Elgin Roofing Company | Bill Sprauer Roofing

The only one or two-star review we hold for Elgin Roofing Company | Bill Sprauer Roofing.

• 1 out of 5Brett Wintermeyera year ago

  I made the grave mistake in trusting Sprauer Roofing to work on my house. That trust was betrayed with shoddy work, unsuitable materials, irreparable damage to my new gutter guards, and poor customer service. I was also charged for materials that were never provided, and for work that was never done. After contacting Sprauer Roofing, they sent out one of their crew leaders, Jack on 7/2/24. He and his crew were at my house all day and left after dark, when I handed him the check. The next day, I noticed my shingles around the gutters were bent up, some were broken, nails were sticking up, and my gutter guards were mangled. I contacted Jack and sent a few photos, and he said he would come out in the next couple of days to fix it. HE NEVER DID. So, I left a message at the main office to follow up and let them know there were some issues. Bill Sprauer called me back (the only time he ever called me), and asked me to send him photos. After I did, he agreed that the job was not satisfactory, and said he'd take care of it right away. Later that evening, he sent Jack back out, who also acknowledged that there were some mistakes made. He ended up putting more glue under the shingles, and said they'd settle in a few days, and to reach out again if I had any other problems. I took Jack's word, and he left. But when I got on the roof later to get a closer look, it was still messed up, more than I initially thought, so I texted Bill the following day and he had the audacity to tell me that I should have done a better job of inspecting it while Jack was there! Then he told me I had the wrong gutter guards for my roof, and they weren't the ones who messed them up. I know that's not true, because they were less than a year old and were in perfect shape before the roofing job, and I have pictures to prove it. I asked Mr. Sprauer if he could come by personally to inspect it, but he said he was going out of town, it was too short of notice. He said this project was “Jack's baby,” a

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Bret, I have repeatedly tried to work with you on taking care of any matters regarding your complaints. The Better Business Bureau has also agreed on this matter.

• roof repair10
• communication4
• leak3
• timeliness3
• job quality3
• professional crew3
• insurance company3
• inspection2
• gutter installation2
• project manager2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kaylea Whittleseya week ago

  I called multiple roofing companies and I knew right away that Bill had my best interest in mind. All the other companies were very pushy and it felt like I was being over sold. Once I called Bill back my roof was installed within days. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for letting us help with your project

• 5 out of 5Jacob Gamrotha week ago

  I normally don't write reviews but this company has really earned it. I contacted Bill for a roof inspection for my mothers house. He met with me the next day and explained to me the life expectancy and the issues that were possible …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for letting us help you through the process of getting what you deserved from your insurance company.

• 5 out of 5Kimberly Luttrella week ago

  Genuinely cares and quick to serve!

  Reply from the business

  Thank you for letting us help with your project.

• 5 out of 5Keith Tutora week ago

  As a Realtor that has been in the housing market for over 28 years, I need companies I can trust. Whether it’s a painter, lender, or handyman, I need companies that treat my clients as well as I do. I have used this company and Bill on my personal home, as well as many of my clients home. He is incredibly quick to respond, and his communication is second to none. His honesty is really appreciated, as he will be very direct when repairs or replacement are not needed. I couldn’t recommend a company more strongly.

  Reply from the business

  Thanks for all the recommendations Keith. It's always been a pleasure working with you and your clients.

• 5 out of 5Justin Endya week ago

  Contacted Bill Sprauer Roofing company to get a inspection for my roof after the wind storm we had in May. Had no idea that I had as much damage until I seen the pictures. My insurance company met with Bill and they paid for the roof replacement. Very responsive and kept me updated through the whole process. Roof looks great.

  Reply from the business

  Thanks for sharing your experience Justin. We really appreciate your business.

• 5 out of 5Sicily Brewera week ago

  A truly seamless experience from start to finish. Bill and David delivered exceptional craftsmanship, thoughtful communication, and made the insurance process effortless. Professional, reliable, and outstanding value. Highly recommend.

  Reply from the business

  Thank you for supporting our local roofing company. We appreciate your support

• 5 out of 5Sheri Bonda week ago

  Very professional and efficient! I was very impressed with all services and I will definitely recommend to my friends and family.

  Reply from the business

  Thank you for letting us help with your roof replacement.

• 5 out of 5James Freemana week ago

  Bill and his guys are top notch. Very transparent and honest company. We need more companies like this.

  Reply from the business

  We greatly appreciate you supporting our family owned business.

• 5 out of 5Rhonda Reynolds2 months ago

  We had a new roof installed by a different company and had leaks within the first year. Called Bill with Elgin Roofing Co. to come out and take a look at making repairs. (The original roofing company didn't answer our calls/texts because it was a Saturday.) But Bill answered. Came out within 2 hrs of our call and repaired our roof that same day. (More rain was expected on Sunday and he didn't want us to have more damage.) He then helped advocate for us with the original roofing company by providing us with pictures from the roof of the sub-par work and even of other areas that needed to be corrected, as well.) I wish we had been aware of his company, their ethics and workmanship when we replaced our roof originally. We will definitely be using him for any and all future roofing needs (we've already hired him to install gutters on our house!) and we've recommended him to all of our friends and neighbors. If you want fair pricing and outstanding work from a responsible and ethical business owner then you need to use Elgin Roofing Company!

  Reply from the business

  Thank you for letting us help with your project.

• 5 out of 5Cassy Nicholsa year ago

  We called Sprauer Roofing for a repair on our roof, and our project manager, David and Bill Sprauer were able to replace my entire roof with the help of my insurance company due to hail damage!! Saved us so much time and money! And the roof …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Bryan Velaa year ago

  Prompt and great service!! Highly recommend!

  Reply from the business

  Thank you Bryan, it was our pleasure to help get your roof repaired.

• 5 out of 5Jozette Greena year ago

  Very nice gentlemen. Same day service. Extremely professional and helpful. Highly recommend.

  Reply from the business

  Thank you we appreciate your support

• 5 out of 5prasad musunurua year ago

  Excellent service, was very prompt, and easy to communicate, bill sent the workers the next hour I requested and job was very well done. Would use bill for any future roofing needs.

  Reply from the business

  Thank you for sharing your experience with our company. We appreciate your support

• 5 out of 5Kyle La year ago

  They were able to arrive same day, quote and complete all repairs the same day. Definitely happy with the service.

  Reply from the business

  Thank you Kyle. We appreciate you helping our local business

• Licensed

  “…Sprauer Roofing Local & family-owned Licensed, insured & experienced Emergency…”

• Insured

  “…Roofing Local & family-owned Licensed, insured & experienced Emergency ready with…”

• Warranty offered

  “…daily cleanup Final walkthrough and warranty review No confusion. No hidden steps.…”

• Free estimates

  “…Damage Storm Damage Wind Damage Reviews Free Estimate Honest work. Fair pricing. Help when…”

• Family owned

  “…Why choose Sprauer Roofing Local & family-owned Licensed, insured & experienced…”