Complete Roof Systems

All 2 of the one and two-star reviews we hold for Complete Roof Systems, most recent first.

• 2 out of 5Nobu WakabayashiEdited 2 months ago

  The rating isn't based on the work that they did (I think that was fine), hence the second star. It's based on their lack of communication and overall unprofessionalism. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Nobu, We are so sorry to hear about your two star review. I am glad the director reached out to you to apologize. As he discussed, the estimator suffered an appendectis right around this time. He was hospitalized and out of work for a while. We both agreed that we could have communicated better that the estimator has a medical emergency and their may be delays with your project. We were all hoping he came back sooner than he did, which is why nobody different was reassigned to your project. The incorrect skylight was delivered , and we had to return it and get a new one. Sometimes these things happen unfortunately. We do respect people and their homes and nothing was intentional or deliberate. We do care about all our homeowners and take it very seriously when someone is unhappy. We take your review very seriously and we will work hard to keep becoming better and better. Thank you.

• 1 out of 5Andrea Allen2 months ago

  Don’t waste your time! They sent a consultant named Lucus. He came out to give me a quote. Stated he was going to get his truck with ladder and never came back. Sent an email to follow up and Noelia never responded. Very unprofessional!!!

  Reply from the business

  Andrea, We are terribly sorry to hear about your disappointment with CRS. I do want to clarify that this review is not entirely accurate. This review is based on a preliminary estimate since we never had the chance to do any work for you. You called the office and stated that the estimator never looked at the area in question. You claimed that you did not see him on your Ring camera. When upper management investigated, the estimator proved with time and GPS stamped photos from the company camera that he did take the pictures. I am glad the director reached out to apologize and share those photos with you. We are sorry nobody got back to you in a timely manner. As the director explained this was a unique situation for the estimator because it appeared that animals may have burrowed into a part of the house near the soffit and roof line. He thought that animal control might be needed. He wanted to reach out to the CRS director, but the director was out of the country on vacation. The estimator tried anyway and waited for a response. Our Administrative assistant was waiting for an answer from the estimator who was waiting for a response from the director. We are sorry that this was not communicated to you sooner. We have been in business for 49 years and have 0 open complaints with the BBB, your review is the only one-star review that we have to date. We hold the highest certifications and accolades from all roofing manufacturers. We actively participate in the community including donating several free roofing and siding projects to families and veterans in need. We have been a highly respected, professional and reputable company for decades. We ask that you modify the review to reflect accuracy. We agree that nobody got back to you right away, but the pictures were taken despite you saying that they were not.

• roof replacement98
• answering questions44
• siding43
• courteous staff30
• new roof19
• gutter replacement18
• skylight replacement8
• commercial roofing4
• shingle repair4
• flashing installation2

14 more of the 375 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Elaine Burkerta day ago

  Model company. No complaints, only satisfaction. Reliable, informative, competitively priced, quality work. We chose CRS among five other companies for our roof and gutters.

• 5 out of 5Nancy Norton5 days ago

  CRS did my roof, new gutters and leaf guard. Dealing with Mike was a dream and he exceeded my expectations, as did his crew, in terms of expertise, pricing, professionalism, and genuine, hard to find, customer service!! I strongly recommend CRS!!

• 5 out of 5Eli Massara week ago

  At my painting company, we have very high standards. So I only refer others who have similar standards in their industry. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Pikakea week ago

  We had our exterior renovated a year ago by CRS and can say with confidence that they do exceptional, lasting work. From start to finish, they were professional, detail-oriented, hard-working and attentive to our needs. They completed our siding, roof, gutters, chimney flashing and attic insulation. CRS made the entire process seamless and they breathed new life into our home. When we received quotes from multiple companies, Dino was the only one who physically climbed onto our roof for an inspection and found that our ridge cap shingles were compromised. He came back to make the repair. In addition, he was the only representative who took the time to sit down with us and give us a true education on roof/siding replacement. Because this was our first home renovation project, we wanted to make sure we found the right contractors. CRS hit it out of the ballpark. Dino listened to all of our concerns and provided thoughtful solutions that covered everything from design questions to budgeting needs. It mattered that he gave us his time and responded honestly; his professionalism gave us confidence in moving forward with CRS. Our project manager Kelvin was communicative, professional and responsive. He held our hand every step of the way and made sure that we were satisfied with the work. All questions and concerns were addressed promptly and no question was too small, even when there were many. Kelvin would actually call me and talk things through, instead of texting an answer—that stood out to me. Pedro and Marcello were our foremen and their combined engineering and artistry helped make our vision come true. Pedro went above and beyond with such patience and craftsmanship that even to this day, I look at the details of our bay window trims and sconce mounting blocks (which he created from scratch) and marvel. We had high expectations and they were exceeded. The team came early everyday and made sure that once the roof came down, the waterproofing went up because the

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much! We truly appreciate your review and putting your trust on us.

