Feazel Roofing

8 of the 58 one and two-star reviews we hold, most recent first.

• 1 out of 5Heather King2 weeks ago

  I chose Feazel to replace the roofs on my house and garage because my parents had used them several times in the past and always had positive experiences. I even received a "repeat customer" discount because of that history. Unfortunately, the lower price seems to have come at the expense of quality and customer service. During the initial estimate and contract process, we specifically requested that a new chimney cap be installed. This was one of the items we discussed before signing the contract. After the roofing work was completed, I discovered that the chimney cap had not been replaced at all. The project also took two days to complete, despite being told it would be finished in one day. While delays can happen, what bothered me more was the cleanup. I was assured that Feazel takes special care to remove nails and debris from the property. As a dog owner, this was very important to me. However, within about five minutes of looking around my driveway, garage, and yard, I found approximately 20 roofing nails. Clearly, the cleanup was nowhere near as thorough as promised. Since the roof installation was completed, I have attempted to contact Feazel multiple times requesting that they return and install the chimney cap. I have even stated that I am willing to pay any associated cost for the chimney cap if necessary. Each time, I was told someone would come back and take care of it. More than two weeks later, I am still waiting. The consequences of this delay are no longer just an inconvenience. After the severe storms that moved through Columbus yesterday, rainwater and debris poured into my chimney and fireplace because there is still no chimney cap installed. To make matters worse, a squirrel was able to get into the chimney and eventually into my house. At this point, this review is my last attempt to get someone at Feazel to address an issue that should have been resolved weeks ago. I trusted this company based on my family's positive experiences, but my ex

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We apologize for any inconvenience. These issues are serious and unacceptable. A team member will be reaching out to you very shortly to address your concerns. Thank you for your review.

• 1 out of 5Carol Stevens3 weeks ago

  Misleading from the start. I called to get an estimate for shingle replacement and gutters, later found out that they set me up for a presentation which I was unaware of. Derrick was at my house for 2 hours. After asking several times for the estimate for the work I wanted he kept avoiding the question. Finally he informed me that they will not just do shingles and if I used them I would have to get a new roof for over 16 thousand dollars and if I needed new wood it would be another 3500.00 l did tell him that this whole process was very dishonest and Misleading He did write the estimate but when I refused to set an appointment he told me I could not keep the estimate . Now what legitimate company would not let you keep an estimate? When it is Misleading from the start there will definitely be problems going forward...NO THANKS!!!!

• 1 out of 5Chelsea Ka month ago

  Please tell the barely-of-age kids you’re sending door-to-door that if someone has a no-soliciting sign that means they shouldn’t knock on the door. These predatory practices are outdated.

  Reply from the business

  Your concerns are noted regarding our door-to-door practices and no-soliciting signs. We take this seriously and will address it with our team. Thank you for bringing this to our attention.

• 1 out of 5Alleyna Davisa month ago

  When I looked into this company it was flooded with great reviews which gave me hope however that is far from my experience. When you’re looking for companies to do either a roof replacement or roof repair I’m sure you find yourself asking quite a few questions. Some might include: will I get timely responses? Will someone show up for appointments? Will the work start when paid? Well if you value any positive answers to these questions look elsewhere. It’s been three months and I still have a hole in my roof. When I ask for updates an excuse always will follow. At first it was getting my project mixed up with another. Then it was 100 vacations (I value time off just as much as the next person but not when it’s every phone call and I have rain pouring into my bedroom). Then it was the insurance company’s fault. Now it’s pulling permits, guess what you can do, check if permits have been pulled for your house. Guess what you’ll find if you go with this company no permits have been pulled for your house even though they say they’ve been working on it for a few weeks. When I get an update from scheduling they blame sales and vice versa. I have mold in the interior of my house now because the hole had been left untouched for rain to pour in any given chance due to the neglect and dragging of feet from my sales team and my roof is starting to cave in. The initial payment has been made, contract has been signed apparently the reports have been pulled and I STILL DO NOT HAVE AN UPDATE on when work will be started. Timeline: Project progress started 3/30 Contract signed and initial payment made: 5/30 Still no schedule in sight or permits pulled writing now on 7/2. Seriously please look elsewhere.

