimum in Eagle River and knowing that my roof would be treated like an inconvenience to them I opted to find another company. Perhaps this is an isolated incident and they do great work, but this one was not for me.

• 2 out of 5David Doran12 years ago

  I hired General Roofing in October, 2012 to repair my residential roof and paid a 50% deposit. They committed to get it done by mid-November but slipped the job week after week until Christmas week when it was snowing hard. They said they …

  Google cut this review short. The full text is on their Google profile.

• roof repair7
• cleanup5
• communication4
• thorough job3
• owners3
• competitive quote2
• gutter work2
• professional job2
• informative staff2
• excellent work2

14 more of the 20 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Pat Clark11 months ago

  Right from the start we had a great experience dealing with Sandra. She was very informative and helpful in picking the right product for our project. The crew did a great job plus they cleaned up after each day . I would highly recommend them!!

• 5 out of 5Delivery Solutionsa year ago

  General Roofing did an amazing job clearing the snow off of My commercial building roof! Prompt on time, Did exactly what they said they would do. I am exceedingly happy with the service I received 10 out of 10 would recommend.

• 5 out of 5Marjorie Burra year ago

  I just had some roof maintenance done at my home and wanted to share that Sandra the owner made sure I was a happy customer. Her prices are reasonable, the workers professional, and the maintenance was done right away.

  Reply from the business

  Your feed back means a lot. We appreciate the review. We work hard to earn trust like yours

• 5 out of 5Tony Pizzeriaa year ago

  Got to my house quick, and were out of there quick. Very informative, easy to work with and good quality work.

  Reply from the business

  Thank you so for the 5 star review. Reviews like this keep us going strong. We really appreciate it

• 5 out of 5Anna Ryana year ago

  Sandra and Chad were great to work with. My re-roof was done quickly and professionally. I am very pleased with the work their team did. Thank you!!

  Reply from the business

  We are so happy you are pleased with the roof. Your roof should keep you in the dry for many years to come. If you have any concerns give us a call we’re here to help.

• 5 out of 5jaime myersa year ago

  The price was very reasonable, the service was fast and efficient. They actually replaced lots of damaged parts on my roof that I was unaware. They always cleaned up after the end of the day. Very responsive if I had any questions or concerns. I would highly recommend them if you need any roof work done. They are very professional.

• 5 out of 5Jeff Mulhollanda year ago

  General Roofing was right on it! Chad, the owner, gave us a competitive quote to reroof our 5300 sq ft house. His team got the job done professionally and thoroughly. They were great at protecting our plant and hedges around the perimeter of the house. I would gladly use them again. Great job!

  Reply from the business

  Thank you Jeff for the kind words and 5 star review. Thank you for letting us be part of the home improvements you made. We take pride in providing quality workmanship.

• 5 out of 5Cris Shakea year ago

  The owners of General Roofing are great people. I was their neighbor for many years and got to know them well. They put a new roof on the building of my business and are very professional. I wouldn’t hesitate to hire them again if I was in need of any roofing needs.

  Reply from the business

  Thank you for the 5 star review and it was a pleasure having you as a neighbor. Your kindness and strong work ethic always stood out.

• 5 out of 5Joseph Coona year ago

  As a property manager with a mixed portfolio, I’ve been using General Roofing since 2018. Excellent roofer who provides top quality product and workmanship. Very conscious about safety. Excellent staff and office team.

  Reply from the business

  Wow thank you very much. We really appreciate the kind words. It really means a lot.

• 5 out of 5Stacy byrd4 years ago

  Absolutely love this company. The owners as well as the company workers are absolutely amazing. Extremely polite, informative, clean and professional. I have been using this company for over eight years and every time the job is done …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your amazing review. We have shared your kind words with crew that worked on your home.

• 5 out of 5eric jessup4 years ago

  Awesome company. Reasonably priced. The workers were extremely kind kept the area clean. They were very professional and overall very good quality. I liked how the workers kept me informed throughout the entire process, they answered any questions that I had, and they did a great quick job. I use this company all the time and would recommend it to anybody that needs any kind of roofing gutter work done.

  Reply from the business

  Thank you for your 5 star review. We are so glad that we have earned your trust over the years

• 5 out of 5Justin Ireys6 years ago

  General Roofing just finished putting a new roof on our house and they did a great job. They were timely, professional, and well organized. At the end of each day they did a thorough job cleaning up the roof debris, no mess left behind. I would recommend General Roofing to anyone.

  Reply from the business

  Thank you so much for the kind words and 5 star review. Even if this response is a bit delayed, please know how much we appreciate your support. Hearing feed back like yours reminds us why we love what we do. We are Grateful you took the time to share your experience and we are here if you need us.

• 5 out of 5Marion Conley6 years ago

  This company comes highly recommended, They are a family owned business and do excellent work.

• 5 out of 5Mark LaLonde6 years ago

  They have been wonderful to work with throughout the whole process. They did a great job on the roof and cleaning up afterward. Communication was really good throughout the process. They went above and beyond by following up several times after the roof was done to make sure there was no leaks any longer.

  Reply from the business

  Thank you so much for the kind review and know even after all these years we are still just as grateful for your support.

• Licensed

  “…Service Guaranteed Experienced, Licensed, and Insured Professionals Request…”

• Insured

  “…Guaranteed Experienced, Licensed, and Insured Professionals Request FREE Estimate…”

• Bonded

  “…Complete Roof Services Licensed, Bonded & Insured New Construction…”

• Warranty offered

  “…and Operated Customer Service Guaranteed Experienced, Licensed, and Insured…”

• States years in business

  “…Your Anchorage Roofing Experts For more than 50 years, we have been dedicated to delivering…”

• States a founding year

  “…Trusted Roofing Experts Since 1973 - General Roofing of Anchorage, AK…”

• Free estimates

  “…Request FREE Estimate Apply for Financing ROOFING DONE…”

• Financing available

  “…(907) 561-1460 Financing Available with General Roofing Company Never…”

• Family owned

  “…Company Serving Anchorage, Alaska Family-Owned and Operated Customer Service…”