Roofing contractor
CPS Construction Services, Inc.
616 S Morgan St, Shelby, NC 28150
- Google average
- 4.9
- Ratings counted
- 241
- One and two star
- 4 of 241(1.7%)
- North Carolina median
- 1.4%
The first three are Google’s own figures for CPS Construction Services, Inc., read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the North Carolina roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 234 | 97% | |
|---|---|---|---|
| 4 | 3 | 1% | |
| 3 | 0 | 0% | |
| 2 | 1 | 0% | |
| 1 | 3 | 1% |
About typical — the typical roofer in North Carolina sits at 1.4%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 4 of the one and two-star reviews we hold for CPS Construction Services, Inc., most recent first.
- 1 out of 5Zackary Lee2 months ago
set up a day for someone to come out. No show, and no contact after that.
Reply from the business
Thank you for bringing this to our attention. We sincerely apologize for the missed appointment and lack of communication. This is not the level of service we strive to provide. … More
- 2 out of 5Steve Putnam8 months ago
CPS replaced our roof shingles after significant hail damage. They were professional in every way. They were especially helpful in coordinating the with the insurance company inspectors for the initial inspection, and their assistance in …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you, Steve! We're glad to hear you received excellent and professional service. We hold ourselves to a high standard and truly appreciate you sharing your experience.
- 1 out of 5D B11 months ago
I should have went with my first review,owner asked me to take it down.not sure how long this one will last he says he can pay google to have reviews removed.Im just gonna post pictures of work that was done on my home and let the customers decide.
Reply from the business
D B, we take all feedback seriously and we would like to thank you for sharing. We would like to start by clarifying that we do not—and cannot—pay Google to remove reviews. Every customer’s experience matters to us, and we encourage open, honest feedback from all homeowners we serve. These photos are not a representation of the standard of quality that we set and we were glad to have addressed and solved those issues. We stand behind our work, and are committed to resolving any further issues you may have.
- 1 out of 5Chasity Barrett4 years ago
Tried to contact , to get a window replaced. Left a message . Never got a call back. Ended up calling a different company
Reply from the business
Hey Chasity so sorry for the inconvenience this may have cause. We haven’t seen a voicemail however they can get lost from time to time due to the volume of calls and request for quotes we get through our website. We do make every effort to respond to everyone even if we can’t do the project. Happy to here you were able to get your project taken care of! If we can help in the future give us a call or submit a request for quote through website. Thanks and have a great weekend! -Kevin
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- gutters44
- siding36
- window replacement10
- professional crew9
- timely manner9
- fascia repair5
- shutter installation4
- metal roof installation4
- vinyl siding replacement4
- porch construction3
- professional installers2
- gutter estimate2
Other reviews we hold
14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Mitch Emoffa day ago
Workmanship was top notch. Team was great to work with. Within an hour of the work being done, the account manager came out and surveyed to make sure everyone was right... even ran the magnetic nail-finder over the entire driveway!
- 5 out of 5James Sigmon2 days ago
I had a great experience with CPS Construction replacing my roof. From the initial estimate to the final cleanup, the process was professional and well organized. The crew arrived on time and worked hard through one of the hottest days of the year to get the job done before an approaching storm. They also cleaned up thoroughly when they finished. The new roof looks fantastic, and the quality of the workmanship gives me confidence it was done right. Communication was excellent throughout the project and any questions I had were answered promptly. I’d highly recommend CPS Cinstruction to anyone looking for dependable, hardworking roofers.
Reply from the business
Thank you so much for the wonderful review! We’re glad our team could complete your roof replacement before the approaching storm while maintaining the quality, communication, and thorough cleanup you deserved. Your new roof looks … More
- 5 out of 5Larry Hibschman4 days ago
We had Mr. Ben Massie do a review of a few roofing issues. Ben was attentive to our needs and very courteous to all of us. We certainly would utilize Ben again if further issues with the roof is discovered.
Reply from the business
Thanks Larry, were glad to hear Ben and the team provided great service!
- 5 out of 5Hank SteinbergEdited a week ago
Great job - very professional and really appreciate the professionalism in guiding our choices. Hank S.
Reply from the business
We appreciate it Hank!
- 5 out of 5Tyler Yahnkea week ago
Bob and his team did an incredible job replacing all the siding on our house. Price was very fair and they were able to start quickly and completed the job ahead of schedule.
Reply from the business
Thanks Tyler! We’re glad to hear Bob and our team took care of your project in a timely manner and for a fair price.
- 5 out of 5Michele Druckera week ago
Chase and CPS did an incredible job on our project. We had new siding, complete painting of house and gutters. Chase was very communicative throughout.
Reply from the business
Thanks Michele!