  Reply from the business

  Reposting response from your original (which is the same) from 6/26. We truly are working on this for you. It's regrettable to hear about the delays and unresolved issues. It looks like the team has been trying to get in contact with you. Unfortunately these delays can occur when severe weather affects the area, and we are doing our very best at taking care of all of our customers. We appreciate your patience and look forward to resolving any concerns. Your friends at Kearns Brothers.

• 1 out of 5John Jenkins2 months ago

  I witnessed one of your trucks racing another car down New Albany Rd west this evening on my drive home from work. They were both doing around 60 or 70mph. The Feazel labeled truck cut over in front of the other car to turn left onto 605. I was able to get the plate number for this truck PLS9461. This was around 5:20 this evening. Not my favorite thing to see from a company that has been in Columbus for so long.

• 1 out of 5The S Fam2 months ago

  We got a new roof from Feazel about three years ago and they completely neglected to install a crucial part - the apron flashing that prevents water from getting above the top edge of a shingle line. Our entire kitchen ceiling has water spots now, and even though they told us we were an “emergent” case, had to wait over a week for anyone to come out. Giving them one star because I like the color of our shingles, and that’s about it. Don’t waste your time.

  Reply from the business

  We apologize for any inconvenience. If you would reach out to me directly at (380) 867-0093 I would love to assist you further. Thank you, Chrissie

• 1 out of 5Chris Unruly2 months ago

  The Art of valuing your customers over profits is a skill this company has lost. That's a shame.

  Reply from the business

  We apologize for any inconvenience. Your concerns about customer value are noted. However, we are not able to locate you in our system under the above name and would like to discuss this with you. Can you please call me at (380) 867-0093? Thank you, Chrissie

• 2 out of 5collin schmidt3 months ago

  Extremely expensive. Got a quote and felt rushed into moving with them, then got another quote for almost 15K less.

  Reply from the business

  We apologize for falling short of your expectations and appreciate you sharing your experience, Feazel Roofing

• roof replacement148
• insurance claim assistance93
• inspection69
• answering questions60
• siding replacement40
• warranty35
• responsive staff29
• new roof27
• gutter replacement23
• seamless process15
• skylight replacement14
• lifetime warranty7
• thorough explanations7
• competitive pricing5

14 more of the 460 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Sarah Breena week ago

  Jeff Craft and the whole Feazel team were wonderful to work with. Very professional and they did a great job. Highly recommend

• 5 out of 5Ashley Long2 weeks ago

  Jake Calddwell and his team at Feazel were amazing to work with! They were responsive, onsite, and were able to get a full roof replacement covered by insurance quickly. The install went perfectly and looks great. Thanks Jake and team.

  Reply from the business

  Thank you for sharing your experience. We're glad Jake and the team delivered a smooth roof replacement. Your kind words mean a lot to us! Your friends at Feazel.

• 5 out of 5Steve Murray2 weeks ago

  Leonardo and Nick were super in maintenance repair on my roof at Bethel Village Condos. I had leaks and they plugged the roof for me. They were professional and exhibited excellent customer service. I received a text in advance that verified the appointment and eta. They were kind and proficient.

• 5 out of 5Wendy Zimmerman2 weeks ago

  Got a few quotes and Feazel was competitive plus they were efficient and responsive. I largely decided on Feazel b/c I really appreciated the onsite visit by Jake Caldwell. He was excellent, and I have since referred him to 3 others who have all used him and been happy as well. I did an insurance claim and Jake walked me through the steps, reviewed the docs and worked directly with the insurance to get everything possible covered. Jake was patient/thorough in answering all of my questions. He was authentic and helpful and overall great to work with. On install day, the head project manager called me to talk through everything. Great customer service when I had a billing question. I also appreciate that Feazel is well established and growing in the area. Solid company - very happy I went with them!

  Reply from the business

  Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. Your friends at Feazel.

• 5 out of 5Eric Long2 weeks ago

  We worked with Jake Caldwell and the experience was seamless, handling the insurance process, installation, clean up...nailed it. Jake was responsive to our questions and has a great demeanor. Highly recommend!

  Reply from the business

  We're happy to see you enjoyed your experience! We'll share your kind words with our associates. Your friends at Feazel.

