Direct Exteriors - Roofing, Siding, Windows/Doors

The only one or two-star review we hold for Direct Exteriors - Roofing, Siding, Windows/Doors.

• 1 out of 5Mary Dautel6 years ago

  We had a great experience at first, asked for a quote for the worst case scenario (as in the whole roof, structure and all needed to be replaced), was told that wouldnt be necessary and was given a quote for what they thought needed to be done, all within a week or 2. After saving up for a year and for more then what was quoted (as we weren't going to have work done in the middle of winter), we were excited that they would honor the original quote, but wanted to come check it again. They verbally told us they would come out Tuesday to check. On Tuesday, we called them in the afternoon, only to be told we weren't booked in at all and that they would call us when they could come out. No calls or emails till Saturday when they called, said they'd be out that afternoon. When they showed up, they couldnt even go up on the roof as they didnt bring a ladder. They said they'd come out Sunday with a ladder and update us on what they found. We waited 5 WEEKS before emailing them ourselves, only for them to tell us (a shortened version:) "Sorry, we have concerns with the structure, we wont know until we take the roof off, its probably going to cost you more then what you have saved up. We can replace the shingles but leave the poor structure if you want, but then they might not live up to their warranty. I don't want you to be upset with my comments. These are the facts. Let me know what you want us to do." Needless to say, we wont be using their services and getting a second opinion.

5 more of the 6 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Melinda SandersEdited 7 years ago

  My husband and I had a fantastic experience with this company. Great people to work with, on time, great work quality, and stayed within quoted amount. We've had several friends comment on how great our house looks now.

• 5 out of 5Jesse KuykendallEdited 7 years ago

  PHENOMINAL customer service! Excellent quality of workmanship. Highly recommend!

• 5 out of 5Lawrence WindumEdited 7 years ago

  Part of my facia came off from the strong wind we had last week. I could not climb high and don't have a ladder for it. So I phoned these Guys. Came the next day and did a great job. Seems to me that even a small job that comes their way is …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Mr. CEdited 7 years ago

  Everyone that worked on my roof was professional. Rory was really accessible and answered all my questions. The installers were polite easy to get along with and kept me informed on progress. They also did a great job cleaning up after the job was done. Very fair pricing and worked with our scheduled.

• 5 out of 5Sarah McDonaldEdited 7 years ago

  Dependable company, quality workmanship! Would definitely recommend!