- 5 out of 5Lynn Warrington2 weeks ago
My house was severely damaged in Hurricane Helene and I had been fighting with my insurance for so long to get it fixed. CPS was one of the companies I asked to come out and provide an estimate for the house. I am so glad I found them as …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Kevin, thank you for sharing your experience and for trusting CPS Construction with your home. We know how stressful storm damage and the insurance claim process can be, especially when you’re waiting to return home. We’re proud to hear that Jim’s knowledge, communication, and willingness to work directly with your adjuster helped make the process easier. We’ll be sure to share your kind words with him and the entire crew. It has been an honor helping restore your home, and we look forward to working with you again. Welcome home! —The CPS Construction Team
- 5 out of 5Scott WalkerEdited 2 weeks ago
CPS repair damage to my mother's fascia and eave. Everyone was very professional and the work was done quickly and looks great …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for your kind words and recommendation! We're honored you trusted CPS to repair your mother's fascia and eaves. It's great to hear our team was professional, completed the work quickly, and delivered results you're happy with. We truly appreciate your recommendation and are grateful for the opportunity to help!
- 5 out of 5Tammy Mullinax2 weeks ago
CPS Construction done a great job installing new siding and gutters on our house. The whole crew was super friendly and our house looks great! Thanks CPS
Reply from the business
Thank you Tammy!
- 5 out of 5Werner Trachsel2 weeks ago
This company is of the greatest integrity and people of the finest character . They are of exceptional quality work and service . They are outstanding for their diligently and professional office work as well as. We will always stand 100 % for this company
Reply from the business
Thank you Werner! We appreciate your review and your support.
- 5 out of 5H TEdited 2 weeks ago
Excellent Service.with the very best people you can find . You will find no better roofing company! They deserve all the credit for detail work and accuracy. Your roof and gutters will be the very best ! Try them !
Reply from the business
Thank you so much for your incredible review! We truly appreciate your kind words and your trust in CPS Construction. Our team takes great pride in delivering quality craftsmanship and paying attention to every detail, so it means a lot to … More
- 5 out of 5Debbie-Lee Delerno2 weeks ago
Beautiful new metal roof and new gutters with screens. Very pleased with results. Very good communication and keeping clients updated with work schedules. I would recommend.
Reply from the business
Thank you for your wonderful review! We're so glad you're happy with your new metal roof and gutter system. It was a pleasure working with you, and we're especially happy to hear that our communication and scheduling updates helped make the … More
- 5 out of 5Terry ThorntonEdited 3 weeks ago
Chris was great. Worked with my insurance adjuster. Handled all the paperwork. Got the shingles installed in a timely manner. The crew did a great job. Was professional and did a great job cleaning up. I would highly recommend CPS Construction
Reply from the business
Thank you for the wonderful review! We're thrilled to hear Chris made the insurance process smooth and stress-free. It's also great to know our installation crew delivered quality workmanship, maintained a professional job site, and left … More
- 5 out of 5Tommy Greenea month ago
Great job in timely manner.
Reply from the business
Thank you Tommy!
The latest post from this business
Posted by CPS Construction Services, Inc. to their own Google profile 6 months ago. Their words, not ours.
Drafty rooms, windows that stick, or frames that have seen better days? Those little frustrations can be signs it’s time to consider replacement windows. CPS Construction Services helps Shelby homeowners upgrade old or damaged windows with professional installation and a clean finished look. If window replacement is on your home improvement list, we’d be happy to help. Learn more.23 hours agoLearn more
What CPS Construction Services, Inc. says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…Are we insured? Yes, our company is licensed, bonded, and insured. General…”
Bonded
“…Yes, our company is licensed, bonded, and insured. General Contractor…”
Warranty offered
“…Quality Guaranteed When selecting a contractor, trust is…”
Free estimates
“…448-5966 (704) 448 - 5966 Text Us For A Free Quote Home Our Services Residential Roofing…”
Financing available
“…Plus, CPS Construction offers flexible financing options to fit your budget. Professional…”
Their site also states: insured.
Other roofers in Shelby
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Palmetto Roofing Specialtiescourteous staff, new roof, professional crew4.9110 ratings0.9% one and two star(980) 351-8777 | 4.9 | 110 | 0.9%1 of 110 | (980) 351-8777 |
| Brock Builders Roofingreasonable pricing, siding, window installation5.067 ratings0% one and two star(980) 429-0396 | 5.0 | 67 | 0%0 of 67 | (980) 429-0396 |
| W Roofer Corporationroof replacement, quality work, dependable5.057 ratings0% one and two star(980) 722-2921 | 5.0 | 57 | 0%0 of 57 | (980) 722-2921 |
| Infinity Roofing NCinsurance process, cleanup, pricing5.044 ratings0% one and two star(704) 386-1124 | 5.0 | 44 | 0%0 of 44 | (704) 386-1124 |
| Reliable Roof & Guttergutters, gutter installation, timely responses5.027 ratings0% one and two star(980) 552-9607 | 5.0 | 27 | 0%0 of 27 | (980) 552-9607 |
| Eaker Carportsmetal roofing, easy process4.826 ratings3.8% one and two star(704) 435-9525 | 4.8 | 26 | 3.8%1 of 26 | (704) 435-9525 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 241 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 31, of which 28 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.