• 5 out of 5Kathy Kitchen2 weeks ago

  Quality of product was superior over other products from other companies. Jake discussed every step of the process and answered every question we had. The Feazel crew led by Jesus took great care to cover patio items and shrubs and flowers so that nothing was damaged. They did several inspections for nails and debris. We are very satisfied and will use Feazel again.

• 5 out of 5Ravi Raj3 weeks ago

  Received prompt service from Feazel. Sales & installation team were wonderful

  Reply from the business

  Thank you for your review, Ravi. We're glad the sales and installation team delivered prompt service. Your feedback means a lot to us. Your friends at Feazel.

• 5 out of 5Allegra Lewis3 weeks ago

  From the beginning with the free estimate to completion of the job, Feazel did an excellent job overall. They worked with me through a family tragedy, and several other unforeseen circumstances. I would hihgly recommend their services. I closing, I believe the price I paid was very competitive as well.

  Reply from the business

  We are pleased to hear Feazel supported you through difficult circumstances while delivering competitive pricing and excellent service. Your recommendation means a great deal. Your friends at Feazel.

• 5 out of 5Audria Mitchell3 weeks ago

  Charles and Owen were professional yet to the point in with providing me with roof knowledge as well as scheduling me to have a complimentary roof consultation. Great job!

  Reply from the business

  Thanks for recognizing Charles and Owen! We're glad their professionalism and roof knowledge made a great impression. We look forward to working with you. Your friends at Feazel.

• 5 out of 5Team Cinelescence4 weeks ago

  Preston came out to offer expert roofing advice, and he was excellent throughout the entire process. He was very professional, friendly, and knowledgeable, and he represented the company extremely well. He communicated clearly, answered questions confidently, and made the whole visit feel easy and well managed—just a great representative of Feazel Roofing.

• 5 out of 5Tom Osif4 weeks ago

  They did a great job on replacing my roof, they completed the project on time, within budget and did a fantastic job cleaning up the mess afterward.

  Reply from the business

  Thanks for the review! We really appreciate it, and are glad you had a positive experience! Your friends at Feazel.

• 5 out of 5Andrea Hecker4 weeks ago

  We don't normally respond to door-to-door sales, but this dynamic duo changed that! Not just friendly, but well informed, accommodating, and professional! Looking forward to getting our free estimate. Thanks, guys! 🙂 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are glad to hear our team made a great impression. And we look forward to providing you an estimate and hopefully working with you. Your friends at Feazel.

• 5 out of 5Bryan and Emelie Inderheesa month ago

  Finally decided to do something about the roof and wanted to work with someone with a better reputation than the door-to-door vendors. Jean-Sebastien from Feazel scheduled a visit promptly and did a thorough job explaining what concerns he found with our existing roof and how we could address them for the long term. There was some unwelcome pressure to sign immediately, but the company had a good reputation from others we've spoken to, so we went ahead. But if you're more comfortable having multiple quotes in hand, I wouldn't get their estimate first. Construction scheduling worked around getting our insurance review finalized, and were prompt and our Project Manager, Alex was very communicative, including about replacing some framing they thought was necessary. The job slipped into a second day, but I'm happier having the work done correctly. The ground around the house was well-cleaned after they left, but I did have to call them back for a couple other items that they took care of without any argument. Roof looks lovely, now!

  Reply from the business

  Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. Your friends at Feazel.

• 5 out of 5Rod Bordena month ago

  Jean-Sebastian Poirier was incredibly helpful with explaining in great detail and pointing out wind & hail damage to roof & siding, and explaining insurance claim process. It made the process much easier to understand, go more smoothly, and achieve a favorable outcome. Thank you Jean and Feazel!

  Reply from the business

  Thank you so much for your review! We're happy to see you've enjoyed your experience with us. Your friends at Feazel.

• Warranty offered

  “…Offers Gallery Reviews Careers Contact Warranty Financing Service Areas Pay My Bill…”

• States years in business

  “…30+ Years of Experience With over 30 years of experience, Feazel has earned…”

• Free estimates

  “…(614) 350-3213 Call Schedule Free Inspection Toggle navigation Roofing Roof…”

• Financing available

  “…Financing Our team provides adaptable financing options to suit your budget. Expert…”

• Veteran owned

  “…Roofers Best in Class Warranties Veteran-Owned Business A+ Rated on the BBB One Day…”

Their site also states: states a founding year.