• 5 out of 5G RobertsEdited 3 weeks ago

  CRS is the best. Second house we’ve used them for. They installed our roof 5 years ago, had a small fix that needed to be repaired and they are super prompt and treat their customers so well. Mike & Amanda are amazing to deal with. I will refer anyone I can to CRS!

  Reply from the business

  Thank you so much! We truly appreciate your business.

• 5 out of 5AB3 weeks ago

  CRS did an excellent job replacing my roof. From estimate to completion the personnel were responsive and helpful. The roof looks great, they cleaned up the area and answered all my questions. Overall a positive experience

  Reply from the business

  Thank you! We appreciate you.

• 5 out of 5Ken McCarthya month ago

  In regard to my recent roof and gutter replacement project, CRS arrived and finished on time, their staff were very professional, efficient, and they worked hard (in extremely hot temperatures) to keep my home and property clean of debris. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Ken! We appreciate you.

• 5 out of 5J Fa month ago

  Mike and his team were fast, courteous, and diligent. The work was started and completed on schedule. What more could you ask for!!!

  Reply from the business

  Thank you Jf for the review. We're glad to hear that. We appreciate it!

• 5 out of 5Amara Measa month ago

  CRS worked with me to update my roof and gutters. They worked efficiently and quickly while keeping quality in check. Everything was a great price, unbeatable as this was the third company we actually got a quote for. 5 stars!

  Reply from the business

  Thank you Amara for the review. We're glad to hear that. We appreciate it!

• 5 out of 5Mike Lamb2 months ago

  Met with Joe to get an estimate. He was thorough but quick (unlike my first estimate which took over 45 minutes). I was able to get a hold of Joe with questions and he always got back to me. On the day of installation, Joe met me at the house and his crew was finished by days end. Great service, great job.

• 5 out of 5Trevor Michael2 months ago

  My elderly aunt had her roof replaced by CRS. She very pleased with the company and the work they performed. They were professional, on time, and did everything they said they would do. The even gave her a senior discount. Kelvin and the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Trevor for the review. We're glad to hear that. We appreciate it!

• 5 out of 5Rinor Idrizi3 months ago

  Great experience with Complete Roof Systems. Very professional, on time, and the quality of work was excellent. Pricing was fair and everything was done right. Highly recommend!

  Reply from the business

  Thank you Rinor for the review. We appreciate it!

• 5 out of 5Nancy Hodgins3 months ago

  CRS's representative Chris and the team of workers on our project for a complete roof replacement was the most professional company I have dealt with in all of the 47 years of living in Bergen County.

  Reply from the business

  Thank you Nancy for the review. We appreciate it!

• 5 out of 5Henry Bailey3 months ago

  CRS did an excellent job on our recent roof repair (commercial building). The team was professional throughout the process, and I truly appreciate the quality of their work. A special thanks to Jairo for his outstanding communication and coordination. He kept us informed every step of the way, which made the entire experience smooth and stress-free. Thank you again for your professionalism and great service.

  Reply from the business

  Thank you Henry for the review. We appreciate it!

August may still feel like summer, but fall weather is not far behind. Cooler temperatures, heavier rain, and falling leaves can all put your roof and gutter system to the test. A loose shingle, worn flashing, or an area that is not draining properly may not seem urgent right now, but those small issues can become much more noticeable once the weather changes. Inspection schedules can fill up quickly as fall gets closer, so now is the time to get your roof on the calendar. Scheduling early gives you time to have your roof looked at and address any necessary work before the season changes. Give CRS a call today to schedule your roof inspection.2 days agoCall now

• Warranty offered

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• States years in business

  “…For over 40 years, he led with a simple philosophy…”

• Free estimates

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• Financing available

  “…Our Commercial Work Financing Financing Options Pay Now Blog Home About About Our…”

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